NAPA Auto Parts - Payson Auto Supply in
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Address:190 E 100 N, Payson, UT, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Auto parts store
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Website:
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Zip Code:84651
Working Time and Location
What clients say about NAPA Auto Parts - Payson Auto Supply in Payson (UT)
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Save your time with this place. I placed an order and then I had to cancel, it after 2 hours. They charged me $195 to cancel the order. Because it was 10% of my purchase . before I placed the order. They didn't even clarify to me that if I had to cancel that I was going to pay a fee. I would have had maybe understand if they had already received the the part in their store. For them to charge a fee. But I found the part that I needed somewhere else for $349. And I cancel because their part was for $2000.
Feb 12, 2026 -
Dont buy anything electrical from here unless you like giving away free money. I went in to buy a solenoid for my dump trailer and they told me it would work and it didnt so I ended up having to buy another one from online and when I went to return it, they said no returns on electric parts. I wouldnt have spent $70 if I would've known that. The one online was $30 but I needed it that day and was told it would work but it didnt. I probably should have asked about the return policy but the guy told me it would work.
Jan 28, 2026 -
This is the first NAPA store I have ever been too, and boy am I happy I went to this one. The staff here are fantastic and are real car people who know their stuff. They were able to guide me and offer sound advice to help me replace my rotors and brake pads as a first timer. Even though the brake pads didnt work out (Ended up being to small) the team here was patient and very understanding of my situation and even helped me get to the bottom of the mystery. I cannot recommend this location enough not just for its parts, but its people. Shout-out to David (The older one), for his patience with me and my lack of knowledge through the process. You are awesome!
Aug 02, 2025 -
Great place to get parts. They are very resourceful and can find just about anything you need. They can get parts for all kinds of mechanical equipment like tractors and heavy duty vehicles.
Dec 17, 2024 -
Glenn and his crew are some of the best people you can meet! Very friendly and very knowledgeable
Sep 20, 2024 -
OK, Service But they really took advantage of me on the price for my hydraulic lines ! Literally everywhere else before I go back.
Jul 09, 2024 -
The service was great. They checker my seals to see the difference in diameter and got me the right one.
Apr 20, 2024 -
Guys were super nice, tested my battery for free, once I knew it needed replaced he gave me a few options, then installed and tested it again for free after I bought the battery. Good service, good people.
Apr 04, 2024 -
This Napa along with the one in Springville, are the best auto parts store I know of. They're always able to figure out what part I'm talking about and either find it for me, or let me know that part no longer exists. Napa has always been the most reliable auto parts store. They have less hours than other auto parts stores, which I think is reasonable since the employees are humans just like the rest of us. Definitely my go to for an auto parts store. They also have a oil drop off where you can take your discarded oil.
Mar 14, 2024 -
Great experience! They helped us "ladies" Wirth the items we needed and went out of their way to help us get the items we needed!
Mar 14, 2024 -
Glen and the guys really took care of me! I had four commercial batteries that were 15 months old and not working properly. Glen replaced them no questions asked! Highly recommend this Napa!
Jan 09, 2024 -
Glenn Wood and team are awesome, great service and prices, from a loyal customer-Daryl Smith, More Great Service with smiles, thank you again Glenn
Nov 28, 2023 -
Glen is amazing. He and his team are very helpful and provide fantastic customer service
Nov 06, 2023 -
I love the staff here. They are helpful and friendly and go above and beyond to find you and get you what you need. The store is clean and I’ve been here a lot since moving to the area. I’ve been to the Spanish Fork NAPA and they aren’t friendly, the store smells weird, and when they didn’t have what I was looking for they just told me tough luck basically. Called up payson NAPA and they said we’ll order what you need. This location is much better. I come here a lot!
Sep 19, 2023 -
Owner was able to help me get a new throttle cable for my bike, saved a nice penny. Goes way out of his way to make this store cooler then the rest.
