What clients say about TOWMAN, LLC in Rustburg (VA)
Zack is such a pleasant and professional guy! He was punctual and efficient and really takes pride in his service! I’ll call and recommend Towman every time I need a lift!
Terrible Service, I came and he was very rude and hostile, he screamed at us and wouldn’t let us leave the yard and kept trying to get inside my vehicle
I always hate calling tow companies. Most of the time they are very hard to get a hold of. But not these guys. Easy to contact, quick arrival, and overall great service. I hope to never need a Tow again however, if I do, I will definitely be calling these guys. Would suggest to anyone.
Don't use this towing company. They will try to blame damage to vehicles on the shop that they deliver to. It doesn't matter if they do the damage or not. Unprofessional and careless towing co. I will never recommend these guys.
They were professional, understanding, and followed through with their promise. I remember when this business first began in Lynchburg. That was years ago, and they are still providing solid service at fair rates. Thank you!!!
They didn't care if I was Hispanic. I contacted them and they kindly attended to me. They offered to take me home after I asked for their services. Honestly, they have very good prices.Comfortable to all the people of Lynchburg and its surroundings, especially to our Hispanic community, if you have problems with your cars, they are always available and take care of you, they respond to you in Fast messenger and the owner is very friendly thanks town Man
Zach was great & professional the whole time!! Super nice! He & his employee were quick & efficient. Definitely recommend them next time you need a tow truck!
Worst possible tow company in Lynchburg. Towman was called by State Police to a fender bender that broke my radiator so I needed it towed. They showed up and it was very professional off of the start, it wasn't until later that I called to pick the car up the same day, that I found all of the hidden fees attached. $750 to tow my car 5 miles to his yard and then 3.8 miles back to my house the same day. Charged 450 for the tow initially which is only about 50-100 dollars more than other companies in Lynchburg. The other added fees included $225 dollars for an extra person to ride along in his truck. At the scene of the accident the "extra person" got out and stood there and did absolutely nothing. An additional $75 was charge to tow it back to my house (which is somewhat reasonable). The only prices listed on their website is a $6 per mile charge to tow. When asked where the $75 tow charge back to my house came from, he said he didn't even know they had a website. He said that he could have charged me a $75 and $50 clean up charge if he wanted to, even though he had to clean up nothing, there were a few pieces of plastic that I picked up. He claimed that he could have charged over $1300 if he wanted to. After he dropped my car off at my house I asked him about the extra fees and he got upset and drove off and sped out of my drive way. This place is an absolute scam. When the state police asks you who do you want to tow you, say Beeline or any other tow company.
We were in a very serious car crash (no one hurt) and Zach of Tow Man came to our rescue. He took us under his wing and helped in more ways than towing our car. We will remember Zach’s kindness and professionalism long after the trauma of the crash is forgotten.
They towed my box truck that broke down on the side of the highway. They removed my driveshaft and towed it within a hour of calling. I was pleased with their price also.
Fellow was very rude and demanded payment from my technicians instantly I told them we would call in and pay them via credit card when we got a chance shortly- they said no they get paid on the spot or they are towing the technicians service vehicle . Very unprofessional and inappropriate. We will never use your service again .
I called at 9AM to get a Car towed about 6 miles. It was not an emergency. He was on his third tow of the day And had it to my house in less than an hour. Was a reasonable price and had a cash option for a little cheaper. I suggested the driver, Zach, Who is the owner son leave the car at the top of the driveway, but he said he could take care of backing it where I needed it. Zach was brilliant on backing the car down my curvy driveway! He was very friendly and professional. I Would call again!
Very unprofessional and his employees rutted out my yard while picking up a vehicle that was from a wreck. The wreck had nothing to do with myself and when I called to inform Towman he just laughed and never bothered to fix it. Cost $100 and two days time to fix so my driveway would drain properly again.
Driver Anna hooked it and booked it quickly and efficiently.
I mean couldn't have asked for it to be any better on where it was dropped.
Punctual, precise, and good customer service from both office & driver.
Needed some questions answered and he was polite about it. Was honest about his prices. He also gave me some great advice for if and when I need a tow service. He will be who I ask for!
I felt it was rather ODD that rate is one thing for regular towe and $262 if State Police is involved. Not State Police called for towe just automatically PRICE GOUGING.
Towman is always fast, professional, convenient, and friendly. They are conscientious and respond quickly when you are stranded out on the road. The drivers are very polite and helpful. I have referred them multiple times, due to my positive experiences. I will continue to recommend them, and use them in the future, should I have the need. They are the best in Lynchburg! Highly recommend!!
Excellent customer service and response time! Towman and his team are professional and courteous. They even went above and beyond for my family and I. I recommend them to anyone I see and use them for all of my towing needs!
Best advice - If you can get any other towing company, please do. My daughters car was towed by this sketchy crew. Kept being told varying prices for the towing fee, each one higher than the one before. Whoever was on the phone seemed to get a thrill out of gouging us or stealing the car. The 'lot" was horrific. Nasty, debris filled,, muddy, downright dangerous. The owner was one of the worst people we"ve ever had to have contact with. Call Beeline, Lacks, any other towing company, just not Tow Man. NO MAN.
My son's bill actually came to $1,830. He was towed under 10 miles. The policeman at the scene called a tow truck for him. We asked TOWMAN to tow it to a specific shop and were told they HAD to tow it back to their place because the police called them. Then, they said if we paid the bill up front, they would tow it elsewhere, but they didn't know what the charge was. I would have to call someone at their business to find out how much the bill was. Since the accident was not my son's fault, we decided to go ahead and let him tow it to their place so we could "pay later". What an awful first experience my son had with a tow company and accident! I'm just thankful no one was injured.
Absolute scam. I was charged $1410 to have my car towed. The owner told me that if there hadn't been any clean-up involved, it would have costed $125, but since there was some fluid that had spilled out of my car, it apparently costed another $1285. Nevermind the fact that the Timberlake Fire Department had already cleaned up everything on the road and told them that they didn't need to clean anything up. They also said that they used 8 bags of speed-dry even though my mother and I watched them use only two AFTER being told by the state trooper that the Timberlake Fire Department already took care of it. "Slick" (the name of the towtruck driver) was a complete jerk to me on the scene of the accident. They will steal every penny that they can. DO NOT TRUST THESE GUYS. Other people have also reported them stealing stuff out of their car. If the state police asks you if you want them to call a towtruck for you, refuse...because they may call these guys. I have never dealt with such disgusting business owners. They will take advantage of you. I also have a different friend who was charged 1250 to be towed under 5 miles when he blew his transmission...AKA ZERO cleanup. I am hoping that he will write a review to share his terrible experience
Company is Contracted by GEICO roadside assistance to tow cars. e My car broke down in Richmond, VA I was responsible for over mileage rate after 50 Miles to tow car home total of 65 miles @ $5.00 a mile. Total cost $325.00 after GEICO payment. Charged my card the money and didn't get my car. OWER Refused to refund money back to card. Had to get another tow company to get car and pay them them too. Company is dishonest. GEICO filed a complaint against them. Filed dispute claim with bank. State police suggested filing lawsuit against company for fraud.
Unprofessional towed my car damaged the bumper and I am missing my CD case and my phone charger. This is the worst company to deal with. If you want good service Towgirlz Towing is Fast and reliable nice and understanding!
I called late on a Sunday night and the guy on dispatch was so sweet, funny, and quick to get my information and tell me what I needed to do. He quoted me 45 mins which I expected. What I didn't expect was for them to show up in 10mins!! They had me in my car in less than 5mins. Very quick, knowledgeable, and great staff!!!!!!!!
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