What clients say about A1 Anacortes Towing in Anacortes (WA)
Don't trust these guys. Totally rude and disrespectful. Called me about an hour ago after Geico put in the request for a tow and he claimed my vehicle needed collision work. I told him a few times this was not the case. He said he'll be over here in 15 minutes. I came downstairs and was waiting for him. He didn't even call me or ring my doorbell, he just briefly knocked. He didn't even give me 45 seconds to come to the door (I'm looking at the time stamp of the Ring video between when he knocked on the door, and when I answered. Literally less than 45 seconds). Me being cordial and kind and saying hello, stepping out, he saw me in my driveway and yet he pulled out and started driving away. I thought he didn't see me or something and went out in the middle of the street jumping up and down doing jumping jacks trying to flail this guy down. Totally embarrassed myself! Pioneer Auto is waiting for my vehicle to be dropped off by this guy. I called his number 2x and texted it. Both went unreturned. Called another one of A-1's numbers. Went unanswered as well. Called off a different number and they answered immediately! Said that I have to call Geico back because "they waited for me" and that they cancelled the order and tow and I'd have to call back Geico again to request another one. Ridiculous. Have been on the phone for the last 30 minutes with Geico and about 2 hours dealing with this today. A-1 is the only contracted tower with Geico in the Oak Harbor area. Geico said they shouldn't have been here til 315 pm and he came at 254 pm. They said he had to wait for me until 315, give me a call or Geico one. I'm telling you it's all documented on Ring video. Not even a full minute between him knocking on the door, me coming out, and him driving away from my driveway. Not ok. Beyond petty, I did nothing to these people. And Geico said I need to document all of this, because guess what? The guy cancelled the tow but STILL got paid by Geico. Now my car is broken in my driveway without a tow, and I can't find someone to tow my vehicle til Monday! I did absolutely nothing rude or mean to these people and for them to do this and treat someone like this - for what? I told him I could barely hear him on the phone today when he had a bunch of people talking around him? That's the reason to act and behave like this? And now I have to do 2 reviews with Geico and on here? Totally petty, and a waste of time. I don't know why people in the Oak Harbor area are so beyond rude, unaccommodating, and just plain mean but I'm so sick of it. Lived in 10 states and this area is probably one of the meanest/ rudest in the country. Not ok. Now I'm upset, Geico is upset, and for what reason? Was he trying to scam us or just try to make our lives more difficult? If he didn't want the job or to deal with me for whatever reason he shouldn't have accepted it. Geico just tried to get them to come back and do the tow and he refused because 1.) he said I didn't come to the door when he knocked (not true based off of the Ring video - literally 45 seconds between him knocking and me coming out), 2.) he called me earlier and because Geico said my car had collision work he is refusing to take it allegedly and he is refusing to take any future jobs from Geico or me. Ridiculous. Hope karma does justice.
Erik was extremely kind and professional. He was able to get my car dropped off earlier than expected at the dealership. He and I chatted quite a bit and he was very knowledgeable. 10/10 would recommend him for all your towing needs!
The drivers name was Eric she showed up and started throwing around my brother’s dirt bike and started just trashing. Absolutely, everything had a very poor attitude and started cussing me, and everybody else on the property around out.
My truck’s battery died at the Anacortes ferry terminal and I looked up the nearest tow truck company, I called them up, they said they could be there in 10 min. They were there in what felt like 5 min!! The gentleman who came out was super friendly, took a look at the battery and took a shot at jumping, even though we had a couple people already try. We thought we were cooked and had to have it towed. He connected the jump box and VOILA!! The truck started 🙌🏾 My husband asked how much and he replied $50, but all we had in cash was $28 and he accepted it! I will ALWAYS recommend A1 Anacortes Towing!! Thank you so much 😊
After sliding around a sharp curve in the rain, a herd of trees jumped Infront of me, chewed my car up, and left it high centered on my way to work around 12:00 am. I called A1, and they had a guy out in 15 minutes to come yank it back out quick and easily. Absolutely perfect service!
Better options out there.
Bad pricing. Very bad. Not a chance in hell for negotiation. after seeing their pricing, you'd be upset.
Unprofessional.
communication could be more efficient.
Hope your experience is better!
Genuinely the kindest person I have ever met. I’m new to Anacortes and he really gave me the warmest welcoming to me and my poor beater with a heater. Deserves the world!
Tried getting a tow, very unprofessional, I called 3 times because I've been waiting over 3 hours on a 1hr and 30min wait and they didn't even call me back. I heard from another tow company that they were "unappreciative" of the number of times I called. Now I'm stranded because I called 3 times trying to just hear what they guy was saying. The second time I called he said his coworker just left him there. 0/5 stars.
AAA sent them to tow my car. They came quickly and towed it quickly too. Hopefully I won't need their Services anytime soon, but it was exactly what I needed.
Eric was awesome, had to get my jeep to the shop, something ain't right when a car sizzles. He was able to drop it off in Anacortes so Zap could work on it next day.