Jun 27, 2023 -
Not the same. I had a crucial alternator change, they gave the wrong one. When I went back to return it, unused (almost $400) they would not take it back nor switch for the correct one. I had to order another alternator to get the issue resolved. They are not corporate and that does make things hard as well. Have not been back since, so can't say if things have changed since then.
Apr 20, 2023 -
Have purchased many parts from this location including batteries for my motor home, Parts for my 76 C10 just to mention a few! I have even entered my vehicles in Onion days car show that Napa puts on! The reason for this review is their prices are Always Way higher than their competitors. I went in to purchase a Battery for a key fob, it was 9.00 dollars and some change. All I had was 100.00 dollar bill and didn't have my wallet, so I tried to pay with the large bill. I was told they couldn't break it that I need to go to Zion Bank and break it. I did just that but since I didn't have an ID (my wallet was at home) they wouldn't break it! I then got an emergency call to pick up my son from 🏫... I forgot to go back and pay for the 2 pack of key fob batteries (they still had 1 of them and the package)... 3 days later I had a Payson 👮♂️ 🚔 come to my house in Elkridge and try to charge me with theft! I immediately drove to Payson and paid for the battery and never received the other battery or package. Next time I'll just use Amazon and save myself a whole lot of headache and time!
Mar 15, 2023 -
Went in looking for a plastic clip to fix my tailgate handle.. Brad was very helpful and knew exactly where they were! Very pleasant experience
Dec 05, 2022 -
They charged me for something I just asked about at another store without telling me until after I bought it. They need to learn communication.
Jul 08, 2022 -
Always friendly and helpful any time I've come in. They tend to have a lot of the things you get to see in the monthly ads that some other stores don't order in.
Jan 31, 2022 -
We were having a hard time finding a vehicle speed sensor for our vehicle, called several other places n napa auto parts in payson, utah found us one. With so many parts being on back order now weThank you
Aug 28, 2021 -
I have been to several Napa's all over. These guys at this location are very friendly and knowlegable. The store has a huge selection and they are well stocked.
Jun 30, 2021 -
Glen runs a first class store. Customer service is great, plenty of quality parts and they go the extra mile to make sure you are taken care of.
Jan 18, 2021 -
Great service they had what I needed but when they were out of something. They ordered more.
Sep 29, 2020 -
Very helpful and went the extra mile to help us out. They definitely made return customers out of us. An employee was even willing to come out to the store to help us figure out what parts we needed and also did all the prep required on the accessories we purchased (filled the battery with it's acid and greased the filter). Very happy with the service and the awesome positive attitudes of all the staff we talked to. Way to go guys, keep it up!!
Aug 07, 2020 -
Best auto parts store around. Glen and his crew are smart, knowledgeable, and on top of things. They’ve always taken care of me. I would highly recommend.
Apr 11, 2020 -
Probably one of my favorite auto parts store, yes the parts are typically more expensive but the workers are a lot friendlier then most places and the parts do seem a little higher quality
Feb 08, 2020 -
Kappa auto are the best. Always helpful and kind. Had a battery issue for my bike and they helped me solve it. They are always involved in community events. They rock!
Aug 05, 2019 -
I take my ATV's there for service and repair. They are a little slow on getting them done, but they are honest and they get it done right. I highly recommend them.
Jun 27, 2018 -
Went to pick up a battery for my son's motorcycle today that he had ordered. They told me he didn't order it and I guess he ordered it three days before but when they asked me I didn't know for sure do I said probably today. So all he did was look today instead of going back a few days. I was a little upset because I forgot my phone and didn't remember his number to contact him about it. They totally treated me like I was stupid. I told them if I have to go back home and come back I'm going to be really pissed. He was like I don't know what too tell you. He really didn't care. My son called them and gave them what for and they gave him ten dollars off and delivered it to our house but that's not the point. It really upset me..I am pretty sure the last time I went they by myself I had a bad experience. Come to find out the kid that took my sings order messed it up, but it was still there if he would have just looked.
Apr 01, 2018
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