This rating is based on customer reviews, inventory size, pricing, and service quality
In Tacoma, WA, reviews for AutoZone Auto Parts skew very positive, praising knowledgeable staff who go above and beyond—installing bulbs, wipers, batteries, and helping troubleshoot. Inventory feels broad and parts are usually easy to find; store is noted clean. Pricing gets mixed notes: some appreciate budget-friendly guidance, others call it high vs online. Weak spots include occasional waits while staff assist curbside, a few rude interactions, one serious manager dispute, and a complaint about a break-in with limited camera help. Overall: 89/100. For fast help, customer service shines, but watch price and peak-time waits.
So this is the best autozone I’ve ever been to you Guillermo and Alicia were so helpful i felt like a celebrity. Unlike Lacey where I live they’re are semi rude and not very helpful . I actually go to i’m O’Reillys in Olympia because of it. I work in Tacoma so I will always come to this Autozone . If you could clone these two employees you’d have more business everywhere. Hello
We went in to the store to buy a cover for a car which we just bought, well the price on the package said one number but the lady here on 38th st had no clue about customer service, she said they don't have to honor any prices, well news flash check out the R.C.W of washington st on honoring prices, she is about as smart as a tire, very rude, just all around a very negative person , so for all these years of going there now I'm going to O'Reilly auto parts, thanks for being so negative.
Asking the worker a question, I didn't know that he wasn't on the clock . The worker was pretty rude. My friend had a bad connection to her battery. The worker said that he could take care of it but it will cost money for him to do it.
And in a different situation I think I was talking with the owner or the supervisor, he also was pretty rude. O'Reilly's worker's are way better
Deandre was a great help. Answered all my questions, walked me through parts options. Offered to install the new head lights. Thank you for the great customer service.
Best customer service ever! My first visit to thos store turned loyal customer! I had a headlight out and the last time this happened, in our stupid car, apparently if the mechanic has big hands its $200 to fix since they have to take the whole front bumper off to reach the bulb to swap it out. Guilermo volunteered to change the bulb for me saving over $150 since I just had to buy the part! My arthritis hands would have never worked for me to do it myself. Thank you sooo much for providing such excellent help! I will be one loyal customer to this store going forward!
BEST. EXPERIENCE. EVER. Autozone: Give Alicia and Michelle raises!!! They were friendly, honest, fast, and knowledgeable. Ladies, if other auto parts stores have made you feel uncomfortable in the past COME ON DOWN! Autozone on S. 38th Street has got you fam.
I needed to replace my spark plugs but I didn’t have any tools but when I came to AutoZone Leo helped me change my spark plugs and I’m very grateful and thankful for the help and appreciate your time fixing my spark plugs…once again Thank you so much Leo
Awesome customer service .... A huge shout out to Jason at the Tacoma store on 38th!! Thank you so much for helping my kid out...you went above and beyond ...
Katrina at this AutoZone in Tacoma on 38th is the best!! Changed my car's battery in the pouring rain and helped me return my old one. Glad to be home with a working car again! Very appreciative of the excellent service!
In comparison to the store in Tacoma on 38th st. The workers were great and their focus was on customer service not loss prevention. Made the experience much better and the atmosphere comfortable. Love to come back!
Went in to spend a few hundred dollars and 1 employee was outside helping a customer with his vehicle. LAST TIME I CHECKED THIS IS A STORE NOT A MECHANIC SHOP.
THE OTHER LADY THAT WAS INSIDE THE STORE WAS ON THE PHONE AND JUST KEPT ANSWERING CALLS.
I BELIEVE IT IS MORE IMPORTANT TO CHECK OUT CUSTOMERS SO THAT THE BUSINESS CAN ACTUALLY GENERATE SOME MONEY.
I LEFT THE STORE OUT OF FRUSTRATION.
YOUR EMPLOYESS NEED TO DO THEIR JOB.
ANSWERING PHONE CALLS WILL NOT GENERATE MONEY. ESPECIALLY SINCE U CANT TAKE PAYMENTS OVER THE PHONE.
