Sx4 Towing & Recovery Company in
Orange (VA)

I typically don't write reviews, unless a company/employee really rubs me the wrong way, but James from SX4 got my vehicle on the road to the shop in no time - and honestly, was just such a straight-up genuinely friendly individual that I felt obliged to share my experience. It's harder and harder to come across good folks providing good service nowadays, so I hope his employers know they have a great person representing them! Zero complaints, from scheduling to completion...

Just had a great experience with James. I had a flat tire near a busy intersection in Cville, and he kindly and professionally got me on the road in no time. He was awesome and very friendly.

These guys saved me! My drivers side lock wouldn't unlock, I was alone, & out of state. Thankfully, the two gentlemen from SX4 who came to help me out were so kind and friendly. One of them was in training and I could tell that he truly respects his trainer/colleague; and the trainer/teacher was obviously very experienced, patiently guiding and making sure his student took his time and did everything just right. These are hardworking men who I would call again tomorrow if needed. Highly recommend! Also the price was very reasonable, and that’s coming from a broke graduate student.

The wife and I broke down in the middle of the night on the highway, Mr. Bob’s kindness and friendliness stood out. Unfortunately, the first auto shop I was towed to was not able to fixed my car so I had to get a long distance tow. Immediately I thought of Mr. Bob’s friendliness and called SX4towing. Mr. Wallace, the owner was very professional and gave me a great quote. Mr. Bob delivered my vehicle again, and again he was very respectful and friendly. I am very joyful with their service. Thank y’all so much.

My mother’s car broke down on the side of the road at night. Because I live 1.5 hours away, I had to have a Lyft pick her up and scheduled a tow for the next day. I spoke to Bobby the next day who explained they needed her keys to tow her car. I explained she had no way to bring the keys and I wasn’t sure what to do. Bobby offered to go get her keys the next morning (on his day off). Due to the world we live in and no one standing by their word, I had little hope. Bobby not only did what he said but also got my mom’s car towed just as promised. I could not be more thankful for his kindness. He has no idea how much this helped us. I will highly recommend this company anytime someone needs a tow in that area. All because of Bobby and his good heart! Thanks so much!!

Quick response. Bobby showed up for a tow but was able to jump our vehicles, helping us out. He was fast, friendly, and saved our afternoon. Thanks for the help!!!

The gentleman was on time even after a heavy work load. My vehicle was loaded up within 10 minutes. Fast and reliable and kind!

Al was amazing He was there at the time frame, updated me by texts and when he got there He checked my dash lights and signals and saw the lights He saw it was stuck in reverse but it was in park He popped the hood and moved some switch down below the engine and showed me how it clicked the gears or something Then he was able to start the vehicle! He towed it to my mechanic and said he would explain it to them what he found So they were aware and hopefully that’s all that’s wrong with it is a broken switch or connection!!!! What great service Above and beyond I will recommend Sx4towing and Al, to anybody and everybody!!! Friendly, helpful, courteous, knowledgeable, and informative Best tow experience EVER!!!!!!

Was stuck in the road in a not very safe spot luckily traffic was light as it was super late. Despite the time of night it was and distance away he was George was there in a hurry. He said 45 minutes and was there in 30. Super professional nice guy. Got me and my car home safely. He was much appreciated. Amazing service.

It took a few hours for the truck to arrive but it wasn't an emergency so no big deal. Once the driver arrived everything went smoothly. George was friendly, efficient, and had the truck safely loaded in no time.

George, in a flatbed tow truck, came a lot faster than expected. He was knowledgeable and skilled. I felt confident that my car was in good hands.

My car died in the driveway and I couldn’t get it jump started. Sx4 was contracted by my insurance company to come tow it. When they arrived, the driver (I think his name was Bobby) offered to try to jump it before towing it, and he got it started up! I appreciate the honesty on his part — they probably could’ve billed the insurance company more for the tow!

Tonight my vehicle broke down and I called AAA but the company they originally called never showed after waiting there for 2 hours. So they contacted this company (SX4 Towing) and they were very prompt to contact me and let me know they would be out to get the car which I was very grateful for due to the fact it was already late when they were contacted for the car. Then they offered to take it their shop and try to fix my car themselves. Which I’ll have to do another review on how the fix goes. I definitely recommend them for any towing needs. They have a fast response, they’re very polite and professional, and they just put you at ease knowing your vehicle is safe. Pictures of vehicle were sent when they picked it up and when they dropped it off. Thanks again SX4 Towing! Update: So my car has been to 2 other places due to it running hot and this is the only company who finally was able to get it fixed correctly and at a decent price. Lots of company’s try to get over when it comes to a women and vehicles because they assume us women don’t know anything about cars. Not this company. They did a excellent job and I will highly recommend them if you have anything wrong with your vehicle take it to them. I will be taking my vehicles all the way from Spotsylvania to orange to have them work on them from here on out. Thank you again! Excellent Work!

George was very helpful and knowledgeable. He was professional and timely. No one wants to have to be towed but if you need it... I'd recommend Sx4!

Ryan made a lousy day end as best it could when my car needed to be towed. He was dispatched immediately upon hearing from my insurance company and was at my car within 10 minutes. We were very happy with his care for my car. And, Ryan is a nice respectful young man ... rare these days.

I hit something that resulted in a flat tire. I’m not sure the name of the man who came on behalf of SX4towing, but he came and changed my tire, then showed me how to change a tire so I know in the future. Very appreciative!

