Great customer service I went to this location on 1/28/26@6pm I was in desperate need of two tires everywhere else I call stated it was to late the close in a hour but they told me to come right in. He help me find tire in my price range and had me out within a hour . I appreciate them staying a little longer to help me in my time of need. I will be returning to this location.
The center went over and above to help me with my tires and lug nuts which had rusted in place. I had to come twice because they didn't have the right equipment but I can completely understand that. I however did not appreciate the front desk person asking me to buy pizza for the team because they worked hard. In my mind I paid for the service, and this distracted from the overall positive experience that I had from the center.
I had very satisfying conversations with the people at the Center. I appreciated and accepted the thoughtful recommendations and the fact that nobody made any hard sale pitches.
The installations of the four tires was efficient and I have been very pleased with the smooth and quite ride I now experience.
I knew in advance that my car had indirect tire pressure monitoring. This means there are no sensors attached to the tire valves. So i was very pleased that nobody tried to sell me expensive parts that had no function on my car; that gained my trust with the staff at this Center.
The shop was disorganized and poorly managed. I called to make a same-day appointment and clearly explained the service I needed, which was confirmed. A second employee later called to say the shop does not perform state inspections—something I never requested. I restated my needs, and the appointment was confirmed again. At drop-off, I explained the service for a third time to the same employee, Cortez. Hours later, Cortez called to say the shop does not offer the requested service.
Store associates should probably understand customer requests before confirming appointments, this was a waste of a day. This location clearly requires improvement.
Had a nail in my tire and since I live down the St. I was able to get the car there. They were able to plug the hole and get me out in about 1 hr. Staff was very friendly and helpful! Would recommend this location for work.
No stars! Dishonest front desk ( Cortez). They don’t go over pricing and claim tire is not able to be patched. Simple chatGPT search clearly states otherwise. Also would not give me an estimate of putting my spare tire on when I realized this place is a scam. Multiple people came before me and they were charged outrageous pricing for their tires. Non were given estimates.
Grateful for such a positive experience this evening! Kyle and Cortez were not only very helpful but incredibly kind. We also enjoyed good conversations while my car was getting worked on.
I think one of the most important things is feeling like you can trust the recommendations provided you about your automobile. They were honest from the start and I will definitely continue working with them.
New management there is unprofessional. Dropped off my car at 10am on a Saturday, never called to tell me the status of my vehicle or work needing to be done and kept my vehicle overnight. Would not return my call back in the morning so had to go into the shop for an explanation where he was unapologetic and told me since I was “not in a hurry” he didn’t need to work on my car.
I have been going to this place for quite sometime now. The service is always exceptional. Mr. Cortez helped me with my auto repair throughout. He kept me informed, was transparent about everything and delivered the excellent service. I highly recommend this place.
Rolando was personable and not predatory in his approach to car services needed or recommended. As a single woman this is much appreciated. Ruben did a great job with my car and it rides well. Any future repairs that I need I will be returning due to the service, kindness and integrity I received from management and the service tech.
My oil change has gone from $150 to $185 going here. $15.91 for a “shop supply fee”, a $4 “top off fluid fee”, and they charged $4.99 in labor to put on the $5 oil filter! $9.99 for filter + labor? They STILL managed to charge another $2.90 for “recycle oil fee”. So what’s the shop supply fee for? And worst of all, Cortez the manager reviewed none of this with me. By my count that’s $33 in phantom fees I paid there. That place is a ripoff. Go next door to Jiffy Lube!
Fast, professional, and helpful; the guy in front desk, he showed me all options to make the right decision. They don't waste time. Definitely, will visit here for related issues.
I had a really good experience with Cortez (i hope i memorized his name correctly). He had a warm personality, matched my sense of humor (LOL) and helped me find an excellent solution to the issue i had with one of my tires. I will continue keep coming back to that Mr. Tire location. I think today was my third time in the last 2-3 years
Everyone was so nice and very professional! My car was towed here with a flat tire and they couldn’t have been nicer. Communication was great and prices were reasonable.
Staff is nice and respectful. I was out in 1 hour 20 mins. I was told 40-50 mins waiting time but it's fine. They patched my tire. I also overheard how accommodating the staff when there was a senior lady seeking clarification on the breakdown and explanation of her car's bill.
Today Rolando specifically went out of his way to assist me. I have been here 3 separate times for various tire related issues, and service has been good. Would recommend.
