Koons Arlington Toyota in
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Address:4045 Cherry Hill Rd, Arlington, VA, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Toyota dealer
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Website:
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Zip Code:22207
Working Time and Location
What clients say about Koons Arlington Toyota in Arlington (VA)
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My experience with Koons Toyota Arlington was exceptional from start to finish. My sales representative, Steven, demonstrated outstanding professionalism, product knowledge, and integrity throughout the entire process. He took the time to thoroughly answer all of my questions and provided clear, honest guidance that helped me select the ideal vehicle and features to meet my needs. While I was on the waitlist for my vehicle, Steven maintained consistent communication, offering timely and accurate updates that reflected his dedication to customer service. His attention to detail and commitment to ensuring a positive experience set him apart from others in the industry. Because of Steven’s exemplary service, I would not consider working with any other Toyota dealership in the area. I highly recommend him to anyone seeking a seamless and trustworthy car-buying experience.
Oct 23, 2025 -
I had an appointment for an oil change at Koons Toyota of Arlington. Even though I have been paying monthly for my extended service plan, their system showed no record of my payment. Instead of explaining or helping politely, the service advisor was dismissive and spoke to me as if I was a fault. He kept me waiting for a long time without any communication or apology. Later, the manager reviewed my account and confirmed that the issue was on their end. My car's VIN number had been entered incorrectly in their system. He apologized. However, my main concern is the unprofessional and disrespectful treatment I received. Mistakes can happen but customers deserve to be treated with respect and clear communication.
Oct 23, 2025 -
Vlad was one of the best salesman I’ve met. He was always hospitable and respectful towards us and showed real empathy when we went to purchase our 2026 Corolla. He was understanding of our situation and went the extra mile to advocate for us, talking to his boss as well as the general manager who he had to call. He really went above and beyond for us to a level I haven’t seen from other people in car sales. Beyond satisfied.
Oct 21, 2025 -
I had an amazing experience working with Vlad From start to finish, he was professional, friendly, and truly cared about helping me find the right car. He took the time to answer all my questions, explained every detail clearly, and never made me feel pressured. The entire process was smooth, transparent, and enjoyable — something you don’t always get when buying a car! I’m thrilled with my new vehicle and grateful for the outstanding service. Highly recommend Vlad to anyone looking for a great car-buying experience!
Oct 21, 2025 -
Vlad has been a great salesman and has worked with my cousin greatly in securing the best deal for our interests. My cousin had recently gotten into a car crash and was lookingg forward to buying a hybrid 2026 Corolla. Vlad was very understanding of my cousins mental and financial situation and considered it in negotiating the price of the car. He’s a great guy that clearly values morals over profits. If you are ever considering buying a car from koons cherry hill, please speak with Vlad and I am sure he will secure you a deal that is within your best interest.
Oct 21, 2025 -
I had the best customer service experience with Valerii and his team who were all very friendly and knowledgeable. I would recommend Koons of Arlington to anyone who is looking to buy a Toyota brand vehicle ask for Valerii, he’s the best!
Oct 16, 2025 -
Juan is an excellent specialist. We bought a new 2025 RAV4 hybrid XLE on Oct. 11 from Koons Toyota in Arlington. Juan helped us a lot for making this deal. He explained all the features about this new car. He offered us a very good trade-in price for our old RAV4 hybrid.
Oct 14, 2025 -
I purchased my car from Koons Toyota Arlington and initially had a good experience - the customer service during the purchase was pleasant and professional. However, when I later discovered an issue with the car and reached out to the team for assistance, I was disappointed by the lack of response. Despite following up, no one got back to me, which has been very frustrating. I had expected better post-purchase support, especially after such a positive sales experience. I hope the dealership can improve communication and responsiveness for future customers.
Oct 14, 2025 -
I had the greatest experience working with Vladyslav, typically with dealerships your going to have a headache through the start to the end of the process. But this wasn’t the case with Vladyslav, I inquired about a vehicle around a month or so ago and told him exactly what I needed, he didn’t try to push me in a direction I didn’t want to go, he told me exactly what they had under my requirements, he was honest, and told me all the things I needed to know. Mind you, I live all the way in Maryland and I have multiple car dealerships down the street from me, but I’d cried to go with this one. I ended up extremely happy with the car I got and I wouldn’t go anywhere else. If you have the option work with Vladyslav, you’ll be happy!
Oct 14, 2025 -
I had a wonderful car-buying experience at Koons Toyota Arlington, thanks to Saeed! He was extremely professional, knowledgeable, and patient throughout the process. Saeed took the time to understand my needs, clearly explained all options, and ensured I got the best deal possible. The entire process was smooth, transparent, and stress-free. I really appreciate his honesty, responsiveness, and friendly approach — he truly went above and beyond! I highly recommend asking for Saeed if you’re planning to buy a car here.
Oct 09, 2025 -
Steven was very transparent and easy to work with. He even went and got the color truck I wanted from a different dealership. Overall I am pleased with the service at koons in Arlington.
Oct 08, 2025 -
Dealership reps did everything to accommodate our particular needs. Easy to work with. Demonstrated much patience with our many questions. Great team work - one for all and all for one. We love the car. Thanks for all your help!