I can't say enough good things about Eric and Anacortes Towing! We were headed up to Orcas, had major car issues and barely made it to the ferry terminal. Having missed our first ferry, and not wanting to miss the next, Eric saved the day and agreed to pick up / transport our car while we were boarding. It was a leap of faith on our part to be sure, but he followed up with pics at pickup and drop off, and messaged once more with a rental recommendation in case it was needed.What started out as a very stressful beginning to a much anticipated weekend with friends turned into just another chapter in a weekend full 'wow, that was awesome'. Thanks again, Eric!
Anacortes towing was quick to action to tow my vehicle. In fact, it was only 15 minutes from calm to pick up, whereas AAA would have taken much longer. It was late a night so the speediness was well appreciated.
The price was reasonable and I felt the service was top notch given the circumstances. I wouldn’t hesitate to use them again and I highly recommend A1 Towing.
Erik at Anacortes towing came out to rescue us before the sun was even up. He showed up within 10 minutes of us calling and quickly got our vehicle loaded and towed to where we needed it to go. He was so nice and almost made us forget the luck we’d just had! Haha. 100% recommend Anacortes Towing! Thank you Erik!
Had my pickup truck unlocked because I left my keys in my truck it took them almost 40 minutes to get to Safeway in Anacortes from near Pioneer RV park in light traffic that's hard to believe it only takes me in light traffic 25 minutes the guy came out and unlocked my truck then said the total is $146.88 just for a simple lockout the guy said if it isn't paid the will impound my truck which is unfair to someone who doesn't make a lot of money I call that junk service if I was the guy I would be understanding of the situation they I called to try and find their office I couldn't find it they need better signage and better management by the way when you go to their office there is no parking no signs pointing to where their office building is I highly recommend you don't ever!!!!!!!!!!!!!!!!!! use their service unfriendly they care about staying warm on a cold night!!!!!! not helping their customers out they don't care about their company because when the guy came and unlocked my truck he drove his own vehicle not the companies vehicle that shows he doesn't care about his job, I wish someone would put them out of business !!!!!!!!!!!!!!!!! for their terrible services
These folks really helped us out when we had an issue with our trailer and needed a hand. They were so kind, efficient, and professional, not to mention extremely knowledgeable and helpful. 10/10 would recommend!
Got a flat tire on a dark rainy night. Ryan arrived quickly after my call and took care of my car problem. He ended up having to tow my vehicle to a repair yard due to complications with the flat and then drove me home. Really nice guy and great service!
Our driver Phillip was a great driver, and person! Easy to talk to and made the ride enjoyable. Even the receptionist was a treat to speak with! Thank you guys.
Anacortes Towing was a lifesaver for me. I managed to get my Prius stuck halfway over a 2 foot rock ledge (don't even ask how this happened!). It was tricky to access and risky for the car. Ryan from Anacortes Towing came in a hurry and with a very creative approach, managed to free the car, avoiding any damage. I was able to drive my car home, no harm done. Thank you Ryan and Anacortes Towing. It was money well spent and I highly recommend your services.
Anacortes towing and it’s crew are absolutely the best. Quick, responsive, professional, customer satisfaction is very important… these guys go out of their way to make sure the job is done and done right. They work day and night. Absolutely would recommend them for anything towing/ repair service…
Ryan was called by my insurance for a tow due to an issue with my truck. He drove to coupeville where it was parked and called me (as I was away from the truck) to ask if we minded him trying to troubleshoot it not starting since he’s a mechanic too. I obliged, and sure enough he got the vehicle up and running! instead of having the truck sit at the shop he dropped it off at our house. Fantastic service, nice guy and fun to talk to, and if I’ve ever seen above and beyond service: they’re the epitome.
My car broke down coming in to Anacortes. My 7 year old son and I had driven up from Portland. It was after hours and we were in an undesirable predicament, given that my insurance app failed to find us a tow truck. So much for being in good hands. Yeah I’m talking about you Allstate. Ryan came through for us in our time of need. He was not only near the end of a double shift but towed us all the way to a competitor’s repair shop. He seems like a guy with integrity and he came through in the clutch!
Ryan and Erik were absolutely amazing. They completely saved us - the axle on our boat trailer broke on the way to the boat ramp for a father's day weekend trip. Ryan and Erik came to assist in less than 15 minutes, came up with a solution, towed our boat and trailer, helped us get our boat on the water, and welded our broken trailer. The entire team was friendly, professional, helpful, and honest. We would definitely recommend them in the future!!
I have had a few experiences with this company and the owner will not work with you on the bill even at Christmas time.and being disable on low income Plus my belongings were stolen from my car including debit card and phone both of which were used. The owner was aware this was going on. Very dissatisfied with this company to say the least
Called and woke them up at 6:00 a.m. because my Dad couldn’t find his truck keys and the extra set was locked in the truck. After searching everywhere, we finally find them as Anacortes Towing was a minute from the house. Asked them to bill me a trip charge but he said “don’t worry” about it. Based on waking him up and sending him on a goose chase, highly recommend and will not hesitate if a future need arises. Thanks!
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