Dennis' Towing & Recovery in
Providence Forge (VA)

Highly disappointed with how i was treated and taken advantage of. I spent 30k for them to put a motor in and went back to the shop 7 times. They tried charging me to have it towed back. Dennis kept blowing smoke and wouldnt fix my truck. They admitted to not do things right and leave things unhooked. The check engine light was on the entire time and he wanted to act like it wasnt on. He cleared the code and said they were no codes. I didn’t even make it 20 miles from his shop and the check engine light kicked on. I have been using them for 8 years. They have indefinitely lost my business and i hope you learn from my mistake. The last time they had the truck , it sat for over a month. Kept saying the technicians were on vacation, not there or busy. They admitted that they had more important tasks to handle. They got their 30k and now i have to sell the truck! Absolutely took me out. It hurt my company so bad they have no idea. DO NOT WASTE YOUR HARD EARNED MONEY, DENNIS IS A LIAR and a JOKE. I hope you all see this message and you feel some type of way. Crooks! I hope you get it ten fold! Having to sell my truck is infuriating. You gave me a lemon! To have the check engine light kick on the entire time i had the truck back and have to take it back 7 times, truck acting up, dennis not take matters into his hands and just erase the code and tell me the truck is done come get it. Thats horrible business!!!!

Had a flat tire on the side of I64. Called this company and was met with kindness and professionalism during a stressful time.They were there within 30 minutes and Bo was so kind and got us to our destination in no time. Would definitely recommend this company.

Excellent Service! My truck was towed 30 miles to the nearest dealership—Excel Truck Group—and I was very impressed with their service. They were quick, professional, and the pricing was fair and reasonable. I’ll definitely use them again if needed. Highly recommend!

Called this afternoon in a bind with one of my tow trucks, and even as a competitor I received first rate service. The operator they sent out (Brian Keefe) was on time and on point. Excellent service all around. Highly recommend.

The pillar of professionalism! These folks came by and solved a complex problem for me in a time constrained environment. Now Uncle Jim's Dress Blue BBQ has a food trailer in the right location on our property. Thanks again!

I was stranded pulling a RV with a transmission failure in Richmond and from recovery to repair all services were top notch. Every person I dealt with was extremely friendly and went above and beyond. I highly recommend them for your towing and repair needs.

The dispatch lady was the nastiest person I had ever spoken with. I had called the day before and got a price on a Tow and wrote it down and called several others and did the same. When I called back the next day I told her what was told to me and she from the start was very nasty a big change from the day before and said she never told me that price and I very politely said I was just repeating what I was told and wrote down and she got very angry told me she never said that price and it was her I spoken with and she would never have given me that price and I continued to say it wasn't a big deal I was just repeating what I was told and if I was wrong then it wasn't a big deal and she said that it was because I was trying to say she said something that she didn't say and if I didn't like it I could go somewhere else. I was floored I am old school and say yes ma'am no ma'am to every lady I speak to and the towing company being the closest it was the best price so I just stayed nice and said I was just trying to get my car towed and she was so mean spirited that I just didn't say anything else so I could get my car towed because I am no where near home and having it towed 3 miles it wouldn't have been but $8 different and the total bill wasn't but $20 different because the GPS had them go around the backside which isn't anyone's fault you go by GPS but to say such things to a potential customer is awful. It definitely could have been handled better on her end even if I was mistaken , which I don't think I was but possible, she could have said many things but chose to take advantage and say everything so nasty knowing you have someone vulnerable because their vehicle is broken down and to say if you don't like it you can go somewhere else is so crazy and I don't know what I wasn't supposed to like I guess if I don't like her refusing to admit there could of been miscommunication on either person side I guess . But if the price is right use them because the tow truck driver was awesome and real nice . Worst person I've spoken to on the phone for years and I plan on calling back and asking to speak with the owner if possible but from what local people have told me it probably won't do much good because of not being able to get a replacement for her , it's the world we live in and I understand kinda , but when labor is short you have to compromise and keep the employees who show up and sometimes even if they are horrible people sometimes. If you have money I'd almost say go somewhere else but the hard working drivers shouldn't suffer because you have a sour mouth working there .

They may have great tow service, but when it comes to working on your truck...beware of the hidden charges. Because it will jump thousands of dollars overnight and when you walk into the shop the owner and his wife stare down their nose at you.

Got a flat on 295 after spending a day a Busch Gardens...my literal worst fear was being stranded on the road, they came to rescue us in a half hour and towed us to a local Firestone. So thankful for the wonderfully nice dispatcher and driver who made it all a pleasant experience. Will share this info with my fellow park goers, 10/10, thank you for saving the day!

Hands down this is probably the best tow company I've ever dealt with. Last night I was 2 and a half hours from my house, and these guys came to the rescue. The price was reasonable consideringg he towed me all the way back to my house in Lynchburg VA and gave me and my husband a ride also. If there was a way to give 10 stars I would, and probably write a book about their service, even their dispatcher was great, I believe her name is Sydney. These guys are great and I hope this review gets across to the right people so you know how wonderful your employees are!!