Used this company via roadside assistance provided by my car insurance company. George arrived before promised and changed my tire in a timely manner. Great service!

I was very impressed with Wallace, who I believe is the owner. He reached out to me after my USAA roadside service was not able to help me. He was quick to respond. He sent me his mechanic to help change my tire. He was professional, kind and courteous. I will absolutely use them again. They made an incredibly stressful situation, bearable. I am grateful for their professionalism and their help.

Called AAA for a tow. They sent Sx4 Towing & Recovery. My mirror was somehow damaged when it arrived to the drop location. I called AAA to report the damage. While on the phone with AAA my phone was ringing off the hook. When I answered it was the owner calling to say it was like that when they picked it up. Now I had not even completed the complaint when he called I was on hold. He was immediately irate, unprofessional and rude. He told AAA his driver took a picture when he picked up the vehicle. I asked about the picture he started getting loud called me a LIER!!! To take him to court he wasn’t paying for anything. We argued and I ended up cursing him out because of the disrespectful attitude he had when he called. He later started texting me and yes his driver had taken a picture AT THE DROP LOCATION NOT THE PICK UP LOCATION!! The same driver that lied to the shop owner that he hadn’t been there already and didn’t drop the truck. Bottom line I’m not a LIER and if the damage was already there and he had the picture when he picked it up to show that then it would not be an issue. I know what it looked like before it was picked up and mirror wasn’t broken!!! As you can see from past reviews this owner never accepts responsibility for ANYTHING! He is disrespectful in the reviews so you can only imagine what the phone calls are like. Obviously he is surrounded by crooks, thrives and liars so everyone must be that way. I don’t need to scam anyone. What ever issue with my vehicle I can pay for it. What I won’t pay for is what I didn’t do! You’re one of those people who try to tear others down to build yourself up then play the victim!!!

Sx4 was assigned to give me a tow after calling roadside assistance. After waiting 2 hours (the end of the assigned time window) the company never answered several phone calls and never showed up. Incredibly unprofessional, just like the way the owner has responded to the other negative reviews on this page. Update: the owner called my cell to verbally berate me for posting this review. After I hung up, he texted me "Did that make you feel good?"

This towing operation was dispatched to my home for a jump start yesterday. They were 3 hours past the time they were supposed to be here. The driver they sent did not even have a set of jumper cables. He was on the phone with his boss while he had his jump box on ocar. Very inefficient and unprofessional. Stay away from these clowns.

Ryan from SX4 towing went above and beyond to help me with my car yesterday. I had called AAA roadside assistance and they gave him the wrong address. He worked with me calmly patiently and very competently to make sure my car was safe and got to where it needed to be. I’m so grateful!!! Margo

Driver ripped of my bumper. Driver cussed his girlfriend out that he had riding with him. Drove my car is circles to hook up to his tow truck. Never had the wheel life completely on the ground. Drove my vehicle onto the wheel lift? Who does that. Never should of moved my vehicle. Now owner won't pay for bumper. Sure hope there ready for a lawsuit. Called for a tow for a flat tire and now I don't have a bumper.

This was an awful experience. The man showed up 4 HOURS later after we were told at 5:30 pm he was 57 minutes away. 4 hours!!!! And then when he showed up, he didn’t even go to the right place & was confused and pretty sure he was drunk/high. He didn’t even know how to use or drive the truck properly. Once we got the car onto the tow truck, he then said he couldn’t tow it because of some policy no one told us about, again not to mention we waited 4 hours! This is freaking ridiculous.

AAA sent Sx4 Company to change a tire for us. There business is some distance from our house, but they came anyway. The young man quickly changed the tire and had us ready to go to our tire store to have the tire repaired. We really appreciate their willingness to go out of there way to serve us at such a great distance. Thank you!!

On February 4 2021 my mother was taking me home and then we was going up my driveway and my driveway is very long and during the snow it gets kind of icy and she got stuck while when she got stuck she kind of slid down my front yard and when she slid down my front yard she slid down my whole front yard and this wonderful towing company. Came out first it was a woman and I couldn’t get her name but she was a Darlene and we ruined her dinner she had like Taco Bell for dinner and she tried her best to get us out first and we couldn’t get out then she called the company back and told us that there is no way to get out until tomorrow and then the owners of the company came in seen the solution and they pull us out and my mom was so blessed and so grateful that they pulled us out because my mom had to work the next day too and she was so disappointed and everything else and the tow truck woman that night took my mother home as well and it was just a blessing and I’m very grateful as well and that day when the two owners came and pulled the car out and we also salon that day at the car wash in orange and they gave us a discount and they gave us five dollars back because we had to wash the carSlow we was just glass all together and this company is just crazy so I recommend it altogether so thank you so much and if y’all ever want to go I’ll do the Taco Bell is on us that day LOL 😝

We got to go out of town this past weekend. It was a great trip! It was made even better when we woke up Sunday morning to 4-6 inches of snow and couldn't get out of the driveway 🤭. The tow company couldn't get us down the mountain so they took us to a hotel in town. They were awesome! SX4 Towing & Recovery Company were dynamite! They offered to get us groceries and firewood and ultimately got us safely down the mountain and to a hotel. They have stayed in touch with us this week to make sure we got our car out. They went above and beyond, by far the best customer service I've ever had!