Apologies for a possible double post….
After a great experience with Integrity on an oil change I pulled the trigger on my biggest concern on the 2004 F150, the spark plugs.
5.4L Triton 3V has a notorious reputation with breaking plugs and other things. To be honest I have had NO major issues with this 24yr old truck.
Integrity is absolutely my go to authority resource! Clear concise professional. Without any hesitation or reservations I will go to Integrity first!
Thanx to the entire Integrity team.
I was a brand new customer. The thoroughness on the report as to what needed fixed was great, even included photos. The staff were top notch and (from my limited knowledge) very fast to do the work. Pricing seemed reasonable. Overall would recommend.
Folks at Integrity Auto live up to the name. From the time you schedule an appointment to pick up , it’s a pleasure doing business with them. Their attention to detail is remarkable Great service all around. Also , snacks in the waiting area are a nice touch
Thanks Integrity Auto !
A lot of small auto repair shops on the Eastside still use paper receipts and phone calls. I was impressed Integrity texted me the diagnosis of my car and a quote for repairs. Diagnosis fees were super reasonable. Service was quick and easy. Staff pleasant.
Terrible experience. The woman who answered the phone at this car repair shop, who introduced herself as Amber, was extremely rude and unprofessional. She spoke in a dismissive, condescending tone, as if I was an inconvenience rather than a customer. No basic courtesy, no willingness to help—just pure arrogance and hostility. This behavior leaves a horrible first impression and completely discredits the shop. If this is how they treat people over the phone, I can only imagine how poorly they handle actual service. A total waste of time and nerves. I strongly advise everyone to avoid this place.
Super nice people! Got the free roadtrip check. Very thorough. Found that the oil filter was loose and tire pressure was low. All fixed. We're ready to go! Integrity automotive is our new auto maintenance first choice.
We have taken all three of our vehicles to Integrity for several years now, ranging from less than $100 of service to several thousand. We would not take our vehicles anywhere else. Integrity has some of the best customer service we have ever experienced, they always get our vehicles in within a couple of days, and all the work we have had done has been completed in one business day. The workmanship is of the highest quality, and we recommend them to everyone. Thank you for such good work!
As a newly single mom of 4 kids, I needed to find a dependable and trustworthy automotive repair shop. I found it at Integrity Automotive in Issaquah. They have now done two separate issue repairs on my Acura - they have customer service, keeping me updated and explaining everything in detail. They fixed both issues and were fairly priced. In fact this last repair was complicated to assess but they kept on it until they pinpointed the issue and were able to resolve. But here’s the thing….they didn’t charge me because they said it took longer to identify and resolve! Who does that these days??? Their name suits their professional ethics. They have a loyal customer in me!
We brought our 10 year old vehicle in for winterization maintenance and checkup. Great service! We will definitely use them for our vehicles - they are very trust worthy and don’t try to sell unnecessary services. We appreciate their help keeping our older vehicle in tip top shape!
First experience with this shop. Every person I spoke with (over the phone and in person) was kind, professional, and easy to interact with. They did a great job, and fast too.
The shop was clean and professional looking. They even left a little treat for Halloween, taking them to the next level of service.
I usually work on my cars my self, however I will definitely use them again in the future. Thank you!
Very welcoming staff, thorough with what they do. I will trust Intergrity with my car anytime no drama. I am a loyal and satisfied customer. Thanks for giving me peace of mind.
I normally don't write reviews but I have to this time. These people operate like their name. I took my car for repairs, a mistake was made and I had to take my car back again. A repair that would of have cost me $7000+ they repaired it at $0 cost to me. They are honest, fair and very professional. Tom was always nice, helpful, and always kept me informed of what was going on. My only dislike is that I have to drive a bit further to get to them, but that's not their fault. I would definitely recommend them 100%.
Very professional, gave a detailed explanation of what work needs to be done now vs what should be monitored for now. Very reasonable prices. Responsive and easy to follow up with. Detailed report after inspection. Super quick turnaround too!
