What clients say about Innovative Automotive Solutions in Rustburg (VA)
Thank you Chris! I absolutely love my 2009 Ford Escape. Telling everyone about you, if you're looking for a great vehicle with someone is going to steer you in the right direction, GO SEE CHRIS!!
I have had multiple cars from this Company the staff has always treated me well and they will make you aware if the vehicle has a rebuilt title I had 2 mustangs, Fusion, Acadia, few other vehicles over the years and I loved them still driving the Fusion today I will continue to deal with them as long as there open. Yeah the cars have rebuilt titles most the time but they have done all the necessary work to make sure the car is in great condition before selling it and if a issue is to ever pop up they have been quick to fix it for me. I have felt welcomed every time I go in to make a payment or look at a car keep up the great work innovative
I'm from a family of car dealers and salesman. This review matters. I called up there this morning. The rudest young woman answered the phone. Annoyed she had to be there. Asked about a car I saw online. "You want sales" click. Get to sales and the rudest, idgaf attitude ive ever come across at a dealership. You didn't know who was on the line, what they wanted and why. The car I wanted was jacked up. It certainly wasn't listed on the site that it was all jacked up. So they tell me like I'm supposed to know what conditions they keep their cars. Had they just not been so rude, there would be a pile of cold hard cash in their office safe. But there's not. Going elsewhere to pay more for the same exact car.
Much like another review I saw on here, just be aware that your title will likely be a rebuilt title. I bought a vehicle here a couple years ago- the vehicle was stolen, and had a rebuilt title which GREATLY affects your vehicles value. I didn't know to ask, and it was stressed to me " there is nothing wrong with the car, it was simply stolen, but was not wrecked." It was deceptive of the salesperson NOT to tell me this. He conveniently left this part out, knowing full well I had no clue about this. In summary, I was taken advantage of. Lesson learned. Now that it is paid for and I got the title, I learned this. Car isn't worth but maybe half of what it would be without a rebuilt title. So buyers- ask questions, and be aware that they will lie by omission to you.
Bought a car back in Feb of this year. I was mislead from jump street by the dealer. He not one time mentioned the car had a rebuilt title. The car been back to them at least 5 times for repair. One of the repairs, one of which I have paid for twice to be fixed and still hasn't been fixed, is now causing other issues to the car. The warranty sold is basically useless because it doesn't cover all of is listed. You know its something when the mechanics say they aren't working on the car anymore. I got a $14k car that I can't even depend on to get me around town. I spoke with the manager and he pretended to care but it still didn't resolve this ragedy car that im stuck with.
Bought many cars from Innovative Automotive, they offer a better warranty than most dealerships. If you are one of those who drive cars till the wheels falls off, don't be afraid to purchase a car from them. Save yourself several thousands of dollars, you won't regret it! They work with people and try to find you the car that works with your budget. I can promise you if you read negative comments about this place it's more likely people who don't pay their bills or are just full-blown crazy! Great people work there, don't be afraid to give them a chance to take good care of ya!
I have been getting my cars here for over 20 years. If a business treats me well and I know I can trust them, I tend to stay put so thank you for being that safe place for me. I will be right here time after time.
I have gotten numerous cars / trucks from this location the payment account rep and the sales rep I always go to is awesome I always feel welcomed and valued here no matter what the situation is. Keep up the great work guys I will continue to go here for all My automotive needs
Very rude poor customer service and super terrible unprofessional staff I highly recommend STAY AWAY FROM THE NEGATIVE ENERGY AND BAD SERVICE.. the lady at the front “Cidney” is an awful excuse for a human being
Great bunch of people. Been dealing with for a long time. very accommodating and easy to work with.. We'll find a nice vehicle . At a great price. They have great finance options available . If you need a good used vehicle at a great price and need financing this is the place to work with check these guys out 5 star rating
I cannot express how kind and caring these people are. I don’t want to go into detail about the long story behind my review. But long story short they are willing to do whatever it takes to help the customer. I’m talking great lengths. If you are a service member or a military family, PLEASE trust these people with your money and time. They have several military people there themselves and they are some of the most incredible humans I’ve ever had the pleasure of meeting and working with. Thank you IA.. because of your service department you’ll have a loyal customer for life. Thank you a million times.
my husband and I went to Innovative on Friday after Thanksgiving. I fell in love with a truck they had on the lot. 2015 Colorado. we talked to Kita in the office. we test drove it and ask her if anyone else was looking at it. She replied No and told my husband she would hold it for us until Monday. on the following Monday he took a deposit to her to hold for him until he got his funds which was only 1 week away. he wanted to surprise me with the truck for Christmas. Vince the sales manager had spoken with my husband on Monday and was aware of the deposit and the hold. on Wednesday of the same week which was yesterday Vince called my husband with a bunch of lies about the truck. was sold Friday. then it was sold Monday. Robbie sold the truck again out under my husband who had already put a down payment on it. and knocked Kita out of her commission.what they did was wrong and unprofessional and sneaky . and all Vince could tell my husband is IM SORRY....yeah he is definitely a sorry excuse for a sales manager.
This place is a joke! They sold my son a car under false pretenses. His motor has went twice since purchasing it(it’s only been 3 years) and they did not accurately report the CarFax to him for this car. Innovative basically took advantage of a 19 yr old kid knowing he was young and just ready to get behind the wheel. My son is paying on a car that is not even worth a damn thing. Please, I beg of you, do NOT WASTE your time or hard earned money on this place unless you’re okay with being ripped off. And that manager, Shakita, is one of the most unprofessional persons I’ve ever come across. They must’ve felt sorry for her when they decided to hire her. Please do not waste your money on these lemons.
I would definitely recommend Innovative Auto Sales to anyone. My experience has been nothing but the best. They care about their customers and that is what matters to me, plus I LOVE MY CAR..... Thanks Innovative Auto Sales
Friday May 18, 2018: Innovative Auto use to be run so much better and professionally. The employees are disgusting and unprofessional. To add to it- Low class associates eating while assisting customers and having personal conversations too while "helping" customers. I advise all to take your vehicle shopping business elsewhere. Not kidding.
So Far, Since moving to Virginia, my oldest daughter bought 2 (two) Vehicles) From Innovative, and I have bought three. I am about to buy my 4th as I have always been more than satisfied with the Service. I would definitely recommend doing business with Innovative Automotive solutions.
Good vehicles, good service, good people.!!!!!!
I bought a 2009 Honda Civic Si a couple months ago from here and have since fell in to hard times. The staff were nice and Tom (Owner) provided a great monthly payment and down payment. They have worked with me and made it possible to keep my head above water and make ny payments. Such a different experience from any other car dealership, they really do care and really do sell quality vehicles no joke. I'll go to them as long as they stay in business regardless. Thanks guys.
This is a great place to buy a car! Tom Wade, the owner, is so kind and he works hard to find the right finance plan for you. The workers are super nice and understanding. I purchased my 2009 Ford Escape LTD from here over 1 year and a half ago and I haven't had any problems!
Back in 2012 I bought a 2009 Honda Fit Sport with 81k miles on it from Innovative. I found them to be courteous, professional, and informative about the cars they sell. I was wary about buying a car with a branded title but I put over 30k miles on that Fit and had zero problems. Wait, I had one. The day after I bought the car I noticed the driver-side rear window wouldn't go down. I took the car back to them expecting to hear "It's your car now, not our problem." However, they just came right out, looked it over, and fixed it on the spot. "This is a small town," they said. "If you want to stay in business you've got to treat people right!" Based on my experience I would definitely do business with them again.
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