Oct 04, 2025 -
I cannot say enough about this team at Arlington Toyota!!! An absolute pleasure to work with all of them, Steven O’Brien, Jeffrey Wells, and Shereen in finance. I’ve never had a car buying experience that was so enjoyable and went so smoothly, the car I wanted was nowhere in sight, but Jeffery Wells somehow made it appear! You MUST consider them when hunting for your next car!
Oct 03, 2025 -
Saeed was an excellent salesman. He went above and beyond with finding exactly what I was looking for and deserves all the credit. I am so happy with my new truck and the process was quick and easy. Kudos to Saeed and the Koons Arlington team!
Sep 24, 2025 -
I want to thank Manny for assisting me in purchasing a vehicle. His patience and overall demeanor was refreshing. I was a bit frustrated prior to entering the Koons Arlington Toyota Used Cars. Manny’s professionalism and welcoming attitude really put me at ease. I want to thank Alex for working with me for hours. When it seemed like there was no hope. He worked out a deal that I was vet happy with. My children are very happy. I want to thank Alex for his exceptional service. It was very late and Alex worked with me and helped me find a good bank that had a good deal. He made sure I had some good options.Thanks Alex and Manny. They are the best. Definitely recommend working with them for your vehicle needs. If you need to sell, trade or buy, that’s definitely a car dealership worth your time, you won’t be disappointed.
Sep 24, 2025 -
I am disappointed. So this is what happened on me. I was there for the first time. I dropped my RAV4 for Multipoint Inspection and basic service. To be fair I went there from MD because their price is favorable compared to the once in close to me. Shortly after i got a recommendation from the "Mechanic" as to what services my car needed with the severity level, which I differ many of them. But none of them suggest I needed an Engine maintenance. Guess what when I crank my engine and open the AC. The message pops up saying 'Engine Maintenance required" (NOT AN ENGINE LIGHT ) so the guy in the reception was like "did you told us about the message when you drop the car". I wondered the point of a multipoint inspection if I am the one who needed to tell them what is right in front of the Cruse control. it even makes me wonder if they didn't help me out about the thing right in front of my aye did they really change the oil filter or gasket for that matter. He even suggested the newer versions of Toyota has no Engine light but a message pop up on the cruse control. I respectfully asked whether they can help me now, at this point while i was there he start taking on the phone to another person about another issue and nodes me and said they could not help me today and asked me to drop it tomorrow. Dude I need the car, if you are not helping me today, why would i come back to you tomorrow. So i went to another car shop. It does not even take 30 minute. It is not an engine light, since my car is closing in 90,000 miles it was a system reset. I am disappointed.
Sep 23, 2025 -
I recently purchased a vehicle from Koons and overall experience was very positive. The process was smooth and the staff very professional. Special recognition to Carlos Juan who went above and beyond to make my experience exceptional!
Sep 19, 2025 -
Purchased a new 4Runner completely online and had a very good experience with the sales person, Valerii. Very responsive and detailed. Great job by the entire Koons Arlington Toyota team. Highly recommend.
Sep 16, 2025 -
Pretty good customer service. Good cars for great prices. I had bought a good used car that ended up having some brake issues. I reached out and told them and then I was able to bring it in for repairs. Free of charge. They can be busy so it took a few days to schedule a time to bring it in. But it worked out in the end.
Sep 13, 2025 -
I have been a regular customer at Koons Arlington Toyota for oil changes and never had issues in the past. However, over the past few months, I requested a paid service to have my rear seats cleaned, and each time they postponed it, promising “next time,” but never delivering. Most recently, I scheduled an appointment and left my car at the dealership at 9 AM. Later, I was informed that I had to wait for approval—something I should have been told before arriving. I waited all day and picked up my car at 5 PM, and the service was not performed at all. This experience reflects extremely poor communication, lack of professionalism, and a complete disregard for a customer’s time and money. I hope management addresses these issues.
Sep 09, 2025 -
Recently bought a used RAV4 Hybrid from the Koons Arlington Toyota and couldn’t be happier! Paul, our sales rep, was friendly, knowledgeable, and made the process smooth from start to finish. Big thanks to Mr. Chavan, from the finance dept., for handling the paperwork efficiently and being patient with all our questions. Great team, great experience! Highly recommend purchasing a used vehicle from this dealership.
Sep 04, 2025 -
I had the greatest experience purchasing a car at this dealership location. They are very professional and quick with getting you into a vehicle.
Aug 29, 2025 -
I recently had a wonderful experience at Koons Arlington Toyota. Before I even visited the dealership, Tim helped me narrow down the right candidate car. He was patient, really listened to what I needed, and went the extra mile to make sure the options fit my requirements. That gave me a lot of confidence going in. Once at the dealership, both Tim and Dan helped make the process smoother and easier to manage. They were friendly, knowledgeable, and easy to work with — something I really appreciated. The business managers were also excellent, making the paperwork clear and straightforward while keeping everything efficient. From start to finish, I felt the team was genuinely helpful in getting things done the right way and making sure I had a positive experience. I drove away very happy with my purchase and would gladly recommend Koons Arlington Toyota to friends and family.
