What clients say about C & M Auto Repair & Collision in Bellevue (WA)
Had a great experience with C&M Auto, I needed a diagnostic and oil change done. The staff were very friendly and I was able to get my car back in less than a couple hours.
Ceasar came with his helper-student to replace alternator on my van. His helper didn't look like he knows what he was doing. After they replaced it, I was driving van in MT when problem happened. They didn't tighten alternator enough, it became loose, belt snapped, alternator propeller crashed in pieces, those pieces damaged few hoses and parts under the hood.
Stay away from that shop!!! Or stay in the shop to see if they are doing their job properly..
Unfortunately they did a poor job respraying my door . I had to take the car back twice to have it fixed. In the end, My door was not reassembled properly either. The wiring inside the door was left damaged, causing the speaker to not work and the interior door panel was not secured, causing creaking in the door. They refused to work any further on the car. I would recommend taking your car to another shop. The staff is very nice and understanding though.
Got a pre-purchase inspection. Was charged $150 after taxes and the mechanic did a 10 minute look over and drove the car around the parking lot. I asked him to inspect the engine mount twice and he only looked at it after the inspection was done and asking him again for a 3rd time. I’ve had cheaper and more comprehensive inspections done for less and I came away with wasted time and no confidence in doing a purchase. The mechanic was communicative and helpful though.
I got a used car inspected by them. The technician Walter was very friendly and responsive. Answered most of my questions patiently.
But I felt the inspection was not comprehensive. Few basic things were not checked like condition of fluids, filters etc. even after multiple asks.
Also, it is like - look, touch and feel kind of assessment rather than a technology backed evaluation. I haven't seen any instruments like voltmeter, paint thickness gauge, tire thread depth gauge etc. used to check things.
After all, I didn't get complete confidence to go ahead with the vehicle even after being evaluated as a good vehicle. And the price ($153.00) is a lot for the service given. We can get the same level of service for $50-70 outside.
I had a great experience with C&M Auto! It was easy to get an appointment. The staff members were friendly to not only me, but everyone who came in. Walter gave me updates while I waited in the lobby during the diagnostic on air conditioning. They were able to solve the problem quickly, professionally, and at a fair price. I will be coming back the next time I need work on my car. Highly recommend!
Excellent car advice from representative Walter at C & M. He really helped out me out in a pinch and got my car out of the shop within a day. Quick service and no complaints here.
I had such a great experience at C and M Auto in Bellevue! I came in for an oil change and was blown away by the kindness and professionalism of the team. Walter and Cesar were absolutely amazing — not only were they quick and efficient, but they also made me feel genuinely cared for as a customer.
They took the time to explain everything clearly, didn’t try to upsell me on anything unnecessary, and made the whole process easy and stress-free. It’s rare to find an auto shop that feels this honest and welcoming. I’ll definitely be coming back for all my car needs — highly recommend!
Unfortunately, my experience with this auto repair shop was extremely unpleasant. I ordered new doors through eBay and had them delivered directly to this shop. However, instead of replacing the old doors as we agreed, they just painted the old ones — and not even in the right color. The quality of the work was very poor.
When I asked to resolve the situation peacefully and simply take my new doors back, they refused. Only after long negotiations did they agree to return my money and the doors. But instead of doing that, they began threatening to damage my car.
All I wanted was to get my doors and leave. I highly recommend being very careful and reading all reviews before trusting this shop with your vehicle.”**
I had a flat tire and did a walk in , they fixed it for me in no time(less than 10 mins), thank you so much for the quick and good fix to my tire! The owner is very friendly and knowledgeable, this will be my go to place for any tire changes in Bellevue!
Walter and the C&M Auto team did an amazing job with my 03 Tacoma after my driver side back panel was backed into, can't even tell anything a happened now! I will be coming back next time I need any work done! Walter remembered who I was after only meeting me once a week prior while getting an estimate, and he made the process very easy and efficient!
I had a disappointing experience at this shop and would not return. I initially chose them because they are part of the RepairPal network, which should have made repairs more affordable with my CarMax MaxCare warranty. Unfortunately, the service was frustrating from the start.
Cesar, the person assisting me, seemed unfamiliar with my car and its issue despite having the documentation in front of him. When I asked about rental car coverage (which I had discussed with another employee, Natalie), he abruptly interrupted me, assuming he knew what I was going to say. This lack of listening and communication was off-putting, and I nearly took my car elsewhere but was ultimately convinced to leave it.
Cesar told me he would call the next day at 12, but I never heard from him. I had to call at 4 p.m., only to find out they hadn’t actually diagnosed the issue yet. When they finally did, it was because they removed the door panel—meaning the entire previous day, they hadn’t even started investigating the problem, wasting my time while keeping my car for multiple nights.
On top of that, there was a severe lack of transparency regarding pricing. I was given inconsistent quotes for repairs, and I was never told that I’d be charged $260 for a diagnostic if CarMax didn’t cover the issue. Clear communication about potential charges is essential for good customer service, and that was completely lacking here.
