What clients say about NAPA Auto Parts - Virginia Parts Dist LLC in Orange (VA)
I purchased an ATV battery from a NAPA dealer a few hours away (which it was the wrong size). I recently moved to the area so I found the NAPA near me in Orange,VA. They informed me they would not accept the battery for a return. The guy who helped me said he had to talk to his boss and came back with same answer. I asked to speak to his boss and was declined. As a customer using NAPA for things I have needed in the past I clearly wasnt respected enough to even talk to the boss/owner. It doesnt take long when you move to a place to learn who has a respectful and customer friendly business. This is clearly not the place to go for help. Apparently NAPA isnt NAPA in Orange,VA.
Sold me the wrong battery. I let them know it was not the correct battery. The sales person indicated, that the last 8 digits of our VIN # was the deciding factor. That was not so.
Least helpful people ive ever dealt with, extemly lazy, could tell me im wrong but couldnt help find the right part, closes early due to their lazyness
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