What clients say about Thompson Towing LLC in Milton Township (VT)
Thompson was dispatched to our house by Hyundai Roadside Assistance when our Ioniq5 refused to go faster than 22 MPH and the display lit up red (ICCU issue). They were much later than Hyundai had predicted, but they called to let me know they'd be late. When Chip, the driver, showed up, the tow truck couldn't get up our steep, icy driveway. The car wouldn't go at all at this point, but Chip knew what to do and walked up the long driveway twice, in the dark, with heavy jump-start equipment that got it going enough for me to drive it down the driveway to the waiting truck. I think he must have been here for at least an hour and was cheerful and helpful the whole time.
AAA service no longer installs batteries and this was an issue because mine no longer held a charge. Chip and Terry from Thompsons jumped started my car until I could get a new one. The office person called AAA to have battery installed at my expense to no avail. Chip and Terry were prompt and wonderful and Thompson's went beyond to try to help. Recommend this business as efficient and caring. Becky
Woman on the phone yesterday was courteous and very helpful, when I was experiencing difficulties going through AAA. And Chip came by soon after another call to AAA to jump start my dead battery, so I was able to get my car to my mechanic. He was cheerful, and very efficient! And it was such a terrible weather day! Thank you, Thompson Towing!
Called showed up within 5 minutes on New Year’s Day at 5 pm. Very reasonably priced and very friendly service! It’s nice to now have a tow company on hand that doesn’t charge you and arm and a leg just because they can. Thanks again ed!
Very appreciative for help getting my car unstuck from a ditch on a very icy (and for them busy!) AM. It took two attempts by two separate trucks (before and after sanding of the road) to get me out due to the icy conditions. Both drivers and the dispatcher were very professional, kind and polite. Highly recommend!
Big shout out to Chip and Thompson Towing for coming to our rescue on the highway last night after we popped a tire. I called for assistance through AAA and Chip was there within 40 minutes with a smile on his face and ready to help. His friendliness and positive attitude helped put my 6-yr old at ease during an otherwise stressful time. He was kind and helpful and that kindness goes a long way. Thank you!
Had a flat tire and needed assistance getting the spare on in the dark. Chip responded promptly and provided fast, friendly service and got me back on the road. Much appreciated, would highly recommend Thompson Towing!
Yesterday leaving work my brake seized up. I had the pleasure of dealing with both their office and the driver. They were both super polite and helpful. I'm thankful that in a world that seems to be getting worse and things like courtesy and being polite are an afterthought, they care about their customers! They are reasonably priced as well! Thank you so much for making a bad experience that much easier to deal with!
Prompt and courteous service thru AAA. Saturday mid day I drove through a puddle with my van and it quit. Thankfully I was able to pull off the road. Ed arrived within 30 minutes and dropped our van off at our mechanic.
These guys are awesome. They got me outta the ditch real quick while another towing company told me to call someone else. I'm gonna use these guys again if I ever need to
This place is a joke. Terrible Customer Servic, extremely arrogant & condescending. And forget calling on the weekend because “He isn’t open ‘til Monday.”
I recently had an exceptional experience with this towing company. On a Saturday afternoon, I called them for a tow and was immediately impressed by the extremely friendly service I received over the phone—a rarity in this industry. Unlike past experiences where callers often feel like an inconvenience, the representative treated me with genuine care. When the tow driver arrived, he was not only very friendly but also exceptionally detail oriented, going above and beyond to help me resolve my situation. Their professionalism and commitment to customer care have undoubtedly made them my first call for any future towing needs. Highly recommended!
AAA sent these clowns over to jump start me showed up in a Ford focus and a jump pack said his main truck blew a hydraulic line couldn't get me started told me I had a bad starter and would need to have me towed back to shop well I was disgusted n told the guy your very under prepared my starter isn't bad I just have a crappy jump pack he left with middle fingers up and spinning tires 1 hour later my bubby come out hisoke reliable noco 5000amp pack on my car and away it went good for id I was a dummy n let them take my car AAA will b hearing about how they were represented by these part guessers up sale scammers watch ur wallets
Outstanding Service!
This towing company truly went above and beyond to help us when we were stuck on the road with a tire off the rim. They were incredibly quick to respond, kept us updated with clear and friendly communication. The team was not only professional but also exceptionally kind, turning a stressful situation into a manageable one. Their dedication to getting us safely off the road and delivering excellent service was remarkable. Highly recommend this amazing team—thank you for everything!
Came very promptly and was extremely kind and helpful. Was able to pull us out from where we were stuck between 2 trees after sliding off the road without causing any more damage to the car (which would have been easy to do). We were so grateful for the help!
Courteous, professional, and genuinely good people! Just bumping into any one of the employees in town offers friendly conversation and, in my testimonial, a bit of free advice! Thank you Ed and the staff. I hope I never become involved in an accident again but if I do "Officier Whoever you are, please call these guys to tow my car", thank you!
Thank you so much for the exceptional service. Ed is professional, courteous and meticulous. He arrived quickly to assist us with a flat tire and we were able to get on our way in no time. Very grateful !! Merci!! ?
Saved my butt! On the way home from NH my car completely lost power. It was well after 5 and I was stranded with family. Eddie towed the vehicle home and gave us a ride right away. Thank you beyond words!
Very responsive. ED was so pleasant and patient. They got me on the road super fast. Really happy they were the ones who fixed my vehicle. I will use them from now on.
I would like to shout out Seth for going above and beyond to help me when my car broke down. He was very friendly and went above and beyond to explore options for my party and I to get to our destination. He ensured my car would be in great hands and was very clear about the steps I would need to take to get the car back. There is genuinely no better person for the job and I commend Seth for his effort to help me out. Thanks again, Seth and Thompson Towing!
Ed took very good care of my car during the load, transport, and off load. Recommend them a ton especially compared to other towing company's that have helped me in the past!
Extremely disappointed with today's service I called cause I slid into a ditch in a customers of mine driveway at 10:30 am . they said they'd be there at 11:50 am . so I go work for a hour walk back down the drive way to meet them at 11:50 ended up waiting outside in the cold till 1:09pm till they finally show up I had the underneath of my jeep completely shovel out by this time clear of snow so they could hook and go Ethan hooks on the rear tire of my jeep his tow truck is sliding my jeep is tiping after I already told him when he hooked up that's not a good idea finally after 5 minutes of trying that way he spins his tow truck around hooks the front end of my jeep properly winches me out at 1:35pm ...
Reason I'm giving this a 2 star rating instead of 1 is Ethan had a good work affect just could use more training before he gets him or Some one else hurt..
After a friend’s car slid off an icy road and my car battery died while trying to rescue her, Ed came and saved the day! I could tell that he had to shuffle things around to make it to us but I think he sensed our desperation. He was there within half an hour and was accommodating, kind, and so efficient and helpful. Very grateful for him!
I went off the rd on the west Ford Milton and few weeks and I had called my AAA to come help me.. they were an hr out and so the state trooper said I’ll call a closer towing company and so he did. Ed/Eddie was the guy I talked to and delt with, very nice and friendly especially professional! At the end I had a key chain that was special to me, I was/ felt slightly to aggressive towards him and he kept it all simple which was awesome, I apologize after. But needless to say he brought to me my key chain and that made my day complete. I know a key chain really but yea. So if anything happens again in the future he will be the guy I call. Sorry for a long story but again Eddie thank u ? keep it up!!
They got to me so fast and they were so amazing. He brought me and my car home and was so friendly and helpful.This is the only towing service I want to use now. Most companies try to screw me out of money but these guys were not like that at all. I am beyond happy with all aspects of this company.
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