Very professional, needed a water pump put on, did a great job. Was happy at the price they gave me. Would recommend to anyone needing work done on there veical.

JD gets five stars for rescuing a difficult situation. If every business had employees like him businesses would never have complaints. My Freightliner is in the shop and is getting fixed for next year. Meanwhile, we are home in Florida thanks to JD and his great service.

At 2:44 I was driving on the highway headed into richmond and this guy had the audacity to come over speed up and cut me off no signal then Proceeded to flick me off. Don’t give them your money they hire jerks

The driver Pete came in a timely fashion and moved quickly and efficiently. He was professional and personable. We had a long ride from Prince Williams, VA to Baltimore, MD and it was a great ride. Hopefully I don’t break down again anytime soon but if I do I hope they are nearby.

Debbie helped us schedule a tow tonight. They had an emergency row with the police tonight and called us apologizing and that it would be an hour before they could come. No problem! Dennis came and towed my car tonight (Just a coincidence he was named Dennis he said lol.) and was incredibly kind and respectful to the vehicle and myself. Will definitely be saving their contact info as the price was great and even better care. Thank y’all!!

Great company, answered the phone on the first call. The tow truck arrived within 5 to 10 minutes. Very professional. My insurance company had a 60 to 90 minutes wait time after already waiting over 60 minutes for a status. Definitely recommend Dennis' Towing for fast reliable service.

My national roadside assistance wouldn't cover changing a tire on my trailer, this was after 30 minutes on the phone with them. I called Dennis Towing from Google listing, this was 11:30 at night. Brenda was gracious and polite in getting someone out to us, not really sure if they had the right tools. Troy was out in 20 minutes, got our tire changed in 10, he was polite, helpful and patient.

I’d recommend this tow company to anyone. My suburban engine blew on 95 while hauling my horse trailer on a Friday evening of a holiday weekend. Dennis towing was the only tow company to answer the phone, and dispatched someone immediately. Trey was top notch, can’t recommend him enough. Prompt, kept me informed of his ETA, and is very experienced with a super clean truck. Very reasonable rates as well. Thank you Trey and Dennis towing for making an awful situation as painless as possible!

Brian was awesome. He got the job done quick and right. Also saved me money and time by telling me a good shop to take my truck and get it repaired quickly at a great price. Thanks so much Brian for your great work and for helping me get back on the road fast so I could continue to service my customers.

Was nice enough when I called. Said it would be about 45 min before they could have someone to me. Tried to call back after an hour, but it went straight to voicemail. Called from my husband's phone and they picked right up. Said he would be right over, that he was just finishing up another job. Waited another half an hour, tried to call back again and still goes straight to voicemail. So after two hours, still no tow truck and no way to call them.

What a great experience I had with them, fast and very friendly and professional. Price was very reasonable. There employee Brandon was professional and took care of my property like it was his own. I would 10/10 recommend and use this company again.

Raymond was so friendly and polite. He made me feel like so comfortable using the company that I would recommend this company to any and everyone that would ask about towing services. He was prompt, professional, well mannered and well experienced the entire time. Excellent team player Dennis rowing I hope you compensate Raymond for his hard work... super worker and represents the company well. Best motorcycle towing I every seen..

Brian was awesome - he showed up quickly, despite us needing help very late on Sunday night. He helped us get 2 cars out of the mud very quickly and made it look easy - one of our cars was inches away from falling into a creek. The price was very fair given the situation and time of day. Thanks for the help!

Phone was answered immediately; I was told exactly how long the wait was by dispatch, Brian called me as soon as he was on the way, and met me at the shop on time. He even gave me an initial diagnosis on my car. (unasked, and it helped me to work with the shop). These folks are great, a pleasure to work with. Oh...and the tow was over 20% cheaper than the other two I priced out.

I called two other tow companies with no response as I was stuck on the side of the highway. Dennis' Towing and Recovery answered immediately. The receptionist was very kind and prompt. Brandon was on his way shortly after the call, and let me know his ETA. He got to me off of 64 and back to my house in no time.These guys are fantastic. Not only are they reliable and prompt, but they are fairly priced. I will be recommending these guys to everybody I know.

1/24/18 3:22pm Great customer service from dispatcher !!! They were really helpful My tire had popped on the highway on 95 south bound after hanging up , 5 min later the tow truck driver called me and was very polite , respectful and FAST he helped me find a local tire shop in the area It took him 5 min to get to me after hanging up I have never had service like this from a towing company I just wanna thank them for all there help and helping my nightmare be actually being a sweet dream I also made it to work on time too 🙌🏿 !! I wish this company the best !!!!! THANK YOU !!!

Receptionist when i called was very polite and helpful. Was expecting a long wait because it was a snow day but Brandon was in the area and got to my car in literally 6 minutes from when i initially called. Brandon was quick, efficient, and a great guy. He gave me a ride to the shop while he towed my car and was a safe driver in the snow. I can’t speak highly enough of my experience today. Brandon is great at his job.