What clients say about Honest-1 Auto Care in Ashburn (VA)
Called and asked about walk in oil changes and made it before the cut off. It was easy and I was out in an hour. I've been here 2 times now and I don't see a reason to go anywhere else
I wouldn’t recommend going there. Despite their name suggesting they’re “honest,” I seriously question how honest they actually are. Either their inspector is incompetent, or they’re trying to take advantage of customers.
My vehicle failed inspection there, but when I took it to another shop, it passed without any issues. This is the second time I’ve had a similar experience with them. They seem to nitpick minor things that easily pass elsewhere. It feels like they’re more interested in going after your wallet than providing a fair inspection.
Deceptive pricing tactics to try and get you in the door. Quoted ~$1,000 for OEM brakes. When I went to drop the car off, they had not ordered the brakes yet and said I should come back later. After wasting 2 more days before getting back to me, they increased the price by 60%.
I had to get my truck inspected so I had several repairs brakes tires alignment, and I walked in to get all of that done and what I was really happy about it. It was like 3 to 500 law in price then several of the other well-known mechanics in the area and I got them to do everything they did at a timely fashion, but I forgot to ask them about the inspection so when I came back, I said hey I think I need to get an inspection. They were like we already got your inspection done for you. They even had a loaner and I’ve seen them when they opened really good customer service and I will be returning.
Absolutely best auto repair company I’ve evet seen. I’ve been here a few times and the experience has always been consistent.
They work quickly, stay organized, and keep everything clean.
I recently came in for a tire repair — fair pricing and quality work.
If they tell you a certain pickup time, they stick to it.
Definitely a reliable place.
I went to Honest-1 Auto Care in Broadlands for an emissions test. They were able to get my car completed quickly. I was happy with the service. Very nice and friendly customer service.
Had a fairly good experience with this car service. Their customer service is friendly and expedient, they were clear about pricing and wait time for the most part, and provided an update about my car status upon request. Got an oil change and oil pan replacement done and now my car drives better
Had a family member go here for a routine annual safety inspection, and honest one came back and failed the inspection and said the suspension was cracked amongst other things.
I have been an auto mechanic myself for years and personally looked over the car, and was also looked over by an authorized VW dealer, and wow there was no issue found. And passed a VA safety inspection with flying colors.
These people will try to get you like they do to my family member and being in this industry it’s disgusting to try and take advantage of people like that.
This has happened to me twice at this location . I had asked for oil change and tire rotation. After waiting for 2 hours when my car is done , I am told tire rotation was not done , and if I need it it would take more 30/40 min. I like their service , but they need to pay more attention to the customer.
Honest -1 Auto Care is honestly over-priced. To replace a serpentine belt and tensioner, they want close to $300 for parts and over $300 for labor. Part cost about $110 for Gates (higher quality kit); these people are charging almost 3 times as much (or double the cost of the $160 AC Delco). The job itself is maybe 45 minutes for a slow mechanic, yet the labor is $300. I know mechanics set out blocks of time to make/charge repairs, but this is just overkill and ridiculous. The staff is friendly, they do good work, but they are way too expensive for anything more than an oil change. Seriously, the job should take an experienced mechanic 25-30 mins but they want over $300?!?
This place is a hit and missed, this time I showed up for a emission and inspection plus oil change, came back after a few hours they only did emission test and not he state safety inspection that is not the bad part, the guy who did the oil change completely ripped my tinted strip on my windshield and came back the next day to talk to the manager Arash he told me " im gonna talk to my tint guy and I call you" it's been a few days now and no call and he never apologized or anything remotely close... I would NOT recommend this place and I'm never using this guys ever again
They were so prompt. We had a terrible experience with VA TIRE AND AUTO nearby so we came to HONEST-1 AUTO and I would 100% recommend them. They also have a great seating area to wait around as they work on your vehicle
I made an appointment for an oil change and tire rotation. They billed me for both but called me after I was already home to say they forgot to do the tire rotation so I have to come back. Even if I just want a refund I have to return to the shop. Tried calling to set up a follow up appointment and was put on hold for 10 minutes. Called back and got disconnected. They seem so disorganized. I think they have new management or something. Been going there since they opened and they’re terrible to deal with now. They aren’t the cheapest either so there’s no reason to use them when there are so many other options. Taking my 4 family vehicles elsewhere to a business that doesn’t treat me like I’m inconveniencing them.