This was my first time going to Mr. tire on recommendation and my experience was great. Jason at the front was very helpful with explaining to me what I was paying for and what all I needed done and why. When I scheduled my appointment online, I selected a specific tire, but it ended up being discontinued. The manager roland was very helpful and ordered me replacement tires that were similar to the ones I had picked out and also made sure that I was still able to have the discount that i had with the original tires. Definitely will come back.
Mr. Tire replaced my vehicle's 4 tires at a reasonable price and great timing. The customer service was superb from the first phone call with Rolando to the day of service. Many thanks to their service team, especially Rolando!
Very Disappointed. I used to go to Mr. Tire and they were somewhat honest. My recent experience: I spent $135 for a diagnostic because my car wouldn't start, and jumping it didn't work, even though the lights all came on when turning the ignition. So I thought it was something serious (alternator, etc.). Managed to get it started and drove it to this Mr. Tire, and the results of this expensive diagnostic? I needed a new battery. How much were they going to charge for this very simple replacement (I have a Honda, which is the easiest battery replacement)? $435! $250 for the battery and nearly $ 200 for the labor. He started to tell me about all the diagnostic tests and things he. had done, and I had no idea what he was saying —it seemed he tried to intentionally confuse me by throwing out a lot of jargon. I told them I would call them back. I found out that AutoZone will just do it for free if you buy a battery. I told them that other places had quoted me about $200, and the man panicked, immediately lowering the price to $250. When I told him no and came to pick up the car he blamed the shop for setting the prices so high. It's a real shame. I used to go to Mr. Tire and they were fairly honest. I understand the desire to upsell me on future maintenance--they always do that--but to just quote me that price after a simple yet expensive diagnostic (and then try to confuse me with incoherent technical jargon) is absurd. Just take your car to AutoZone if you need a battery replacement. Never going back here.
I’m very disappointed in the service at this location. From the moment I walked in, the lady at the front desk was rude and unwelcoming. I barely stepped through the door before she said, “I’m busy right now, I can’t help you.” No hello, no offer to check availability—just attitude.
Meanwhile, the garage was practically empty, and one of the workers was literally laid back in a chair doing nothing (see photos). They claimed to be fully booked, but it didn’t look like any real work was happening.
Unprofessional, unpleasant, and completely disrespectful. I won’t be coming back, and I don’t recommend this place to anyone.
This used to be my go to place for car maintenance, but not anymore. It was the customer service that kept bringing me back and clearly that is no longer a priority. Today when I went in to get my car serviced no one greeted me, or even acknowledged my existence. One employee had their food out on the counter and the other couldn't be bothered to look up from their phone. That is until someone they knew came in, then everyone was ready to chat - just not with the customer. So, since you don't appear to need my business I'm happy to take it somewhere that does.
I recommend to everyone not to go to this Mr. Tire branch at all, because they are very unprofessional. I went to this branch today (July 27) to change my car oil. Although I had previously purchased a ticket for a full synthetic oil change, filter change, and tire rotation at Mr. Tire from the Groupon app for $70, I was again forced to pay an additional $42.50 to this Mr. Tire branch. When they gave me my car after an hour, they said everything was done but they hadn't rotated my car's tires. When I told them why they didn't do it, instead of apologizing, the girl at the reception desk treated me very angrily and in a bad tone and said that your tires are of poor quality and we don't rotate them. I told them that my car's tires are in good condition and since I bought a full package ticket, you should complete it or refund me the rotation money. But the girl at the reception desk said that they would neither rotate the tires or give me any money. I tried to talk to the Mr.tire customer service, but after half an hour of waiting on the phone, no one answered. Also when I picked up my car, My car maintenance section had not restarted and they removed the old stickers from the window and put it under my chair car, and the car was very dirty. I have been to another Mr. Tire branch on Columbia Pike many times and their work is very professional, but this branch is very unprofessional and rude.
