What clients say about Tower Transmission & Automotive Repair in Centralia (WA)
awesome people! Very friendly and knowledgeable. I was experiencing transmission issues thinking it was going to cost me an arm and leg but turned out i just needed a shift solenoid and only cost me a fraction of what i feared. It's mind blowing considering another transmission shop in town said i needed a new transmission for a crazy amount.
Not to mention they occasionally give a car away no strings attached to those in need. A friend was the recipient of the last car giveaway, she didn't even know she was entered! They even paid for the tax and licensing!
Took my truck in to have it diagnosed because it was running bad. I'm not kidding it was like pulling in for a pit stop. One feller diagnosed the issue and two other fellers replaced the parts.
I couldn't be more happy with the work they did.
It's not just a transmission shop. I believe they could fix just about anything. Thanks guy's.
Took my truck in was charged 1200$ for changing out my radiator and coolant reservoir, I had free replacement on both took them 3 1/2 weeks and I had already told them what was wrong before hand, super disappointed never going back felt robbed honestly and lost a lot of money in work. Also when I originally called they said they had availability to check it out asap and fix the leak, also put the wrong coolant in the truck now spending more to have their work fixed by professional, seems like a diy shop don’t suggest taking any vehicles there. Also I had a paint can in the back seat and when I got my truck back it was spilt everywhere so that was a pain to clean.
Extremely overpriced for pulling your transmission and putting a $150 wrecking yard transmission in. They will charge you $5,000..... Absolutely not worth doing business with TT of Centralia WA unless you don't care about your vehicle and your pocketbook!!!!! $,$$$.$$
If you are having transmission issues and looking for a trustable shop to get it done, then I strongly recommend transmission tower. Hands down one of the best shops I have dealt with. I had no clue what to do and was beyond stressed out, they sent a tow truck picked up my car, and then helped me get everything in order, so it was no stress on my end. They really went above and beyond to get my car back on the road. So give these guys a call, you won't regret it.
TL;DR version: Tower Transmission has great pricing (for a mechanic, anyway), absolutely honors their warranty, and went above and beyond for me when my transmission went out. Would recommend them to anyone who needs repairs, even for non-transmission work.
Long version: The day I moved into my new house, 5/23/24, my transmission decided to give up the ghost and my check engine light came on in my 2012 Dodge Charger. I called the dealer and several shops in the area, and everyone wanted at least $200 just to look at my car and diagnose the problem. Luckily, one of the shops I called recommended Tower Transmission.
They were able to fit me in less than a week later, and did not charge me to look at it. In addition to the bad transmission, I had a misfire in two cylinders. James explained my options and worked up quotes for each one. I ultimately chose to have them rebuild the transmission and do a tune up with new coils, wires, and spark plugs. My decision was primarily cost-based, as Tower came in more than $1000 less than the next closest estimate.
They originally estimated at least 3 weeks based on parts and their current workload, but knew I was going out of town (and needing my only car) at the end of that timeframe and managed to get it done in just over a week.
Unfortunately, the universe has it out for me, and one of the parts (a gasket, I think) they installed failed, leading the check light to come on less than a day after I picked it up. I took it back in and they found the problem, repaired it under warranty, and got it back to me, still in time for my trip!
Cue the universe, my CEL came back on two weeks later. Tower again took it apart and replaced multiple parts to try and identify the problem. This time, it wasn’t easy, and they ended up having to replace the entire transmission through their parts supplier. Again, they covered it under warranty.
I finally picked my car up again (it had been two months since I originally brought it in at this point) and 58 miles later, 8/7/24, my CEL came on AGAIN. This time, it wasn’t a transmission issue, but a bad sensor in my oil system. I showed up unannounced this morning, and they worked their butts off, got the part, had it fixed in less than two hours for me, and even waived the labor charge… I’m guessing they felt bad for me at this point, knowing the hell I’d been through with no car for the better part of two months (through no fault of theirs.)
At this point, I’m praying there are no more issues, but if there are, I will 100% take it back to Tower Transmission. I cannot thank Roland, James, and the crew at Tower Transmission enough for their efforts and commitment to their customers!!!
