They performed all of the work expected in short time. They’ve been busy, and I appreciated the fact that they had completed the work fast. They also price matched a competitor.
Maybe I would give more starts if they would actually installed my tires on my rims. Interesting business policy not installing “customer’s equipment”, so it seems they install tires only sold in store with 25% markup…
Pros: I greatly appreciate how this location can accommodate walk-ins for many different car services, and obviously anything related to tires. I also appreciate that they do a price match for tire prices you find elsewhere. They are fairly quick and get the job done.
Cons: They don’t care about customers and will try to upsell you. If you buy a set of tires there, there is zero incentive to go back for patching or other services. I know some tire chains will give lifetime free patching and other add-ons to keep you returning. Mr. tire does not. In fact, they sneak additional charges onto a tire patch to make it a completely overpriced service ($60). And then they try to upsell new tires, even if your existing tires still have a lot of life left in them and just passed the state inspection. Don’t try to tell me I need to buy new tires when I obviously don’t. And stop adding the TPMS kit as a $20 charge every single time you look at a tire. It is not needed and yet another upsell attempt. Just be good people and fix someone’s tire for free or super cheap if they had just bought it from you a few months prior and ran over a nail or screw. $60 is ridiculous and shows that you don’t care about people who buy tires from you. Next time I need new tire tires, I will likely shop around to see who has better ongoing service for loyal customers.
The snow storm just stopped a night before. My wheel weights must have fell off while being stuck in snow the days before..on my fist day back to the office I went over 60mph and my car was shaking.. on way home in the evening I just happend to drive by around 6:30 and they were open. I called and they hit me right in for a wheel balance and all was good! Fast & efficient! Garret was great to work with both on the phone and in person! Recommend them if you’re in the Arlington area!
Got a terribly flat tire on my way to work. Tom and his team assured me they could help. They were kind and polite all the way from phone call to driving off with a repaired tire.
I’ll start off by saying I’m a woman. I’ve twice been to this location of Mr. Tire on Rt 29 in Arlington, Va. On both occasions I thought I had a relatively simple issue. That ended up being correct. No upselling. No condescending attitude. Just honest knowledgeable people fixing your car.
We brought our car to Mr. Tire because our usual mechanic was closed for the long holiday weekend. The tire pressure light came on unexpectedly and remained on even though we had checked the air pressure in all tires, confirmed that they were within recommended limits, reset the light, and checked the tires for leaks. We were concerned that we had missed something so brought it to the Mr. Tire store on Langston. We left the car there and returned home and, a few minutes later, I received a call informing me that the tires were ok (not leaking or damaged) -- which was good news. At the same time, however, the representative recommended additional work which would cost $1,700 (not including taxes).
My husband declined the work and picked up the car. Among the recommended work was the replacement of all 4 tires, which had recently passed inspection and whose condition we re-verified as well within recommended tread depth limits.
Mr. Tire had also recommended flushing of the power steering fluid, a tune-up, and work on the fuel system, among other miscellaneous items. This all appeared to be based on Mr. Tire's "Courtesy Inspection -- Scheduled Maintenance Review" -- which apparently was simply a digital search of recommended maintenance for an automobile of this age and mileage. At no time did Mr. Tire inquire about the car's maintenance history (we follow Toyota's recommended maintenance very carefully) or any evaluation of the car itself. It seemed, to us, to be a pure "upsell" attempt.
If I can be plain for a moment, Mr. Tire would be well-served not to spend so much time following corporate seminar recommendations for enhancing its profitability. If it wants repeat customers, it should treat them as though they are (as we often are) neighbors, and deserving of honesty and fair treatment. There must be room for some little bit of "integrity" somewhere in Mr. Tire's corporate ethos.