Ultimately, I paid for a diagnostic, didn’t get my issue resolved, and left feeling scammed. This shop needs to improve its communication, transparency, and customer service. I would not recommend it.
**Edit** I got a response to this review with some very invalid claims. So happy to be done with a scammy company that would go this far to try and discredit. Updated my 2 star to a 1 star. Attaching a photo of the part missing from my car after their service.
I had a good first impression of C & M Auto Repair & Collision based on their customer service, and I found them through Groupon. I went in for a tire alignment and also had the transmission oil changed. Before the service, my car was running fine with no engine lights.
Right after I got home, the engine light turned on, and I couldn’t drive the car back to Bellevue. I asked them to arrange a tow, but they gave me a phone number to pay for my own tow to get the car back to the shop. I'm concerned about what caused the issue after the service. They didn’t follow up properly, which has led to a lack of trust.
My experience is that Cesar is an honest auto mechanic with a ton of experience. This review is based on my last experience from March 2025. The door locking system on my 2016 BMW 535xi had stopped working. At BMW Bellevue they found 3 different issues they wanted to diagnose for a total of $750 at which point the issue wouldn't be fixed, just diagnosed. I kindly declined and went to C&M Auto repair where I was greeted by all smiley faces. Cesar plugged in his computer that told him a fuse had failed. He quickly found the failing fuse on the fuse board in the glove department, replaced it and verified that door system had returned to normal behavior. I was there a total of an hour and was charged $153 incl. tax. In my book that is high quality and great value service.
I've been coming here for a bit now for my car - it's a 30 -40 min drive from my home but well worth it every time. I first came to them when a shop closer to me informed me that an issue I was having was due to my transmission. I bought my car used elsewhere and got a warrantee for it but it turned out that not too many places will work with the warrantee on transmission, so I went to C&M auto as it was the closest place to me that took it. Long story short, the warrantee company was pushing for a solution less to my benefit than the solution I ended up with thanks to C&M auto thanks to their back-and-forth calls on my behalf. They also took care of transporting my car to and from the dealership to get the transmission reprogrammed.
Another time I noticed that my headlights were not working properly and got quoted a very high amount elsewhere to replace my headlights (my car model has strange/*unique* headlights). I went to C&M auto who were able to find the parts and replace the headlights for significantly less.
When I go in I get realistic and honest answers to my questions -no bs. All the folk that have chatted with me about the work being done on my car have been very helpful. I always go in confident in the work being done on my car and have always been seen shortly after calling in - often in less than 24 hours unless my own schedule prohibits it. I will definitely keep going back.
Stopped in to see if they could do a pre buy inspection on an older ram I was looking at. They were able to get me in, thorough and knowledgeable. Gave the truck a clean bill of health but pointed out a few minor things I could use in negotiating the trucks price. Was able to get the dealer to come down $1,000 on the price.
All good.
I called in the evening, they were already waiting in the morning. They treated me to coffee, played pleasant music and did the wheel alignment very quickly. Thank you!
Literally the BEST experience with a mechanic!! We brought a used car here to be inspected before we bought it. Walter helped us and explained every step of the process. He was incredibly friendly and thorough. His advice helped us knock $2300 off the price!!!
Cesar is very kind. When our tire went flat the day before, he helped us inflate it and temporarily patched the broken window. However, this auto repair shop isn't very skilled at fixing broken windows. While removing the door panel, they damaged my car door, leaving some scratches and a small dent. The first installation was also quite loose, but the second attempt was more secure. Overall, the price is still reasonable.
These guys are the best, only place on a Saturday that were able to get us in and mount a new tire on our car. Awesome staff, and service. Would recommend to everyone, they are great. Will definitely use them again for sure.. Thank You Ceasar you're the best...
I had a really quick service which was to install my new license plates because my previous state did not require plate on the front bumper. I was in and out in about 10 minutes and paid $15. It was exactly what I expected so I have nothing to complain. Staff all seemed very friendly. I believe this shop is minority owned which makes me want to do help their business even more.
i've been searching for good mechanics for the last year, finally, I found this shop and it's amazing. Walter the shop manager is an amazing and genuine person. He's always super transparent, super honest and the owner Cesar is super nice. very reasonable prices and they give you an amazing Service with a smile highly recommended. they've definitely earned my business.
I recently visited C & M Auto Repair & Collision and was thoroughly impressed with their service. They provided an excellent alignment for my vehicle and even included free inspections, which gave me peace of mind. The staff was incredibly knowledgeable, offering tons of information about various issues and giving me helpful advice on how to maintain my car. The owner of this business was super friendly and explained the essence of the problem to me. Their dedication to customer satisfaction was evident, and I highly recommend their services to anyone in need of car maintenance or repairs.
Great service! Veteran run (who is also fluent In Español). Coffee delicious and ready. Bottles of water in the fridge. Seats in the waiting area are more comfortable than they look. Floor is cleaned a few times a day. Bathroom is spotless.
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