Lacy Auto Parts Inc in
Charles City (VA)

This place is not what they use to be. They use to be helpful but lately, they just don't care and the prices are way higher than an other yard in the area. I've had an account here for 20 years but won't be calling again. This is for you Rob..

Very professional, helpful and done exactly what they said they would do. Verified the part and shipped it and I received it within a couple days as stated. Great company to purchase from. Thank you for all your help Lacy Auto parts.

The crew at Lacy’s auto parts are great! They helped me find the best quality part I needed and had it shipped in. They even held it for me and communication was also great!

Good, quality, knowledgeable people... Customer service was on point and parts were correct... I look forward to doing business with Lacy auto parts again and again...

Back when I was working in a body Shop parts I used Lacy's. IMO the best. Prices and quality they are the best.

Baby was able to call and get him a starter the very next day with no hassle the next morning I would say they are pretty quick and fast on their feet awesome service

Antonio got me what I needed in a heartbeat. Came by the next morning from VB, and they had the part at right at the door. In-n-out within 20 minutes. Just wish they weren't so damn far.

Rob was very helpful getting me a great transmission for my 2006 Honda CRV. Transmission was completely undamaged, as advertised, and packaged well. Everyone I spoke to at Lacy was very nice, great customer service.

The guy Dre really help me out he was nice my friend Larry toldmeabout this place I would love to give him a nice gift

Do not absolutely do not use this company for anything for any reason I've been doing business with them for over 7 years and things have just gotten worse and worse drove 3 and 1/2 hours to pick up parts just for them to not be able to find my account unless you planned on spending all day in there arguing with the receptionist I would not recommend doing business with this company after expressing my dismay with management I was asked to leave there is no corporate office there is no accountability they will call you and tell you parts are ready and you will show up and they will not be the parts that you get will be damaged or broken the situation ended with them telling me unless I apologize for something I did not do they were not going to give me my parts I'm a firm believer in doing what's right and what's principled but I refuse to admit and apologize for something I did not do I highly recommend staying away from this business unless you want a big headache I have reached out to management and they have done nothing to remedy the situation management does not care the corporation does not care and the location absolutely for sure does not care

I wouldn’t buy anything from them. We bought an engine and they originally sent the wrong one. They also didn’t charge us correctly. It took them almost two months to get the correct engine to the mechanic. After paying over $7,000 for the engine and the labor, that engine broke in less than two months. They refused to do anything about it.

I ordered a specific radio for a 2014 Ford Explorer. I tried other yards in Va. I talked to Jessica at Lacy and she put in the work and found a very hard to locate Sony touchscreen radio for me. I ordered a unit from Action and they sent a four inch screen after I sent a picture. But Jessica and Lacy came through thanks again!

Bought and engine for $2800 just for my mechanic to tell me engine was bad now I have to pay labor 2x even though I have premium warranty has been over 3 months I've been dealing with claim and I still don't have the car running and all I was told by staff is that's the risk to take when buying used parts. would not recommend please take your money elsewhere

i bought a transmission from them for a 2014 ford escape i called them to make sure they had it before i drove 80 miles to go get it and they said they still had 2k with 116k miles so i went there and they told me i pay half of it and the rest the next day when i come to pick it up, later in the day i get a call from them saying they sold it so i ask for my money back and they hang up, next day i call them and they say they still have it, and they say that the transmission has 190k miles so i say what ever just send the money back in a check, and they do so but spell the name completely wrong. so i call them the day i received it and i’m getting the run around and they keep connecting the call to some one else and i have to explain everything all over again (they did this for at least 4 times) so one of them says that they sent a new check and it’s been about 10 days and i still haven’t got nothing??

I usually don't leave bad reviews but was Referred by a company of theirs. Called for a part and had no effort in helping or anything. Wouldn't look the part number up or anything to see if they had it. The truck is still on their website but says truck has been gone for months. Treats you like a complete idiot. Wouldn't recommend.

I bought a 05 nissan 4.0l v6 installed engine running good but won't cool down bleeding it 4 times now still running a little bit warmer than I expected swollen hoses (symptoms of head gasket or head issues) don't know started taking it back out. Call lacys was told if I take engine out I void the warranty ??? Now I need the vehicle back in service! Now what? .Update got a call from Christan in Tech development, ask questions about my issues with engine then he got upset when I asked whom was going to foot the bill with all these extra tests to run on engine before they decide to honor warranty? Later on that afternoon Greg from Lacy's office (Charles city ) called (wasn't very helpful) but at lease he didn't get upset and hung up on me? At this point all I want now is a refund and I'll take my money elsewhere.