I am very pleased with this place. They did a transmission on a truck that I bought and the transmission and is still doing great. The rear main started leaking so I pulled the transmission and I accidentally installed the torque converter wrong and broke the transmission pump. Brought it down to tower transmission And I talked to Kylyn. Super awesome guy, not only did he rebuild the pump for me and fix all of the broken components but he got it done for me within a couple of hours knowing that I had made a 70 mile drive to get back to them so that I could have quality work done. I didn’t even expect the pump to be savable. I thought I was gonna have to buy a new one but he took his time cleaned all the parts and got new parts put into the pump and saved me hundreds of dollars. Thank you guys so much for being a top-notch transmission company. I will send all of my future work and jobs that have to do a transmissions and transfer cases to you guys. Thanks again sincerely Nolen
They repaired my transmission in my 06 Chevrolet pickup several years ago and it is still shifting and pulling fantastic. If I ever have another transmission problem they will be the only shop I'll go to
James and his team are the absolute best. I can't say enough about these guys. Full transmission rebuild on my dodge. Runs amazing. But they are not just a transmission shop. We have had our brakes done on our Range Rover. They are fast and efficient. We won't go anywhere else.
Best shop I've ever been to hands down, service was beyond perfect and answered all my questions and fixed all my problems 10/10 recommend, took my chrysler in for a fluid check and they wouldn't take my money, hopefully my burnout was good enough ;)
Have had the pleasure of having this family work on my rigs!! They are the best in the country and surrounding area. Knowledgeable staff, upfront, great prices. What more can u ask for. And there so damn prompt!! If you need transmission work or services done. This is where you need to go!!! God bless!
I took my GTI to Tower Transmission and would highly recommend them. Their customer service was outstanding and their attention to detail was even better. Thank you Roland and crew!
Roland was very generous and gave me a free used battery for my car, now I can drive it is really appreciate the generosity I recommend going here they are very polite
The guys are great friendly and fare on the prices and if you get the warranty they honor their word and back their product and work I highly recommend this place they have all my business now
We took our truck in to have the check engine light diagnostic test ran and a week later had not heard anything from them until we contacted them. Suggestion was made for a new transmission and when I ask for a print out of the diagnostic codes there was no response from them. We picked up the truck at that point without any repairs.
I was experiencing issues with my transmission in my truck and was recommended by another source to have my vehicle (97 K1500) looked at by Tower Transmission. Y’all, I cannot stress to you how wonderful of a job Roland and his crew did for my truck. They diagnosed my issue quickly and informed me what needed to be done. They quoted me and I’m glad I gave the thumbs up to have them do the work. After getting my truck back, I met personally with Roland the owner of the company to discuss the details of what was done to fix my transmission. My truck has over 300k mikes on it and after Roland did his job my truck shifts and rides like as if it is brand new. The pricing was very fair For the quality of work I received and not only that he also guaranteed his work with a 3 year warranty! That’s UNHEARD OF! And to top it all off he is having me bring it back after it has 500 miles on it to make sure everything is still functioning properly. Overall, I do not give out google reviews but this man and his crew did a fabulous job and I just have to get the word out that if you’re experiencing any issues with your vehicles transmission, THIS is the place to go! Very thorough and professional. Thank you for a great job gentleman!
Great people skills/costumer service. A selfless experience that doesn't happen to often at all, thank you! I recommend this companies service to anyone in need of vehicel repair.
These guys are amazing and very reasonable for the work that needs done. They are willing to do anything to help their customers. Roland and Kylen are the people to see!
Had my husband's truck that needed a transmission for 30 days, kept telling us they we're getting to it and not until I told them we would just come get it did they finally get er done..
After going to a different shop we heard through a friend to try these guys out. Couldn't be happier. Wish we would have went there first!! Highly recommend this place. Great work and great prices!!
They rebuilt my Ford e4od transmission over 3 years ago, it's worked flawlessly. I have another truck that needs the transmission rebuilt and I will definitely be bringing it here.
1103 W Reynolds Ave #1, Centralia, WARecycling center
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