Ladd Auto & Truck Repair in
Waynesboro (VA)

One of the most honest mechanics and staff that I have come across in Virginia. Well priced, and courteous.

Brought my car to Ladd Auto in January for a tire install. It drove fine going in, but upon leaving their lot, I noticed a bumping sensation when accelerating into a turn. When I mentioned it, the mechanic told me to bring it back if it continued. When I took it back for them to try to determine the problem, they had no record of me or my previous visit in their system--even though I paid them twice. They claimed I needed an alignment due to uneven wear, but I'd had one just 6 months earlier and hadn't hit any potholes. A trusted mechanic later confirmed my differential had chunks missing from it ($850 repair). Talking it over with a friend, who explained what was required to do such damage, it became clear: someone must have taken my car (a twin-turbo) for a joy ride after the tire install and hit something hard enough to damage both the alignment and differential. Bottom line: avoid this shop--your car may come back worse than when you dropped it off.

Planning to take my classic to them for some repair work in the near future. Update 3/3. They did excellent work on my classic car. Very impressed. Will certainly be back.Update 8/8: had more work done on my classic car. Excellent work. Expensive but worth it. Very convenient to my house.

Went in for a routine brake job. On the way home the car started to wobble and it turns out they never tightened the lug nuts. Towed it back for them to fix and they didn’t get it back to me for FIVE days. Won’t be back.

Great shop with great prices. Really have found them to be honest, down-home, good guys. The one critique I had a while back is that they weren’t too responsive letting me know about progress reports, but they got the job done!

I needed my rotors and brake pads replaced and they fit me in the next day. The service was great! The price was very reasonable! It was a very great experience. I will definitely go back and take my other vehicles there too!

Dropped my truck off April 3rd to get worked on , almost 5 weeks later no update, called them and they aren’t even close to done. It took them 2 weeks to even look at it , I woulda took it somewhere else if they are not taking the time to get it done .will not be coming back

I have NO IDEA how anyone could say ANYTHING about this place. I called them after getting a quote for almost 900$ to replace spark plugs on my old 2007 Toyota sienna. Was told since they have to access the "intake manifold" labor would be expensive. When i called Ladd they told me it would be 500$ even had an oil change as well! I dropped it off and it was ready in about 4/5 hours and it was EVEN LESS. 468.25$! Lady at the front is professional and efficient and they got the job done and done CORRECTLY. I HIGHLY recommend them. Might not be a fancy high end place but they know what they are doing and do it well and most importantly HONESTLY. Van runs like a dream even with 250k miles on it! Thanks Ladd! You have a customer for life and I will send everyone I know to you!

I went in for routine inspection They found out that my brake shoes were on wrong side of the front of the truck. They changed the shoes and did a oil change at same time. I am grateful They found this mistake and fixed it. Got me going again I will be back and this is going to be my new shop for auto repair. Thank you to all the guys who helped me today. And the price was great

I had a problem with my rv cargo box and dropped in on Jim for help as we were on vacation from canada. He immediately dropped everything and fixed it. We’re very grateful to him.

Easily one of the worst experiences I've had in the automotive industry. I was told my fan motor was dead and that it would cost around $200 to replace it and I had to wait 3 days for the parts to come in. Ran well for a few days after until the engine started overheating again. Took it to another shop, and they showed me where Ladd hadsimply torn off the old fanblades and elbow-greased the new ones on without replacing the old fan motor. Do not go here unless you enjoy wasting time and money.

They squeezed me in for a state inspection on my minivan, and I should have gotten the oil changed there too. I didn't know all about their services. I put my name on the list and was done an hour later. They seem trustworthy. I'll be back with the truck when it's time.

The owner here is really nice. He helped look at some engine problem I was having before, right on the spot. Even diagnosed it for me at no charge. Great with inspections. Fast and efficient place.

They had told me my axel needed to be replaced, so I scheduled an appointment for a week later to have it done. When I brang it back they told me they had made a mistake and it didn’t need a new axel after all. They are the most honest and genuine garage I had ever been to, also saved me about $300! You don’t find that honesty in most garages now a days!

Ladd Auto is the best Company I have ever used to work on my SUV. While working on my SUV they took me to my place of work and then picked me up and took me home. They did an absolutely excellent job on my SUV and the price was honest and fair. I can not praise this Company enough and will use them for all future work. (Posted for my husband William Howe)

My car messed up and we were on our way home from camping. I called Ladds, they were there to tow me in no time. Jason was awesome, he showed me exactly what was going on with my car and fixed it so we were on our way home to Hampton, VA in no time at a fair price. Thanks again guys!!

