What clients say about Tower Automotive Repair in Longview (WA)
They did an excellent job. They stayed in contact with me let me know of the unexpected additional repairs. They had it for 24 hrs. And gave it back better than it was.
Honesty and integrity. I've had shops try to over charge and or say they did things they didnt. I've found tower to be the only place I will take my cars. Tottaly professional. Trust worthy for sure
Would not recommend. Charged me 162.50$ to tell me my brake light bulbs weren't the same manufacturer and reset my brake light switch, skipped looking at my brake controller relay like I had asked for and then wanted 500$ to test said relay when I inquired about it. Going to arts automotive when I recoup the funds I spent here.
Tower Automotive is a Top Notch repair facility. Tom and Kevin and the Shop Personnel = Honesty, Professional service work. On Time, On budget as Promised. For my area of the United States there's Nun Finer.
Thanks Tom and Kevin and the shop crew!!!!!!!!
Fast and thorough service, I had no idea what was going on with my car and they got it figured out and fixed up within the day. Kind people and reasonable prices. Definitely my go-to auto shop from now on!
Had a heater core replaced along with a belt and pulley combo. They got me in right away and fixed it fast. Also found a coupon for me to use. Good solid shop !
Had to bring my car in unexpectedly. I was able to bring it in right away to have it diagnosed. Communication was great and I was kept up to date on the cost and repairs. I am very happy with the results.
Great crew! They alone make me want to do business with them. They helped me get a replacement engine for my truck. Very happy with end results. I’ll definitely be hitting them for any future truck issues.
They we're very reasonable on the price and very nice. They even told me that they will call me if they find anything else, and ask me if I want them to fix it!!!
I would recommend them to my friends
Drove all the way from Vancouver just to go to Tower Automotive. Their staff is always top notch and very fair pricing. We will continue to drive out of our way to get our car maintenance done there. Thank you Tower Automotive!
Never bring your vehicle to tower automotive. I brought my Jeep in to have the rear end. Looked at that guy drove my vehicle so hard trying to figure out what I was explaining to them that he damaged my power steering line. When I got there, they refused to take responsability for what they'd done. They are not transparent. They acted like my vehicle already has the problem. When I brought it to him, which it did not and once I got an argument with them about how they needed to repair the damage that they caused my vehicle. They refused me service. They have this little short worker who will threaten you but will not clock off to follow through with these tgreats. Very disrespectful group of mechanics
Staff is ALWAYS kind, patient, and professional. Huge shout out to Tom and of course the mechanical crew! 10/10 recommend! I come from Astoria to get my oil changed by them and they have helped me over the last five years with all of my vehicles. Best. Waiting. Room. Ever!
Kevin and Tom were both very kind, professional and informative. They were very honest and straight forward regarding problems, repairs and cost. I am new to the area and glad I found a good, trustworthy mechanic. I will be using tower automotive for all of my future car maintenance.
We forgot about our appointment, but Tower still let us bring vehicle later. The staff was attentive to information about the vehicle and explained work that was done. They were also very courteous.
Extremely friendly staff, kept me informed every step of the way of the progress and what was going on. Extremely happy with the quality of the work and the overall experience in general. I would definitely recommend them to my friends and family.
I HIGHLY recommend this company. We found ourselves in a total pickle, when midday on Friday we blew a spark plug. We were on the last day of a 2-week van trip (3 hours from our final destination), wanting desperately to get home! We tried a few other mechanics in the area and none were able to look at our van this late on a Friday and it was looking like we’d be adding several days to our trip. Then we found the angels that were Tom and the team at Tower Automotive. They saw us immediately, diagnosed and replaced our spark plug, and got us back on the road home before the end of the day (with additional recommendations for follow up when we got home). They were kind, calm, knowledgeable, reasonable, and super helpful. We appreciated their understanding of what needed to be done to get on the road quickly and safely versus what could wait until we were back home. I would give this place 100 stars if I could. My only complaint is that they are not in Victoria, BC so we can’t make this our permanent mechanic. Thank you Tower Automotive!!!