I have been a customer for over a decade at this location servicing a number of cars. While I have been generally happy with previous repairs and service, I recently noticed that the customer service and attentiveness now has a flat. I had a front driver side tire replaced 2 weeks ago because of a small side wall bubble. Tire and alignment was $500+ dollars. Three days ago, developed a small hole in the front passenger side tire, requiring another new tire. While this was unfortunately luck, I was disappointed that I was charged for another alignment two weeks after the last. I was also disappointed about the surreptitious road hazard charge of $50+ dollars per tire that is ALWAYS on the bill but never brought to the attention of the customer. Not sure I will be going back any longer
We've had excellent experiences with this Mr. Tire location over many years. They are very knowledgeable and very honest. They take good care of our vehicles and at the same time are proactive in trying to save us money and unnecessary repairs. We trust them -- how often do you say that about a car service place?? We highly recommend and will keep returning.
There were quite a few things when I first made my appointment for 10 AM and went to the shop. They did not have my appointment. The same person that took the appointment said that I was able to use a coupon for the oil change at tire rotation, however when I went there, the gentleman at the counter, said I was unable to use conventional oil, even though I told gentleman who made the appointment a year make, and model of my car. The gentleman at the counter said my car could only take synthetic oil which was over double the price. After reviewing all the charges on the receipt, there is a $25 shop fee in which I asked the cashier what that was and he said all shops charge this. Again, I asked what this was for. And he said I really don’t know it just a fee… Last night at least the next day when I got up to go to work, my back rear tires For 5 pounds lower entire pressure and my low tire pressure warning light came on. I reached out to customer service and they said they couldn’t do anything about it unless I had pictures of all of it. Unfortunately, my experience there and communication along with the low tire pressure after they balanced and realign them was off was a bad experience. Worst off customer service didn’t help one bit.
Did not have a good experience at this Mr. Tire location. Had an appointment for a routine oil change and tire rotation. Got there and was told I needed to wait at least an 90 minutes. I have work obligations and was told to come back at another time. I made another appointment. Another hour and a half. In addition, I had a Mr. Tire coupon for a full synthetic oil change. Yet the sticker on my car indicated I received at best a blend, not full synthetic. Called the store manager, evasive response. Sloppy job on their part, wheels have a grinding sound on the highway where there was non before. In the past, I have had good customer service experience with Mr. Tire. Not so this time, be very careful with this Mr. Tire location.
Didn’t have the best experience here. Came in on a Sunday due to my normal automotive/tire spot being closed. My tire monitor was reading low and I spotted a screw. They said it couldn’t be fixed and quoted me $280 for a comparable tire. I was told my tire wasn’t in stock. Declined and had them put on the spare. Visited my normal shop on Monday and was told I didn’t need a new tire. The tire could be fixed. Highly recommend One Stop Automotive and Tires in Arlington. Take your business their way.
My tires were getting old and I saw a slash on one. I had a long drive to do on Sunday. Mr. Tire was open and I got new tires, balance and alignment in under 90 minutes. Thanks, Mr. Tire. And the price was fair too.
All staff , Especially Eric, were extremely helpful. I had a new tire mounted and a tire alignment. I will certainly use the services again when I need them.
Had a great experience with Garrett and the team. A different Mr Tire franchise botched an alignment job (crooked steering wheel) and refused to fix it in time for a roadtrip. These guys got me in with 15 minutes notice and fixed it in an hour! Highly recommended. PS - avoid the Falls Church location, use this one instead. Night and day difference.
Huge thanks to the team at Mr. Tire for fitting me in last minute on a Friday before a holiday weekend. They were efficient, honest, and thorough, and made the whole process stress-free. I left feeling confident in their work and really grateful for their help.
Made an appointment for an alignment and brought the car in at scheduled time. Garrett had my car back to me in an hour. It was fast, efficient and much more reasonably priced than the dealer. I am a repeat customer at the Arlington Lamgston Blvd location.
This is my new go to for vehicle services. My visit/experience was excellent at this location. The service was quick, professional, and very courteous. I highly recommend this location! It has the look and smell of a business that has been there for a long time, which to me, says they have been doing well and reminds me of going with my dad to the shop when I was a kid. They even took me in early and didn’t try to upsell me services, simply put a few notes for the future. Thank you for the peace of mind and I will drive the 25 miles to go there now that I have moved.
