If I could give them 10 stars I would highly recommend them to anyone the young man at the desk had exceptional customer service skills every one was very nice and when it comes to ur vehicle they don’t miss thank yall so much will be back again
I cannot thank you guys enough!! I had been trying to figure out the issue with my car for MONTHS, so much money down the drain. I finally brought it in to this wonderful shop and they were able to tell me what was wrong with my car. I fixed it and now she’s running perfectly!! Thank you thank you thank you!! Will be coming back in future
I was very pleased with service and work done on my vehicle. I would recommend Fast Lane auto shop to anyone who are experiencing mechanical issues with their vehicle, oil change and tire rotation.
All the staff members are very helpful and polite.
Thank you for your help.
P. Allen
Fast Lane Motorworks did great job replacing mufflers in my car 2023 Charger SXT. They deleted factory mid mufflers and replaced them with Flowmaster’s Super 10 for better sound and performers. I’m very satisfied with the job that they did. That was exactly what I wanted. Also, the price was the best around east end shops. I strongly recommend this place. Great customer service, great people. Thank you.
Every time. Bret and Gino take care of my concerns. Between my 300c or my Silverado, they listen to me and I listen to them. Its about trust and building a relationship. Just good people and an honest shop.
I visited in the morning to see if they could check out a word leak and dropped it off in the afternoon. They called to tell me the problem and solution. I picked it up that afternoon. Smooth.
I have been a Fast Lane customer for many years. Inspections, repairs, I even bought a truck from them. Fast, fair, friendly service is what you can expect. Joey, Bret and the rest of the team are top-notch. I would never go anywhere else. I LOVE MY TRUCK LOL!
As an elder, it is a relief to have a trusting business to go to with their vehicle. The staff there has always been professional, very good listeners, and knowledgeable
If you have an older vehicle that needs inspection take it to Fast Lane. These guys are well acquainted with old. They will inspect as the state requires and not look for problems just because your vehicle was manufactured last century. Great service and happy personnel.
I walked in unexpectedly asking for a state inspection on my rv. They were able to get me done the same day. The guy that helped me was so professional and nice. Definitely found a new home for my rv inspections. Thanks guys!
They know cars! I appreciated that they listened to my concern and did their assessment on their genuine knowledge/experience.....I received incorrect diagnoses from other mechanics.....Fast Lane was spot on!!!
Fast Lane has serviced my cars for a long time. The technicians are honest.They explain things to you in a way that you can understand. I don't feel stupid when I try to explain what the car is doing. They listen. I'm not afraid they will over charge me. When they fix a problem it is fixed...They get to know their customers and are never too busy just say how are you doing. I will continue using Fast Lane.
Geneva
Any time I take my car to Fast Lane Motors, they get the job done! They are very respectful and nice when you walk into their shop. I definitely will recommend getting your car serviced by these wonderful guys!
Yes I was very happy with my service! Would highly recommend you guys and I will be coming back if I have any issues with my car in the future. Thank you for everything!
My experience with Fast Lane Motor Works was wonderful. Service was fast. Costs were transparent and fair. And the staff was super friendly. Hanging out with "Willie" was an added bonus. Thank you for your help. You'll see me again.
Call the guys yesterday for a state inspection. Went in this morning for the inspection when they first opened. The guys were all very nice. I Was there maybe almost an hour and half. It was pretty quick compared to other places. I would suggest them! Very friendly and we don’t get that much now a days.
With everything going on in the world I won’t lie I was skeptical of getting my car inspected here. But the service, integrity and customer service was 5 star. Joey your guys are great! I will definitely be back.
Bret is always helpful and kind. To say his customer service is excellent is an understatement!! Thanks Bret and Fast Motor team for keeping my baby roadworthy!!
Fast Lanes is truly exceptional! The team here is knowledgeable, professional, and incredibly efficient. They quickly diagnosed the issue with my F-150 and had it back on the road in no time. Their pricing is fair, and they take the time to explain what needs to be done without pushing unnecessary repairs. The customer service is top-notch, and they go above and beyond to ensure you’re satisfied. If you’re looking for reliable and honest auto repair in Richmond, this is the place to go. Highly recommend!
Positive experience, checked out the issue, no repairs needed, they tried several times to get the car to demonstrate what I had described. Will definitely use them again. Excellent customer service from Brett!
I've been going to Fast Lane for about 3 or 4 yrs now. The service is always good and the employees are very nice. They get my cars in and out. Very good company. One of the best in the area. Thanks Fast Lane for the outstanding service you provide!
We are new to the neighborhood and after a sudden issue with my vehicle, our neighbors recommended we look into Fast Lane. They were able to fit me into their schedule the same day and my car was towed to the business within an hour of leaving. The staff and owner, Brett, were friendly, accommodating and affordable. My only recommendation is better communication, as this was our only means of travel, and there were days that I was told the car would be available only to have to call right before closing to check on the status of the fixes to ensure we were on schedule. Besides the slight communication issue, I'll return to Fast Lane for future work as I feel that the issue will be resolved in the future due to the utmost care that Brett carries.
I'd give it a lot more stars if available. Management and staff were courteous, helpful and exceptionally polite. Obviously, this company is highly professional and extremely talented since there was an array of vehicles which ranged from a simple fix to a Total rehaul. I felt extremely welcomed and if I was the only customer they had. One of THE best places I have ever reviewed.
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