Everyone at Integrity Automotive was amazing. They kept me up to date on the progress of the work being done. They did NO WORK without getting approval, so there were no surprises. I would recommend Integrity to anyone who asks!!
We’ve been taking our car to Integrity for service for the past three years, and we’ve consistently had a great experience. Every staff member I’ve interacted with has been pleasant, friendly, and efficient. Most importantly, I’ve always found Integrity to be honest and trustworthy — qualities that really matter when it comes to car repairs.
Have used Integrity multiple times on our Range Rover and always a great experience from basic oil change to other maintenance services and checks. Love supporting local. 110% recommend!
Integrity Automotive performed an oil change, tire rotation, checked fluid levels, and added a new rear window wiper blade to my car. Tyler was very professional and discussed the price and the time frame with me. I was extremely impressed with the mechanic's work on my car. I highly recommend them for any service you need on your car.
I had a wonderful experience at Integrity Automotive in Issaquah. The team was very friendly and provided a thorough inspection of my vehicle, including images that helped me see what my car needed. I never felt pressured into additional services and I really appreciated their honest and transparent approach. I would definitely recommend this place!
Just wonderful! I cannot say enough good things.
I found Integrity Automotive after some very dishonest experiences with a dealership. When I first walked in, I was bracing for the same treatment, so I had my husband all ready to reason, protect, and fight for what is needed and what is quality work. (the usual scenario since "I don't speak car" :-))
None of that was needed. It has been three years, and I return every year, even if it is a simple oil change and maintenance check. I have an old car with a crazy amount of miles on it, but thanks to Integrity, it is in great condition.
Prices are reasonable, service is polite, rental cars are sufficient and priced honorably, and the service area is clean.
Work that is truly guided by integrity.
Many thanks!
I come to Integrity to get my Mercedes Benz serviced after the dealership wasn't the most pleasant experience. I was more than extremely satisfied with the service and care provided by Brian my service advisor. I got many emails and calls from him checking in and letting me know how it it's going. I also work in Healthcare so it was nice to drop off before hours and with the option to pick up after hours rarely see anyone offer that for those who can't pick up during hours.
Thank you so much Integrity Team & Brian
These guys are super awesome. Been using them for almost 3 years now and always very happy. Brian, Tom, and the Technician Team do a great job. Love the inspection details with photos sent right to my phone, including the after hours PICK UP system (don't see that many places). 👍👍👍
When my Jeep is sick - Integrity Automotive is where I like to go. Communication is terrific. Estimate and cost are upfront. No hidden charges. And, they are fast. Car is done in one to two days. We have 154k miles on this Jeep and our goal is 300k. With Integrity Automotive helping - there’s a great chance we’ll make it. 5 Stars!
We lost our long term mechanic and were looking for a new reliable honest shop. I have a business a few blocks down Gilman and had heard great reviews from many friends and clients over the years.
Tyler (our service manager) was beyond excellent.
Communication was over the top. There were no surprises and although we needed comprehensive service done on our car, it was a seamless process and we will definitely be bringing our other cars here for service.
5+ STARS!!!
Made a call Thursday afternoon to see if I could get my Jeep in Friday morning. I was lucky they were able to check it out if I could drop it off first thing Friday morning. They were open and honest about the timing. The shop is not open weekend and they told me if any extra issues arise I might not have Jeep until Monday.
They did a full inspection and were upfront about prices and repairs needed. I just needed the wheel bearing fixed at this time and they were able to get it done before closing Friday. The communication along the way was fantastic and they warranty their work. Integrity is ideal name for this shop!
Everyone I interacted with at Integrity Automotive was so helpful and knowledgeable. When the cost of repairs outweighed the car’s value, they advised us not to continue work. They then helped answer all of our questions and made online payment and after hours pickup super easy! We will definitely be back :)
Great experience from start to finish with Tom and Integrity Automotive. I told him what was going on with my vehicle and had it towed in. They looked at it early the next day and texted me a report of their findings. They even charged me less than I expected for the diagnostic. Really glad I had my vehicle towed to these guys and I highly recommend them.
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