Lone Star Towing & Recovery in
Provo (UT)

Quick, hassle free service, and went above and beyond to provide an immediate tow service. A vehicle was abandoned in a driveway of a residence of one of my clients. I called Lone Star to ask what was necessary for removal. They provided clear concise step by step instructions within 15 minutes of my call. Upon completion, the car was removed within an hour. From start to finish, the customer service team was knowledgeable, professional, and friendly. I highly recommend Lone Star, and they will be my first call when this service is needed again.

I have had a truck abandoned and housing stray cats parked in my 4 plex parking lot for over a year. LONE STAR IS THE BEST. I should have called them sooner. The eye sore of my rental was taken care of in 24hrs. Absolutely no headache for me as a Landlord. Thanks so much!

Super service from Jackson and his crew at Lone Star Recovery! I needed an abandoned vehicle removed from my private property and these were the guys to get it done! The process was clear and easy, communication was exceptional. Veronica handled all the paperwork and Vince promptly took it away!

As a small business owner, I pay in my lease for parking spaces for my clients. The Eos patrons constantly take the spaces clearly marked for our clients at-will all the time. I deeply appreciate the effort to protect the viability of our business and clients access by enforcing parking regulations in our building, for if our clients cannot find parking they go elsewhere and our business loses. Enforcing parking that we pay for helps our clients have access and our small business stay alive.

Did such an amazing job for me, unfortunately I had some difficulties with my car today and the were beyond amazing with help, they notified every move, verified all my information so that thee wasn’t any mishaps and were so kind and understanding during the process. I truly am so grateful for this process because I was freaking out before and they gave me the space to breathe and feel comfortable! Highly recommend!!!

Gentleman I spoke to over the phone was extremely helpful about a car in our community parking lot. It has been sitting there for a year with no movement, deflated tires and the back bumper over a sprinkler head that has killed the grass underneath. Not sure if they can tow it unfortunately has to go through our HOA but either way he was super nice and helpful with understanding why it needs towing. Thanks again!!

The Lone Star team are the best we’ve worked with for parking enforcement on commercial sites. We get abandoned vehicles periodically and they’re quick to respond and advise on unique scenarios. If you’re a business looking to have parking enforcement needs taken care of, look no further!

Excellent Service from Lone Star Towing! Two SUVs had been abandoned at the business I manage, taking up valuable parking space and creating a real inconvenience. I called Lone Star Towing, and Todd responded the same day. The team was professional, quick, and incredibly helpful. They removed both vehicles without any hassle and helped us get our parking lot back to normal. Thank you, Lone Star Towing and Todd, for your fast and reliable service! Highly recommended.

I’ve had the pleasure of working with Lone star Towing for the past two years, and they’ve been fantastic to do business with. Their entire office staff is outstanding, professional, friendly, and always quick to respond. Every member of their team takes pride in their work and goes above and beyond to make sure things are handled the right way. Communication is always clear, and they make every process smooth and efficient. It’s rare to find a company that combines professionalism with genuine customer care, but Lonestar Towing does exactly that. They’ve been a great partner, and I look forward to continuing to work with them for years to come. — Mason Abbott

I'm always happy when I see a tow truck & I have a wonderful experience with Lone☆star every single time! Vince is kick-ass, he does a phenomenal job keeping me updated, is professional, punctual, & overall is a blast to chat with. I love that ol'Mack SuperLiner, such a super dope wrecker yo!! Thank you for your hard work! •.🪝⛓️🤘.•.

These guys are awesome. I had 2 abandoned vehicles on a private property. I gave these guys a call, and they gave me very clear and simple steps to follow. After everything was done they very quickly came and removed the 2 vehicles for me very stress free. Excellent job!! If I could give them a higher rating i would.