I went to Mr. Tire having ordered a new set of wheels and tires online. They were delivered to the shop, and I requested that the shop transfer my OEM tire pressure monitors (TPM) to the new wheels and tires. They did this for three out of the four tires. But on number four, they BROKE the TPM, tried to spackle it back together poorly, and didn’t have the guts to tell me about it. You can imagine I was pretty surprised when I started getting TPMS fail lights on my car. When I finally brought it to a reputable repair shop, they showed me the piece, which had remained, broken in my tire since Mr. Tire on Four Mile Run Drive so badly mutilated it. Want to know how much a new one costs from a reputable repair shop? $250 plus labor. Mr. Tire, through their complete incompetence, broke my car parts, and didn’t even have the common decency to tell me. I caution you to stay far, far away from this shop if you value your car and its OEM parts. In the photos, you can see the technician’s shoddy attempt to cover their tracks.
I was on a trip from out of town and got a flat tire. I made it to the closest shop which was this one. It took 3 full days for the right tire to come, which is strange in a major metro area, and one that has 8 other Mr Tire locations. They tried to add brake fluid for $120, when I just took it to my Toyota dealership the week prior for an oil change and they said all other fluids were fine. Why were they looking at other things when all I needed was the flat tire replaced? When I went to pick up the car, the hood was left unlatched. Good thing I checked before I drove off! I was not aware that changing a tire required going under the hood. And on top of that my steering is tight and the steering wheel is now off centered- it's now noticeably turned to the right when driving straight. See photos. The final bill for 2 tires and an alignment was insane. I get there's "inflation" but I might as well have been robbed. Don't bring your car here. Get AAA and have it towed to one of the approved facilities. This shop isn't one for good reason :) Update: Just got back from my Toyota dealership and had to get another alignment done. They said it was done completely wrong and that some components were left fully loose which is why the steering was tight and not balanced. Basically I was lucky that the wheels didn't fly off :)
On October 3rd, I went to Mr. Tire on Four Mile Run Drive in Arlington, VA, for an oil change. The next day, a warning appeared on my car's dashboard indicating a problem with the engine oil. I hadn't driven the car much since then, but suddenly, on October 17th, I received a warning that the engine oil was depleted and I needed to stop immediately. Fortunately, I stopped at a nearby mechanic, who added oil and informed me that “the previous shop that did the oil change did not replace the oil plug and that they found it damaged”. When I returned to Mr. Tire to ask for clarification, they told me that they do not change the oil plug during an oil change and that there was no evidence the oil plug was damaged during that process. They said this could happen at any time after repeated oil changes. However, I still have a lingering question: why did this happen immediately after I had my oil changed there? I asked a third technician for their opinion, and they responded: “Yes, a technician can cause damage to the oil drain plug during an oil change. This can happen if the plug is over-tightened, cross-threaded”. Fortunately, I didn't lose the car's engine after all this.
Install of tires was fine. Things were timely. However I was left with greasy/dirty smudges on my interior of my driver side door. How hard is it to wear gloves?! For this reason I do not plan to return to Mr. Tire and will not recommend and will discourage others from using it. The lack of care astounds me.
UPDATr: Seems the owner responded to my review. I’ll keep the apology in mind as I go spend my money to buy cleaning supplies and spend my free time cleaning up their mess. Wonderful!!!
I have never given a google review but this was too much. If i could give zero or a negative rate I would for this place. Very unprofessional people, requested a quote online, then visited the store. The lady in the front desk gave me false information about the Service center being closed on October 10, 2022. Still I ended up going on sunday to place the deposit for the tires I needed. Having my rims being in PERFECT condition (just had them refinished by a professional shop) was the first thing i mentioned and asked if they have capable technicians and machines to perform the job. The answer i got was yes. Took my car for the tires to be replaced today, during drop off they mentioned they had to charge me more for the installation given the type of tires even though I had a quote for a lower price, I accepted and hoped for a professional job to be performed. The technician damaged and scratched the 4 rims of my car. When I brought this to the staff they gave unconvincing and pathetic excuses. I called MONRO to report this inadequate service. I still payed full amount for the service. Additionally when I was paying the bill and asked about the damaged done to my rims the person at the front desk told me it wasnt his problem and i should talk to corporate, he was rude and disrespectful. Staff at Mr Tire, getting angry and being unprofessional with a customer is not the way to fix the problem. Please find attached pictures of the damages made to my rims. If youre a person that expect to have a professional and clean job done dont go to this place, they are far from giving a good service in all aspects.
Oct 10, 2022
Nearest Junkyards to Mr. Tire Auto Service Centers
3800 S Four Mile Run Dr Suit F, Arlington, VA
3900 S Four Mile Run Dr, Arlington, VA
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