Smith's Auto Repair Towing and Recovery in
Rural Retreat (VA)

Excellent! #1 Customer Service. Thank you so much Daniel! He saved the day towing us on Easter Sunday from an exit off 81s to a KIA dealership in Bristol, TN. We got a guided tour of SW Va and were very pleased to be safe and well cared for by Smith’s Towing and Daniel. He turned a car emergency into a good day. 😊

Car had engine issues on the hwy. They found the problem and took care of it. Tested it, and I was on my way.

I fortunately found Smith's while traveling from Florida to New York. My car developed front end issues which scared me into leaving the interstate in what seemed to me the middle of nowhere. Daniel stopped what he was doing and went above and beyond in getting me back on the road. He drove miles out of his way to get me and my dog to a motel where we spent the night while parts were ordered and replaced. And then he picked us up! His brother JB, I believe is his name, was also very kind and friendly. I was at their mercy but felt confident that I was being treated honestly and fairly, and being a woman that is rare. I could not have had a better experience.

Had my camper towed to their lot after they told me they could fix it. This was in August of 2023. Still have not gotten it fixed. Every time I call, I am given the run around and have been told on 3 occasions that they are waiting for a part. Then they tell me they had the part but they guy was out sick. They complain and tell me they want it off their lot, but make no efforts to fix the camper so I can get it off of their lot. They have NEVER contacted me, I have to be the one who calls. I have called and called and called...and emailed... nothing gets done. I want my Camper and I want it running. I feel I have given them enough time and have been patient. My next step is to contact the BBB.

Very nice, down to earth guys with the knowledge that you want under the hood of your car. Not to mention the best prices I've found in the county.

All way try to help customers day and night no matter what time it is I see there truck out all a time up and down instate

Amazing man who helped my friends in their time of need when their tire went flat on their way to Georgia. Definitely a great human being and a hard worker. If you want good service, go check his shop out!!!!

Traveling through from Mississippi to Arlington, VA and picked up a nail, yuck. Saturday of July 4th weekend so many of the places that might be open on a Saturday were not. The man from Smith Auto came to the shop and plugged our tire. Very reasonable price too. We are safely back on our trip. Many thanks.

My husband and I had a tire blow out on I 81 on our 5 th wheel camper. We waited 3 hours for”Progressive Ins” roadside assistance to call us and tell us none of their associated service vendors could help. The state trooper that stopped contacted Smiths Towing and Recovery out of Rural Retreat, Va. They arrived quickly and had us back on the road in no time flat. The young men that assisted us (Daniel and JB) were extremely courteous and knowledgeable. We were really happy with the service and their suggestions. Thank you, from Scarlett and Bob.

JB was awesome, I was pleasantly surprised how quickly I was met with the tow truck. I was then brought to the repair shop and I was made a priority as I literally broke down ok the way to a different state. If anyone needs quality service, I highly recommend this shop.