Their prices for parts is 4 times higher than its worth including labor ..The mechanic said i needed a new brake caliper(claimed my caliper has seized up), rotors, hose, and brake pads..i knew they was lying because my rotors were new...i did the work myself. So i took my car back, and worked on my car and the only thing i needed was brake pads..my rotor was good my brake caliper was good...the hoses was good!..Nothing honest about that! Dont trust these Crooks!
I had been going to this place for years however, my last visit was quite unpleasant. I had brought my car in for a simple oil change and safety inspection and had told the front desk I would be waiting. Over 3 hours later I get a call from them when I'm literally sitting in the waiting room. When I go up to the desk the receptionist laughed it off saying she "accidentally" didn't put me as someone waiting and had a good chuckle with the coworker beside her...how nice. I go today to get my oil changed else where and they had found that they had improperly connected my drain plug and it had been leaking this whole time. I can safely say I will not return with the unprofessional front staff and the improper work done to my car.
Great place to get safety inspection done. It was quick and efficient versus other shops that have long waiting times. Also, better pricing. I'll be using Honest-1 going forwars.
Always great front desk customer care and super fast and thorough service support. Also love that Starbucks is in walking distance for waiting during the work day, as is Parallel for a post work day drink.
Always friendly, great prices, and I trust their service, which is the most important thing! This time I was in for oil change and inspection, but I have had them do work for me in the past.
Great Service and friendly staff! Please note: They have a 3pm deadline for vehicle inspections which is understandable and as long as you’re there before 3pm they will take you in. I was kinda disappointed with “ Virginia Tires & Auto “ visited them twice and was sent away because they had stopped taking anymore cars ?. I highly recommend these guys. I’m definitely coming back for other auto services.
I recently took my car to Honest-1 Auto Care for an inspection, where the technician, Brian Ramsundar, performed the service. Unfortunately, my experience was very disappointing. Brian failed my inspection due to torn windshield wiper blades. However, when I arrived, I questioned him about the wiper blades because I had washed my car earlier that day and they were intact.
Instead of addressing my concern professionally, Brian immediately became aggressive, raising his voice and acting rudely and confrontationally. His behavior was disrespectful and unprofessional. When I brought up the issue again at the office, he continued to be confrontational and even threatened that if I brought my car back, he would fail the inspection on other items.
Based on this experience, I will never bring my vehicles to Honest-1 again. Such conduct is not reflective of honest business practices. If I were the owner, I would seriously consider letting Mr. Ramsundar go, as I’m sure many customers avoid this shop due to his poor work ethic and attitude.
My tire went flat while I was driving to an appointment. I limped it to the closest shop but they couldn't help me due to closing early. They sent me on to this shop, the tire leaking quickly. Here, they kindly informed me that the tire couldn't be patched, and installed my donut - gratis. I made it home safely. All my thanks!
Car came out with more problems than it went it with. Also, the owner was rude and condescending. They left may car with a window down because it was broken and didn’t tell me it no longer worked. I found out after I went to leave. When I complained about leaving my car unsecured without being notified of the problem the owner was condescending telling me it’s safe and this is not NY people don’t steal here. He then told me the receptionists who had no idea the window was open were watching my car. I would never recommend this place to anyone.
Great service. Quick inspection done on my Tesla. The only problem I had was that they said my car was done and parked in the back. I had to search my car in a partially full parking lot. It was a bit inconvenient given the fact my ankle was sprained. Overall, great service, I plan on using them again if I am in the area.
Went in for an emissions inspection, every other service place was hours to wait.. Honest had me in and out in less then an hour:
This is the second time I’ve used them, first was for some new tires, and love working with the team there. Good people, good work.. what’s not to like?
Went for an inspection after seeing all the positive reviews. Waited 2 hours just for them to fail my car, citing a need for repairs totaling $1800 (including new brakes, which I just bought a year ago). Refused the repairs and drove 40 minutes to Exxon on Zion Rd in Burke - was in & out in 30 minutes, passed, turns out my car didn’t actually need anything done. Shocked that this company can even put the word “honest” in their title…
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