I was borrowing a car from a close family member till I was able to get back on my feet and get my own vehicle. The family member didn’t tell me they were falling behind on payments so I was in complete shock when that family members spouse called me and said there was someone at our front door and a tow truck in our driveway and that the repossession agent said it has an active repossession order. I asked her if there was anything we could do right now to not get the vehicle repossessed because it was my only means of transportation for me and my kids, and she said unfortunately there’s not since there’s an active order and that she already had the car on the tow truck and it needed to be recovered and taken to their lot. I asked her what the next steps were because I’ve never gone through this before and she explained to us to call the finance company and see what we needed to do to get the vehicle out and get a repossession release form and once they got it sent to the company we would just need to go down to their lot and do all of the release paperwork. I asked if I could get mine and my kids belongings out and she said yes she just needs the keys first and that I was welcome to get everything out. Before I went and got the keys I begged her not to leave while i ran inside and she said she will just be waiting in the driveway, I gave her the keys and started getting my stuff out and I apologized for having so much stuff in there to get out and that the inside was dirty from my kids but that I was trying to hurry and she was so respectful and said there was no need to feel bad about the mess as her and her husband have 8 kids and that I wasn’t in a hurry to get everything out. It was such a stressful shocking and embarrassing situation but she was so calm and respectful and told me to not be embarrassed because life happens and everyone goes through hard times. I will forever be grateful that she knocked on the door and let me get all of my belongings out instead of just leaving with all of my stuff. A big thank you to the repo agent (I think her name was Maddison but I could be completely wrong?) for being so professional and sweet in such a chaotic situation!!

Derek was awesome! He showed up quickly after we called about someone parked in our paid spot and handled everything efficiently. He was friendly, professional, and made the whole process super easy. Really appreciated how fast and smooth the experience was! great service all around!

Lone star was super helpful 2 tow truck companies couldn’t move the car but lone star came late at night and got it done very reliable if your car ain’t moving!

I am so grateful today for having had a chance to interact with Lone Star today. They helped me get a car for my daughter who recently returned home from her mission. They were super kind, and while I was waiting to work with them, they were helping some other customers who were saying that they appreciated the care that was taken with their vehicle. Having owned a restaurant in the past near BYU, these services are so important. Very grateful. Thank you!

I had someone at my location within 30 minutes of my initial call. They were very easy to work with and helped us remove vehicles off of our property. We would recommend and work with them in the future for sure.

Had an awesome experience with Lone Star. My truck died out of nowhere and they were quick to get me towed to the diesel shop. Overall awesome experience.

Lone Star Towing was great! I needed my car towed to get fixed and the first two tow trucks (not from lone star) came out and couldn't tow my car because it was "too close to the curb". Keep in mind this curb was very short and easy to get by. After a long day I called lone star and they were so nice and said it would be no problem and Seito the driver arrived soon after I called and they towed it within the hour! They kept me updated and sent me pictures of my car being towed! Lone star towing is great not even a little curb can stop them lol. Fantastic customer service and it was a 11/10 experience!

Lone Star Towing always comes through! Anytime someone parks in my assigned spot (that I pay for monthly), they’re there within 10 minutes! They’re always quick, efficient, and always in a good mood. The drivers are super friendly. Love a company that does their job and keeps a positive attitude. 10/10 recommend!

We’ve partnered with Lone Star Towing for several years, and their service has always been exceptional. As a property manager for multiple Homeowner Associations, having a dependable towing company is crucial. Their team is always prompt, professional, and courteous, whether for routine tows or urgent situations. Last night, I needed towing after my personal vehicle broke down. My insurance’s towing service took over 2.5 hours to arrive, and after struggling for 20 minutes, they left, with no further help, until the next morning. Frustrated, I called Lone Star, and Vince was amazing! He answered immediately, stayed in touch, and drove over an hour to reach me. Within 3 minutes of arriving, he had my car safely loaded and on its way to the dealership. I can’t thank Vince and the Lone Star team enough for their outstanding service. They were quick, reliable, and efficient, exactly what I needed in a stressful situation. I’ll definitely be calling them again!

