What clients say about Ace Towing & Repairs LLC in Charles City (VA)
01/02/26 : I called them on New Year's Day to get an estimate on towing my truck 55 miles to my repair shop. The woman who answered my call was very polite and helpful. She had the guys out to me the next morning to haul my rig off for me. She called and texted me the following morning uodating me on the tow trucks arrival to my house and spot on with her estimated time. Both the guys were good guys and very professional (didnt catch their names). All around better price and better service than other big rig towing companies I called or have dealt with. The price I was qouted on the phoenwqs the price when they showed up. I'll definitely use them for all my rig towing needs. Fellow owner operators, these are our type of people.
Thanks Jamie & Greg for always answering the phone & always making sure to get to the vehicle so quickly! My boss was shocked how quickly you guys had our truck picked up and taken to the shop, that he said ACE is now the ONLY tow company we call for our business needs as well!!
Then these 2 helped my Uncle who owns a local body shop, he had a break-in and these guys went above and beyond to help out!! THANK YOU SO MUCH!!!
Keep up the good work guys!! You are an asset to the community for sure!!!
Our dually broke down pulling our RV. A nice gentleman stopped to help us from the area, called around from his phone to tow companies in the area and someone from ACE answered. He explained exactly about the size and length of our truck and RV. We called back from our phone and explained again which vehicles needed towing, including their sizes and lengths and the location we needed to arrive at. They told us the price (a bit high but what could we do). When the driver arrived, he knew we were stranded and needed to move out of the street. He raised the price by $300 and refused to take us in his truck as his family members were with him. They forced us to withdraw cash. Being stranded and after waiting for many hours, we didn't have much choice, we were forced to pay the extra $300 and for an Uber as well. I hate being lied to and taken advantage of. After a really bad and stressful situation, breaking down on the road, ACE made it much more stressful, expensive and exasperating. If you have another option, I recommend you take it.
Needless to say they saved me from a hard time best towing agency in the country . All the way from charles city to Richmond they kept me informed the whole time . Thanks
Here after losing a vehicle to their company, then went the extra mile to help me, I would recommend Ace towing to any of my friends or family. Or anybody just driving through needs a tow.? Amazing people.
Thank you so much for caring about me and my situation.
Company was exceptional regarding customer service and professionalism.
I called AAA to help me and an hour later I was still waiting and they were not even sure they could get a driver to me because I was off of a main road.
I called Ace and the family owned company was there in about 30 minutes. The son was super polite and excellent with the rig.
I don't know if the price is reasonable but in that situation the assistance was priceless!
These guys are AMAZING!!! Got us out of an extremely scary situation when our truck was almost n the river! Had 2 vehicles that needed to be emergency moved when all was said and done and they were fantastic...we called 3 different places late on a Friday night and they were the only to respond..I cannot say enough about how awesome these guys are!!! We will use them for all future needs!!!Ty!
Ace replaced a caliper on left rear tire. Did not bleed brakes. At a tire place bleeding brakes now. For $500+ you should have bled brakes, thats what you get from a back yard mechanic. Response to your response. The real certified mechanic im at right now, says the brakes werent bled. Ill take a real mechanics word about it. You have a nice day fake ,pretend mechanic.
Had them tow a vehicle and a travel trailer. Both time excellent service. It was the first time we had moved our travel trailer and are very new to it. They helped us set it up and stabilize it. Did more than they needed to do. Very good company.
Should have called ACE Towing first - all the way from Michigan and the RV got a flat in Charles City - between the crew and my husband they were pretty sure what the issue was and could be fixed on site if deemed true, no run around, very easy to work with,…showed up promptly as they said they would and we were back on our way in less than an hour. From one family run business to another, we can’t thank you enough!
Had two vehicles stuck in the mud on a Friday night (got the second one stuck trying to get the first one out ??♂️). I had tried calling a few other companies (2 of them hung up on me when I told them what I needed, and the other didn't answer the phone), but this company got the job done. Their first vehicle couldn't get through the mud, and they could have just said, "sorry, but we can't get to the vehicles," and called it a night, but instead, they went back to the shop, got a different vehicle, and got us out. We finished up around 11:00 PM. They showed persistence, skill, selflessness, and professionalism when we really needed it.
Extremely pleased with their service, professionalism and kindness. Im in a very remote area, insurance couldnt even find anyone nearby. I had to giv ins name of their business, because they are the only company here in Charles City. Glad I did. I highly recommend them. Support ur local businesses and dont let ins companies try to direct you elsewhere
106 Roxbury Industrial Center # V, Charles City, VATruck repair shop
7300 Trevors Rd, Charles City, VASalvage dealer
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