What clients say about Ron's Auto L.L.C. in Providence Forge (VA)
Absolute highway robbery. After my trailer was towed from the TA in Ashland, I tried to retrieve it that same afternoon but was told it was "too late." By the next morning, the bill was a staggering $1,900.
The breakdown was ridiculous:
$1,350 for the tow itself.
$150 fuel surcharge (for a local tow!).
$200 "Admin fee" ?????????
$150 storage for a night they forced me to stay.
$50 credit card fee
I agree with other comments. only crooks would charge $1850 for a trailer tow and 1 night storage
I called them for towing and service. They assumed it was the alternator so they didn’t even run a diagnostic or anything further to see what actually was wrong besides that. Pricing was outrageous, just for me to have to go to the dealership a couple weeks later and still spend a $1000+ dollars. If you’re paying someone a thousand dollars the least you could do is make sure nothing else is wrong with the freaking vehicle. Absolutely ridiculous. Then they weren’t even going to mention that there was a core charge until I mentioned it to them first.
Experience was horrible, the owner called police Everytime we went to get our belongings out of vehicle and then once there wanted to put us in a time schedule to get them out.. Not only did that happen, the following happened too. My vehicle sustained additional damages that was NOT Present AT FIRST SEEING AUTO THEN OUR BELONGINGS WERE REMOVED. THE COMPANY THEN AFTER GETTING THE THINGS WE GOT OUT IF IT HAVE POLICE MAKE ME SIGN A ACKNOWLEDGEMENT OF FUTURE VISITS WOULD BE Trespassing PAPER. Very unprofessional... Needless to say they still have my property.,smh...
I was on my way home from OBX and got a flat off of 295 out side of Richmond for 4 hours. MQM towing came to help and they towing company is a joke. Told me they can't help because my truck didn't have the tool to drop the spare tire. He left me my wife a 2 kids on the side of the road with no help after 4 hours. Then My insurance got Ron's auto. They came and saved the day. They came and got the truck and gave us all a ride back to the shop at 9 at night to fix my truck and get us back on the road home. These guys are great hard workers and I thank them so much.
UNPROFESSIONAL SERVICE PROVIDERS, PLEASE DON'T WASTE YOUR TIME. THEY ARE NOT HELPFUL AND HAD ME AND MY FAMILY WAITING FOR HOURSSSSS. I WISH I COULD GIVE 0 STARS.
They were understanding and extremely helpful. And they did their best to save me every dollar they could. And they were/are extremely friendly and comforting. Would definitely use their services if i lived in the area.
I was camping in Charles City and got my van stuck in a ditch. Roadside assistance suggested Ron's and a technician was dispatched to my remote location with limited service. Professional and timely, my van was easily pulled from the ditch and I was on my way. 2 days later I had a flat and needed a tow. Weather was very wet so the tech was a little behind but was professional and kept me updated on the situation. Towed me to their shop and we fixed the flat. Excellent! Again, safe and courteous technicians, I'm told they have newer folks working there as well.
They were contacted by my insurance company to tow me. After an hour, I decided to call to see how much longer it would be. They sounded incoherent as if they were sleep, but still said they were coming. After another 45 minutes, I called the insurance company back to let them know no one had arrived. They contacted them and they then told the insurance company they had mechanical problems, but they hadn't reached out to me or the insurance company to inform either of us. Terrible customer service. The worst I've have ever had.
DO NOT conduct any U-Haul business through Ron's Auto. I rented a truck and moved to the area, returning the rental to Ron's Auto. The day prior to returning it, I called and spoke with them about being a few hours late on the return. I was told it was not an issue, they aren't even open on weekends, and as long as the truck is back by the time they come in on Monday, I would not be charged an extra day of rental. I dropped it off a few hours late on the day of my original scheduled return date (Saturday), and as expected they were closed. The following Monday, I see a $60 charge to my card. I call Ron's Auto and sure enough they charged me an extra day for returning the truck late. No one there is fessing up to being the one telling me I could return the truck a few hours late, and they are unwilling to refund the money or compromise in any way.
For not being willing to honor their word and help out a customer having just moved to the area, I will never once use them for their services, and I highly recommend you do the same. Clearly they do NOT have the customer's best interest at heart.
3541 N Courthouse Rd, Providence Forge, VAAuto parts store
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