Lone Star Recovery Towing provides an exceptional level of service that often goes unnoticed in the property management world. Their team performs one of the most challenging jobs in community maintenance with professionalism, empathy, and consistency. As a representative of a management company that works hard to uphold community standards, I can’t overstate the importance of a reliable partner like Lone Star Recovery . Their quick response times, clear communication, and respectful approach to enforcement help ensure that homeowners can enjoy the amenities and appearance they were promised when purchasing into these neighborhoods. While no one enjoys the inconvenience of being towed, the reality is that Lonestar plays a vital role in maintaining fairness, safety, and accessibility for everyone who lives and invests in these communities. Their courteous drivers, transparent processes, and dedication to doing the right thing often in tense situations deserve genuine recognition. Simply put, Lone Star Recovery is dependable, responsive, and professional in every sense. They help communities stay safe, organized, and beautiful, allowing residents to truly enjoy the places they call home.

Had a really frustrating experience with my HOA resulting me in being towed twice in one day and it was super awful! The people at Lone Star were nothing but nice when I explained my situation. Veronica specifically went out of her way to help me and understood how frustrating it can be! They were truly as helpful as they could be and I appreciated their sympathy and understanding in a time that was so so stressful.

This company placed an extremely poor quality sticker directly on my window, It's proving very difficult to remove and leaving behind nasty residue. A simple paper notice under the windshield wiper would have sufficed. This company is simply unacceptable. All the other reviews regarding their predatory practices sound accurate, I've heard and seen similar experiences personally. The person responding to bad reviews is similarly unprofessional and vindictive, and that should illustrate all you need to know about this company.

This is a predatory company. I wasn’t inside a store less than 15 minutes to come out and find the guy already had my vehicle strapped up and ready to haul away. I’ve parked in this same lot for over a year for a quick run into a store near by and have never been ticketed or towed. He said it was new, showed me the painfully ordinary sign at the entrance and refused to give me a break. He was gracious enough to drop my car for $100 so I didn’t have to pay the $300 for taking it to the tow yard. How magnanimous!

They towed my car parked in front of my brother in laws garage. Left his there. If that doesn't tell you that they knew they were doing something shady then I don't know what will. These guys are predators stealing money from people the day before Christmas. They shouldn't have authority to tow a car unless there's a complaint by the tenant of the property where it's parked. Swooping in after dark and taking whichever car looks easiest is scum bag behavior. Edit response to their response: My brother in law and sister been parking in front of their garage the entire year they have lived there. Never towed once. And that you still didn't tow or boot them but took my car parked immediately next to their, not blocking traffic or the neighbors garage is the definition of selective enforcement. I'm still waiting to hear back about my refund. But given your other reviews indicating your level of ethics with regard to your business practices I'm not holding my breath. I've even attached the photo from the next morning after you took my car and left theirs. Theirs has clearly not been moved.

They illegally towed my car from the rock creek apartments. Utah law clearly states a sign must be posted at every entrance. The three by my house have none. They were aware of this since other reviewers have stated the same problem previously.They also towed my car from the carport while the window was down and now it’s raining. When I asked if they at least covered the window all they said was, no. I’ll be talking to an attorney and some of the other residence about taking legal action against them and the HOA. Since it’s clearly stated in the Utah laws for towing under appropriate signage Subsection 7 I posted the code as well.

I live in a community where this company is the towing company for illegal parked cars. My friend came over and this is the first time she had come since my HOA hired this company and we have always parked in this lot. Upon arriving there was no sign that was vertical. When she parked right by it the sign was laying on the grass and the back of the sign was facing up. The next morning she walked out to get the car to head out on a trip and it was towed but now the sign was standing up. We went out of town after we picked up the car at the impound. I got home late last night walked out to that lot this morning, and the sign was laying down on the ground. I have taken several pictures to show them that the sign is bent, and the paint is worse from six days ago because that sign keeps falling down. We compared it to the picture she took 6 days ago to show them it’s bent and was bent back into a vertical position. I brought it to the attention to them on the phone call today and they basically told me people like me are the ones that would bend the sign down on purpose to try to get out of paying this bill. I then said to them “maybe it’s you guys that want these signs to be on the ground so you can make more money”. He didn’t like that comment. He can blame me originally for being the one that did it to avoid paying a bill but he didn’t like when I accused them of doing the same thing. I can see why they have a 3. Star rating What’s interesting to me the sign for a dog on leash is much thicker and cemented in but for a towing sign it’s easy to bend and to be removed. See the difference? This is a way for them to make more money.