Stupid!!!
This is an update to my previous review. I was contacted today by a staff member Jason claiming to be the manager of the store. In this interaction which I have attached screenshots below, He claimed that I was " a drug addict and too poor to be able to shop at his store" "That if I didn't like his service I could become president and change the prices cuz that's the only way anybody's cheaper than him." And most egregiously that "I was touched by an uncle when I was a child" I have attached the screenshots to this conversation with him this morning. The corporate office has been sent an email. And I will be reporting it to the better Business bureau as well if he is not fired. None of that is appropriate. I also attached a picture of what Jason looks like and a screenshot of the reviews that he is leaving for himself talking about what a good employee he is and how helpful he is. Don't shop at the store obviously this guy is deranged. I have included my previous review below this as well:
I'll start this review by stating the prices in this store are insane, 70+ dollars for the same exact filter that is 20 dollars online. That is not, however, why I gave it a 1 star. While in the store, for a grand total of 3 minutes our car was broken into. As soon as we noticed we called the police and my wife went back in to see about the security camera that was directly over the vehicle. They were rude, refused to help us, and told us we would need a subpoena from the courts to see it. When the officer showed up, they told him no as well. So their only purpose is to protect them and their bottom dollar. Furthermore the officer said they get calls to this location all the time. "It's a hot spot" you would think, if they gave a care, about their customers, they would have a security guard. So now I get to pay 400 dollars for a new window to be installed, and I will never be back to this location. I advise everyone to buy your products on Amazon rather than an over priced business, with rude employees, who care more about their products than their customers.
Our check engine light came on. Store manager, Jason, quickly came to our aid! He was able to run a test and tell us that it wasn’t super serious. This gave us great peace of mind. The store is clean and staff are very knowledgeable and friendly. Thank you so much, Jason.
Store 4108 Jason and Michelle greeted me when I came in this morning and helped me find the filters I needed for my car. They were both friendly and quick and professional. This store is near my place but honestly if it weren’t I’d still drive out of my way to do business here. And I never write these reviews- ever- but these two parts pros and their store are that good. Thanks- I appreciate you!
We had an excellent experience thanks to Philip, who went above and beyond to help us. His amazing customer service, professionalism, and deep product knowledge made it easy for us to choose the best product for our needs, without breaking the bank. It's rare to find someone so helpful and genuinely invested in making sure customers leave happy. Thank you, Philip!
Jason located store 4108 has been an awesome and courteous representative. He’s knowledgeable and always points me the right direction! He’s also the perfect example of what customer service is supposed to be!
Half the employees are focused on seemingly anything but customer service! And half of the other half are great, the last quarter should've stayed home or another career! Whatever they are doing their totally doing only that. Yet nothing matters to them clearly at least. Thanks for not helping me at that point...
Jason was the first person to greet me and assist me with my break lights today! He was very helpful and hands by coming to my car and actually installing the new break lights. He also educated me on how to change them in the future in case I don’t have any help and told me what the possible reasons are for my lights going out so quickly. I always love the customer service i receive at this auto zone and so I thank Jason and his team for always being so helpful at this location!
We had a good experience. The attendant went the extra mile. He physically replaced our wiper blade, in the rain no less. And he double checked to make sure I selected the right battery for my other car, plus he was able to apply a discount in exchange for my old battery. Great customer service.
This store has great employees working there. There are all full of energy, and knowledge. They don't bs what they don't know just to make the sale. The Store Manager, J.R., will go way above and beyond to make sure that as a customer you leave with the part(s) you need, or what store has it cause he calls to verify. Or he gives you the right direction to get what you need. I enjoy hanging out and just talking with the staff at 4108. Great bunch of individuals.
I needed a car battery charged, and even though it had a leak, they gave a charge anyway and worked fine after that. Staff here are so helpful, I recommend.
1115 Earnest S Brazill St unit 2, Tacoma, WAAuto wrecker
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