My boyfriend and I were traveling to Virginia from Pennsylvania for 4th of July weekend and on Friday night our car had an issue with the ball joint leaving the car un drivable. Everyone we spoke to from AAA to the tow truck driver, to our hotel front desk told us it would be impossible to find a place to get the car fixed on a Saturday, short notice on the holiday weekend and that we would have to stay in Virginia until Monday which wasn’t an option because of our work schedules. We called Ladd auto at 9am on Saturday morning and they picked up right away, got the parts, and we headed over. We didn’t get there until 1030 and they closed at noon and worked on our car until 130 and were so nice to us. They did a great job, were reasonably priced and we actually got to finish our road trip. They saved us and we had a great experience. Thank you!!!

I have taken my car here 3 times now and have yet to be disappointed. They take care of me every time and their prices are very reasonable. Definitely will be taking my car here as long as we live in the area!

Jim and Justin were friendly and fast! We were on a trip to a wedding. They worked on it right away even though they had other cars. They said they take good care of out of town folks because it must be hard to be out of town and broke down. They seem to take a lot of pride in their work. I highly recommend them.

We had to stop in for an emergency. They were closed but we called anyway & they saw us immediately on a Saturday afternoon on a holiday weekend. They were amazing, friendly & fair. Helped us get on our way back on the road in no time! Cannot say enough great things about them! Highly recommend!

We were on our way from Radford VA to Charlottesville VA in a rented Penske truck to help move our son and daughter-in-law. We were just short of the exit and the truck had bells and whistles going off. We pulled in on a Sunday morning and Jason happened to be there. He repaired our truck so that we may continue on our travels. We are so so grateful for his quick response and help. He was very kind and helpful. We recommend Ladd Auto and Truck Repair more than 5 Stars. Thank you. Thank you. Jason and Ladd Repair!! You're the best!!!!

When my husband and I broke down near the shop on our way to our honeymoon Justin and the rest of the team at Ladd’s came to our rescue. Thankfully it was a simple fix but we couldn’t be more thankful for their quick response and explaining what to watch for as we continue our trip. Thank you SO much for everything!

GREAT PEOPLE! I broke down right off the exit, 2 miles from Waynesboro, VA. I towed into town.. eventually had to be towed again and this is where I met this first mechanic from Ladd Auto. He towed my Dodge Challenger to the garage and assessed the situation, the alternator was shot. He drove me over to the local auto part store and got me a discount on the Alternator needed. He drove me back to his shop, where the other mechanics already had my old alternator off the car. They replaced my alternator and had me back on the road to Chattanooga, TN within a couple hours. Mike and his staff saved my trip and my time. The price was fair and the service was phenomenal. HIGHLY RECOMMENDED!! Thank you guys so much! Gunner Miller Chattanooga, TN Black Dodge Challenger

I have always got good results Jim and his guys and his shop. Still take my vehicle there all the time just bought brand new set of 4 tires Cooper a TV threes. Last set of the same Tire got $67,000 out of them.

Wonderful shop Took my truck in for ruptured brake line and they completed it in few hours and told me it's ready to be picked up. I was thrilled. Very knowledgeable crew, the Owner, Jim is a very nice guy and communicates with me letting me know need to replace certain parts soon. So will schedule a drop off for these recommended repairs. I will use this shop again for sure. Looking forward to have them take good care of my truck and keep it running longer.

I am so frustrated with Ladd auto. I took my van to them about a month ago because we found out it had a bent axle and needed an estimate to have it replaced so we could send it to our insurance company. We took the van to him and he said he would send the estimate. I have been calling and calling and he keeps giving me the run around saying he has it and will send it. I can't seem to get this estimate from him no matter what and my insurance company is getting mad at me. I have been wanting to take it somewhere else but our starter is going bad now so it's hard to even get the thing started up. How hard is it to give someone an estimate?? Most normal places will give it to you right on the spot. This is my first and last experience with Ladd Auto. I would not suggest coming here unless you want to be treated like nothing but a number that can be put off for more important issues.

Mike and his staff are honest, knowledgeable, kind, and thorough. They continually break every negative stereotype of an auto repair shop. The only problem I ever have is finding a place to park and a time to be seen because they are always busy (and rightly so!) - but their kindness and honesty are worth the wait and the crowded parking :) They are AMAZING!