Aug 19, 2025 -
I’ve been to this Toyota location many times for oil changes. Wait times can be long but after my experience today I will no longer be using this business. I came in at 7:30am for an appointment for an airbag recall which I scheduled nearly a week prior. I called the day prior to my appointment to ask about time the car would be in service and if a loaner was needed, at no point did they say the recall repairs couldn’t be completed. When I went in to check in the service member told me that they didn’t have the sensors to repair my car. He very vaguely said they “might” be in next week. I asked if he would call another dealership to get me in since I had taken off of work and explained their lack of communication of “running out of the parts yesterday.” He told me that I would have to figure it out myself and there was nothing he could do for me with a condescending smile. Luckily, I did call around and was able to find a different Toyota dealership that could get me in and make a very vital repair to my passenger airbag. This dealership has lost my business and I made sure to email Toyota directly so that some changes could be made in customer service and management of active recall that affect the safety of customers vehicles. I won’t be back and you should avoid this business as well.
Aug 06, 2025 -
⭐⭐⭐⭐⭐ Exceptional Teamwork and Service at Koons Toyota Arlington – Valerii Burchynskyi & Alex Belhadi I recently had the pleasure of working with Valerii Burchynskyi, Product Specialist, and Alex Belhadi, Pre-Owned Finance Director, at Koons Toyota in Arlington—and I can confidently say they made the entire car-buying experience outstanding. Valerii was incredibly attentive and knowledgeable. He took the time to walk me through the vehicle options, answered all my questions with patience, and never once made me feel rushed or pressured. His professionalism and genuine care for customer satisfaction were evident from the start. He made sure I felt confident and informed every step of the way. Alex Belhadi was equally impressive on the finance side. He handled everything with transparency and efficiency, clearly explaining the terms and working hard to secure the best possible deal for me. His calm demeanor and expertise made what is often the most stressful part of the process feel smooth and manageable. Together, Valerii and Alex provided a seamless and respectful experience that exceeded my expectations. If you’re in the market for a vehicle—especially a pre-owned one—I highly recommend reaching out to this exceptional team at Koons Toyota Arlington. Their professionalism, integrity, and customer-first approach truly set them apart. Thank you both for your outstanding service!
Jul 26, 2025 -
I recently purchased a Camry 2025 and worked with Valerri during the process. He made the entire experience seamless and stress-free! Valerri was professional, knowledgeable, and incredibly efficient. He had everything ready for me, and I was in and out faster than i expected. It's clear he values his customers time and ensures they get exactly what they need. Highly recommend working with Valerri if you're in the market for a new vehicle
Jun 01, 2025 -
Valerii and Gian from Koons Toyota dealership in Arlington were phenomenal & provided the best buying car experience. I traded my car in for the car of my dreams. Thanks to both of them. I’m beyond happy with the best deal that I have ever received along with the best service ever! Valerii asked all the right questions and took the time to find out what I was looking for in a car. He showed me multiple options, was thoughtful and allowed me to feel comfortable with the purchase. I was able to drive the car around for a period of time and really made sure it was the car I wanted before locking me into a major purchase. Valerii and Gian were quick with the paperwork and put me at ease throughout the process. They made sure I was comfortable and happy with my purchase. They didn’t pressure me into buying a car like most dealerships. They both are phenomenal. Highly recommend Valerii for your next car purchase. Look no further this is the best place to purchase a vehicle especially the car you really want! Thank you for selling me my Dream Car I’m forever blessed with the purchase of my new car!
May 11, 2025 -
Seamless experience from beginning to end. I put in a deposit for a request of a Rav4 Hybrid Woodlands edition in a pretty rare color and Ray was able to get my dream car in a short amount of time - exact color and specs. From the moment I walked through the doors, communication was direct, and the whole team was welcoming and kind. This was my first time buying a car in a dealer (walked in there alone - 25F). Normally one would feel a bit intimidated but I felt that I was in great care. No gimmicks and pressure from the team (Shoutout to Ray, Gian, Shereen, Steven). Trust that they will get you your dream vehicle at a fair price!
Mar 31, 2025 -
I had an extremely disappointing experience with Koons Arlington Toyota. I purchased a used car from them, and within just 25 days, the engine completely blew. What followed was an absolute nightmare. After reporting the issue, the dealership took 15 days to even address the situation, with zero communication in between. I had to constantly follow up, only to be met with hostility from their staff when they finally did respond. Instead of taking responsibility for selling me a faulty vehicle, they had the audacity to demand I pay for the repairs myself. This dealership clearly has no regard for customer service or accountability. I trusted them to sell me a reliable car, and they failed miserably. Save yourself the trouble—avoid this place at all costs.
Nov 16, 2024 -
I bought Toyota Camry 2024 yesterday from Koons Arlington Toyota . It’s my first new car in USA and it was a great experience in Koons Arlington Toyota office. Manager, finance officer was good. Specially Mr Valerii , sales associate of Koons Arlington Toyota was a nice person. He helped me to select a nice car. I really liked his great service.
Mar 23, 2024
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