Picked up a transmission for my son...had no issues in the pickup.... only after several minutes they were very prompt in loading up.

The process was fast and easy. They notified me when the engine was ready for pickup. The lady at the front desk was very nice as well was the employees that loaded my engine on my trailer. It was great doing business with lacy auto parts

Called and paid for a part to pickup. Waited a week for it to be pulled. Drive an hour to pick up and it's not the part that was listed. Left with nothing. Received phone call shortly after to inform that they actually didn't have the part and I'd receive my money back sometime in the next week. Only give them 3 stars instead of 1 because the front desk lady was nice and helpful.

Usually I love Lacy's. Although you are going to spend a bit more than a pull it yourself place, parts are guaranteed/warrantied. However my most recent purchase (steering column), I needed the keys, which I had made sure were part of my order request. When I went to pick up the part there are no keys (now i have to pay a locksmith to program the part) and although the lady at the office tried to locate the keys, the warehouse just said there are no keys in the vehicle. If this were the first time i had ever used Lacy's, I would be giving one ⭐, and although I have had several five ⭐ transactions, this one means that i have a ton of extra work and money to put out before I can drive my Jeep again, along with getting these things done with a vehicle I can't use to drive to the places i need to get to (I also live where there are rarely Ubers). And this purchase was also missing the transponder I very much need. Unfortunately, the other one that had been available when I ordered had sold already. On the plus side returning was simple and easy, i got refunded the full price back to my card. Unfortunately, back to trying to find what I need without spending dealership price (looking like I'm going to have to go that route).

Not as customer friendly as one would expect. Except the woman who was pregnant was on a smoke break and opened the door for my friend and then blocked the entrance way, where he needed to brush up against her to get by. Then she offered to walk him over to the person who could help him, he turned down her assistance and she walked him over anyway. Her behavior was so obvious I was shocked how she blatantly handled herself around customers. The person my friend had to see basically told him they could not, nor would they try to work with him. Since all the men were in the field, there was no one else to assist my friend. I, personally will NOT return to this location.

Needed a new engine for my Buick Regal 2011 because GM seemed to make an engine that enjoys rampant oil burning.... Paid Lacy Auto and sent me an engine that gave my car new life. They also offer some pretty awesome warranties for not much more to future proof your purchase. I highly recommend them. In this area, reliable service and quality is priceless for peace of mind

Exceptional Customer service. Got my transmission from them for Toyota sienna. They dont make parts there but integrity and customer service is what matters. ___________________ Great customer service is peace of mind indeed!! Update.. Went there two years later for another transmission. Repeat! Again great customer service. I would go to you first even if I have to drive for an hour and half one way. Thanks guys.

excellent service and parts! I have been purchasing from them for years and not once have they been impolite in any way. Take other reviews with a grain of salt. Ask for Antonio he is fantastic and goes out of his way to help.

Purchased a used Transmission for project car. Was shipped quickly from VA to NJ. Delivery was scheduled via text and phone call. Was pleasantly surprised to see all the sensors and brackets still installed. the axle plugs were covered with plastic inserts and it was wrapped in plastic to keep out any debris. Thank you, and you'll on the 1st to call/check list now.

Purchased my 09 Honda Accord v6 engine here, 62k thousand miles for $850 + $100 core + $200 shipping to CT. I almost thought it was too good to be true seeing how other engines online were $1000+ for a 100k miles. Lacy customer support technician Antonio was amazing and even helped me get the price down to $910 total without a core charge (I recently had my engine replaced by my dealership who messed up).

I was shopping for a rare engine and I'm located down here in Texas. They were real honest about their inventory and what they had and the condition of it. And I say that because originally the engine listed with only 7000 miles and I went ahead and initiated purchasing process. However it was found out that the engine really had 145000 miles on it and Billy was real helpful and honest and went ahead and told me the truth. I feel that that is very respectable. Although I did not buy from them. I would recommend anyone to speak with Billy over there because he'll shoot you straight. I would never give a good review if it wasn't true. I just would hope that I can help somebody else get the parts they need without getting ripped off also the staff is very professional polite.