What clients say about NAPA Auto Parts - Payson Auto Supply in Payson (UT)
Save your time with this place. I placed an order and then I had to cancel, it after 2 hours.
They charged me $195 to cancel the order. Because it was 10% of my purchase .
before I placed the order. They didn't even clarify to me that if I had to cancel that I was going to pay a fee.
I would have had maybe understand if they had already received the the part in their store.
For them to charge a fee.
But I found the part that I needed somewhere else for $349.
And I cancel because their part was for $2000.
Dont buy anything electrical from here unless you like giving away free money. I went in to buy a solenoid for my dump trailer and they told me it would work and it didnt so I ended up having to buy another one from online and when I went to return it, they said no returns on electric parts. I wouldnt have spent $70 if I would've known that. The one online was $30 but I needed it that day and was told it would work but it didnt. I probably should have asked about the return policy but the guy told me it would work.
This is the first NAPA store I have ever been too, and boy am I happy I went to this one.
The staff here are fantastic and are real car people who know their stuff. They were able to guide me and offer sound advice to help me replace my rotors and brake pads as a first timer.
Even though the brake pads didnt work out (Ended up being to small) the team here was patient and very understanding of my situation and even helped me get to the bottom of the mystery.
I cannot recommend this location enough not just for its parts, but its people.
Shout-out to David (The older one), for his patience with me and my lack of knowledge through the process. You are awesome!
Great place to get parts. They are very resourceful and can find just about anything you need. They can get parts for all kinds of mechanical equipment like tractors and heavy duty vehicles.
Guys were super nice, tested my battery for free, once I knew it needed replaced he gave me a few options, then installed and tested it again for free after I bought the battery. Good service, good people.
This Napa along with the one in Springville, are the best auto parts store I know of. They're always able to figure out what part I'm talking about and either find it for me, or let me know that part no longer exists. Napa has always been the most reliable auto parts store. They have less hours than other auto parts stores, which I think is reasonable since the employees are humans just like the rest of us. Definitely my go to for an auto parts store. They also have a oil drop off where you can take your discarded oil.
Glen and the guys really took care of me! I had four commercial batteries that were 15 months old and not working properly. Glen replaced them no questions asked! Highly recommend this Napa!
I love the staff here. They are helpful and friendly and go above and beyond to find you and get you what you need. The store is clean and I’ve been here a lot since moving to the area. I’ve been to the Spanish Fork NAPA and they aren’t friendly, the store smells weird, and when they didn’t have what I was looking for they just told me tough luck basically. Called up payson NAPA and they said we’ll order what you need. This location is much better. I come here a lot!
Not the same. I had a crucial alternator change, they gave the wrong one. When I went back to return it, unused (almost $400) they would not take it back nor switch for the correct one. I had to order another alternator to get the issue resolved. They are not corporate and that does make things hard as well. Have not been back since, so can't say if things have changed since then.
Have purchased many parts from this location including batteries for my motor home, Parts for my 76 C10 just to mention a few! I have even entered my vehicles in Onion days car show that Napa puts on! The reason for this review is their prices are Always Way higher than their competitors. I went in to purchase a Battery for a key fob, it was 9.00 dollars and some change. All I had was 100.00 dollar bill and didn't have my wallet, so I tried to pay with the large bill. I was told they couldn't break it that I need to go to Zion Bank and break it. I did just that but since I didn't have an ID (my wallet was at home) they wouldn't break it! I then got an emergency call to pick up my son from 🏫... I forgot to go back and pay for the 2 pack of key fob batteries (they still had 1 of them and the package)... 3 days later I had a Payson 👮♂️ 🚔 come to my house in Elkridge and try to charge me with theft! I immediately drove to Payson and paid for the battery and never received the other battery or package. Next time I'll just use Amazon and save myself a whole lot of headache and time!
Always friendly and helpful any time I've come in. They tend to have a lot of the things you get to see in the monthly ads that some other stores don't order in.
We were having a hard time finding a vehicle speed sensor for our vehicle, called several other places n napa auto parts in payson, utah found us one. With so many parts being on back order now weThank you
I have been to several Napa's all over. These guys at this location are very friendly and knowlegable. The store has a huge selection and they are well stocked.
Very helpful and went the extra mile to help us out. They definitely made return customers out of us. An employee was even willing to come out to the store to help us figure out what parts we needed and also did all the prep required on the accessories we purchased (filled the battery with it's acid and greased the filter). Very happy with the service and the awesome positive attitudes of all the staff we talked to. Way to go guys, keep it up!!
Best auto parts store around. Glen and his crew are smart, knowledgeable, and on top of things. They’ve always taken care of me. I would highly recommend.
Probably one of my favorite auto parts store, yes the parts are typically more expensive but the workers are a lot friendlier then most places and the parts do seem a little higher quality
Kappa auto are the best. Always helpful and kind. Had a battery issue for my bike and they helped me solve it. They are always involved in community events. They rock!
I take my ATV's there for service and repair. They are a little slow on getting them done, but they are honest and they get it done right. I highly recommend them.
Went to pick up a battery for my son's motorcycle today that he had ordered. They told me he didn't order it and I guess he ordered it three days before but when they asked me I didn't know for sure do I said probably today. So all he did was look today instead of going back a few days. I was a little upset because I forgot my phone and didn't remember his number to contact him about it. They totally treated me like I was stupid. I told them if I have to go back home and come back I'm going to be really pissed. He was like I don't know what too tell you. He really didn't care. My son called them and gave them what for and they gave him ten dollars off and delivered it to our house but that's not the point. It really upset me..I am pretty sure the last time I went they by myself I had a bad experience. Come to find out the kid that took my sings order messed it up, but it was still there if he would have just looked.
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