This location has serviced my Ford Explorer for several years. Had a full break service performed in February so when a low brake fluid alarm lit up in August I took it in. Once the issue was diagnosed on my right rear, the team informed me that the work would be performed under their warranty (I didn't even have to ask) and while they had it lifted they performed some preventative work on the left rear as well. Really appreciate the extra effort and the hassle free experience.
I purchased 2 front tires and installment from website and picked up a time for appointment. When I arrive there they said they dont have the tire so I need to pay for the full price and installment fee to order it. Tires arrived next day and they installed it in an hour. When I drove the car front end was jumping around like a basketball. So I checked the tire pressure with 2 different device and car’s own system they put 47PSI pressure to tires. Inside of the door placard says 30-33PSI. Looks like they dont care about tire pressure.
I cannot recommend this chain or particular store in good faith. They make their money off commission and overprice parts. Unfortunately, I couldnt get any work done at a mom and pop shop as they were fully booked. I was supposed to have my rear schocks replaced so I could drive safely home to New York. However, during my drive I noticed the same issues I was having before the work was done. 10 days later I take it in to my local guy thinking it was the rear tires. Turns out, the new shocks were completely blown out due to the mechanic’s failure to also replace the old and corroded rear mounts. When I called Mr. Tire, the mechanic was confused as to how that would have caused the issues I was having. Really? I needed a completely new set and they blew out in less than 10 days . Additionally, my local mechanic found that the Mr. Tire folks broke one of the original bolts on the driver’s side rear shock. They did a shady job of fitting a bigger bolt to cover their tracks. Now the structural integrity of that shock is compromised. This was confirmed at the Monro I brought it to so I could get the shocks replaced under warranty. It’s a shame that I have to give this place even one star.
This location does not consistently honor service appointments. I scheduled a simple tire repair a few days in advance and received a text before the appointment asking me to rate the service, suggesting it may have been entered incorrectly. I called to confirm, and they couldn’t find me on the schedule, so I rebooked. I was told the repair would take 30-45 minutes with an appointment. However, when I arrived on time (minute or two early, actually), I was informed they were too busy and that the car tire repair would be handled in a few hours. No apology, no advance notice, and no acknowledgment that my appointment held any weight. If this business chooses to offer appointments, they should honor them. Otherwise, they should be transparent and operate on a walk-in-only basis. As it stands, the process is unreliable and frustrating.
Ryan Thompson (did I spell that right?) provided excellent customer service! I hit a rock & busted my tire—no up-sell, no “you need all 4 new”, no hassle—just straight forward, kind, friendly service. Listened to what I wanted, ordered the exact tire, installed it and called me as soon as ready. I’ve lived nearby for 20+ years and had been avoiding Mr. Tire due to bad experience years ago, but it has really turned around. Thank you!!
I had a terrible experience at this location of Mr. Tire . If I could give a negative stars, I would. I scheduled an appointment on Friday, and brought my car in on Sunday. I got in, they had no record of my appointment, but agreed to take the car for a scheduled rotation and balance. I called multiple times to get an update on the car, and heard nothing. It took them almost 5 hours to get the work done.
When I went to pick up the car, I asked the person at the front desk and the technician a few questions regarding the brakes and tires, but they had no interest in helping any further, and were extremely rude and dismissive.
I will never bring my car back to this location, and will tell friends and family to avoid it at all costs. I had a great experience with Mr. Tire in Fairfax (Fairfax Circle), And will give them my business in the future.
In addition to the extremely poor service, The shop itself is in complete disrepair both in the waiting room area and the service bays. (See photos).
Jul 24, 2024
Nearest Junkyards to Mr. Tire Auto Service Centers
3800 S Four Mile Run Dr Suit F, Arlington, VA
3900 S Four Mile Run Dr, Arlington, VA
Website
