What clients say about Stiltner's Automotive Repair in Gloucester Courthouse (VA)
Very fast and great service prices were very reasonable I have used their services before. And I am always impressed with their excellent service highly recommend
If I could leave 10 stars I would. I was referred to Stiltner’s after I asked another auto mechanic, who was unable to make the repairs I needed, if he knew an honest repair shop who wouldn’t take me to the cleaners. I had broken down in Chesterfield County when a tire blew only to find out the other tire was also not drivable. The tires looked fine and had great tread - except if you got on your hands and knees the inside of both rear tires were stripped down beyond the steel belts and had separated. Evidently, I had a SERIOUS alignment problem. After having to leave the car overnight I took it to a Discount Tire shop in Chester Co to replace all four tires and get my car aligned. They put the tires on but said they could not align my car because the rear eccentric toe bolt was rusted, might break off and could end up being a big problem, cost hundreds of dollars and if they tried and it broke they might have to go all the way to NC to get another one. They also informed me the underside of my car had rust in other areas too. Needless to say, I was pretty upset and was expecting monumental repairs and a bill to go with them. They were nice enough, (snark), to provide me with a high tech diagnostic computer printout showing just how jacked up my car was. It was a great feeling envisioning the tires I just spent $1,300 on getting chewed to hell making the 100 mile trip back home.
Anyway, I called Stiltner’s and spoke to Steve, (I believe the owner), who told me to drop it off Sunday night and they would take a look at it. Based on my relaying the details of what the tire shop had told me, Steve explained the potential problems I could be looking at. Expecting the worse, and that I would be without a car for a few days, I dropped my car off and then jump started my 2000 Buick hooptie that hadn’t been driven, (or inspected), in 5 years and white nuckled it down the road.
At 10am Monday, Steve called leaving a message saying the car was ready, aligned and the bill was only $100! He went on to say he didn’t know what the tire shop was talking about and that the bolt was not a problem and only had a little surface rust. The bolt didn’t even need to be replaced. I felt like crying happy tears! I called back and spoke to TJ who did the repairs. I asked him about all the other rust under my car and he said it was nothing but a little surface rust, not a big problem. BTW, my car only has 89,000 miles on it. I told TJ what the tire shop had said and he told me he had another woman who had come in with a similar story - she was told she had a much bigger problem than she did.
I HIGHLY recommend Stiltner’s. They are fast, honest, ethical, and extremely fair. I used to live right off the same road where they are located and passed by daily but never knew they were there. It’s a little shop tucked in off the road. If you use your GPS you will have no problem finding them and you will be glad you did!
Stiltner’s aligned my Tundra pickup several years ago due to poor tire wear and it’s been perfect since. Recently I went back with my 2014 Honda Accord for the same service. Same result: done well, quickly, and at a reasonable price!
I always trust my vehicle with these guys they don't try to sneak in any of these very quick and the light great customer service, which is really hard to find these days. Will always trust my vehicles with Stiltner
I was visiting from Maine and had break issues as I was getting ready to return to Maine, I was sure no garage would be available to work on my car same day! Normally unheard of. Friends from Virginia recommend this place. I drive in and was greeted by Steve and his partner, super friendly guys and said they would get my car done. By 2pm I had a call the car was finished! So thankful for this garage!! Definitely recommend 👍🏻🙂
By far the most reliable and honest automotive shop I have dealt with my entire adult life. I rarely write reviews but I highly recommend them if you need an alignment, brake work, etc.
Had persistent problem with tire low pressure warning light on a '12 Dodge Caravan. No matter what I did, light stayed on. Asked my mechanic about it and he told me if I brought the car into his shop he'd take it to Stiltner's. So, he suggeted I go directly to Stiltner's. Very efficient and courteous service. They found the problem quickly and fixed me right up!
I was so pleased with the work and service this business offered me. Being a woman when I go to an automotive business I sometimes feel intimidated because I feel some of the business will try to get over on me just because I'm a woman and I may not know what I'm talking about when it comes to car service. When I walked into this shop I didn't feel like that at all. I was greeted with the utmost customer service and I felt so comfortable with the gentleman that was there to serve me. He explained everything in full detail so that I could understand without a doubt what was going on with my car. After the work was done he even went as far as to explain what he had done to correct a problem I was having and assured me if there were further issues to be taken care of that they would be more than happy to accommodate and even gave me an estimate as to how much it would cost. Would I go back? Yes!!!! You have here one very satisfied customer!!!!!!
We always take our vehicles to Stiltner's. He only fixes what needs fixing and does a complete alignment of both the front and back of your car or truck. He is also knowledgeable of other service mechanics that also do work that he doesn't. I will continue to use Stiltner's because he won't steer you wrong.
6577 George Washington Memorial Hwy, Gloucester, VAAuto parts store
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