I go for my oil changes. They’re fast, efficient, so communicative but never pushy, and you get a full report every time of everything they check in your car. It used to be a printed out packet, but they just switched over to a report that gets sent to your phone. It shows what went well, and what they recommend to think about fixing, and why. I even got a picture with the explanation on the one thing they recommended. They have a nice waiting room too if you stick around.
Front desk manned by very exceptional person. Waiting room emaculant and comfortable /fresh coffee. After inspection estimates on work recommended with no pressure to do work immediately. All in all a present experience one which I will repeat in future.
I had brought my Chevy Cruze in for oil leaking into the coolant system and they were able to fix the problem in one day, which I had thought would have taken 3 days. They replaced exhaust and manifold gaskets and replaced parts on the oil cooler to include a coolant flush, and new oil change. All in one day. Tower performed admirable, and the leaks ate no more. Nice Job to all at Tower Automotive. I would highly recommend their services. Thanks Again Tower.
Had AWD malfunction show up on my vehicle dash. Called Tower Automotive that Friday morning and they got me in that same morning. Diagnosed the problem and ordered the part that afternoon and by that Tuesday morning part was in. They squeezed me in that same morning and I waited at shop and it was finished within an hour! I was so pleased with them fixing the problem so quickly and now I can drive in peace without the AWD message on the dash. Thank you guys for being so quick and friendly with your customer service (and quality of work).
They were awesome! They were able to get me scheduled for an oil change the next day, and when I got there ~30 minutes before my appointment they got me in early. My car was done almost at the same time as my appointment was scheduled for! Also, the two gentlemen I worked with were so kind and personable. Overall I had an excellent experience there and will keep them in mind for any future vehicle work, and recommend you do as well! Last note: I also used a coupon from a coupon book and it was a stellar deal too!!
Driving from Gig Harbor to Long Beach our engine light came on and the car started running funny. Luckily we had just entered Longview and we saw Tower Auto and pulled in. They were busy, so had to find a rental vehicle. I was pretty stressed out because I have a husband with health issues and the guys there were very helpful and accommodating. We went on our way and the next morning they let me know what was wrong with the car and had it all fixed up when we came back from our getaway 2 days later. I can’t believe how lucky we were to find Tower Auto. They were so nice and professional. If I lived in Longview I would definitely take my car there for service and repairs.
The team at Tower Automotive were fantastic! I brought my 2005 Dodge truck in for non-functioning air conditioning service/repair. At another shop I was quoted a very steep price for this work in which they also said lots of replacement parts were needed. Tower Automotive found and repaired the “actual” air conditioning issues right away at a very fair cost and I had my truck back quickly. They were a pleasure to talk to and they provided quick phone communications with me. I spoke with both office staff and repair technician, very professional. I will be a return customer!
I’ve been to multiple shops and have been given the run around with pulling certain parts of my vehicle and not putting it back together the right way with leaving gaskets on my axle and lose bolts without replacing them and not tightening what bolts they haven’t lost to important parts of my vehicle while still charging me full price without figuring out what the issue with my vehicle is. Then I took my vehicle to tower motor and they not only looked at my vehicle days sooner than my appointment but figured out what exactly was the problem super fast had me situated with multiple options and constantly made me feel at ease and comfortable, it was worth every penny and will be going here from now on and recommending to everyone
My husband and I take both of our vehicles to Tower anytime we need something— whether it be maintenance or major repairs. Jim is always so knowledgeable and helpful! Although it’s never a fun experience to have your vehicle in the shop, the folks at Tower always take good care of us! Definitely recommend!
I first took my car to Tower Automotive in February 2020 for an oil change. Have not gone anywhere else since. I have had them do other work on my car. They are reasonably priced, and always check with you before doing any work to your car. Plus, they are great at squeezing you in for an oil change when you are way, way over due! I highly recommend them!
Very friendly place reasonable prices and the show room is very clean and neat. Karl and kyla are the most helpful staff members. I will recommend this place for all your auto motive repair needs.
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