They have been transparent, professional and knowledgeable. I am in no way mechanically inclined but they have been for capable of breaking down what was wrong with the vehicle and upfront on the timeline.
The people at Advanced Towing and Auto are always pleasurable to work with and are efficient with their services. I am pleased with the work they do for me. It does take some time to get your vehicle in for them to work on and get it back. It took a week to get ours back.
Everyone at Advanced Automotive is kind, curious and efficient. They get the job done in a timely manner. They let you know what needs done before they begin and check back to make sure all is well after. They do a fantastic service. Thank you all at Advanced Auto and Towing.
I have a used 2021 Honda Pilot that I had bought less than a year ago that was repeatedly giving warnings about emissions system failure. I took it in to the dealership where I had purchased it to get looked over. The mechanics there said they fixed the issue, but then the warning came back within a month. After taking it to them twice with no fix, I finally turned to Advanced Auto. Advanced Auto reps quickly found out that the catalytic converter was bad and would need to be replaced. Even though it was a $1500 expense, I was grateful that they didn't beat around the bush and instead addressed the problem head on. These guys are straight forward, but polite and are willing to explain and answer anything you have questions on. I've been to other mechanics in the valley, and few show that kind of respect to you as the customer.
Amazing crew that cares for you! They helped me out when in a very difficult situation! Once they stepped in all my troubles were gone the very next day! So grateful for this respected business! Still reviewing update texts and wishing us well on holiday messages!
Replaced my rusted out leaf spring shackle. Got the job done fast and made the process easy. Bolts were rusted and required being cut off. Another shop passed up on working on it, but they got it done and at a very fair price
These guys are awesome! Great communication on what was wrong with my vehicle, and all the options I had available to fix it. Friendly, fast, and honest service!
Was over due for a service and had a family situation requiring me to make a long drive out of town, seeing my situation they squeezed my car into their already full schedule. Super professional, fast and customer focused. They’re definitely my first choice for my car needs going forward.
Love advanced towing and automotive!!! Even though it took a long time to track down the part that was needed they stayed on top of it and when the part did get there it was only a matter of a day to be able to get the vehicle back!!! Brady has also checked up on the vehicle with me to make sure that I was no longer having any issues with it!!! I would like to thank everyone down there for helping with this beast of a jeep that I seem to think is possessed!!! Here it is all loaded up and ready to deliver that mail!!
Trace and the guys at advance are absolutely awesome to deal with.
The communication is top notch. They ran into some issues with my truck and kept me updated the whole time. Their billing is more than fair.
Thanks a lot guys!!
Customer for life, I will tell everybody about you guys.
Truck was taken in for a front crank seal leak and they covered the cost under their warranty. High quality work and quick turnaround. The desk clerk was polite and professional and even went out of his way to help get my truck to and from their shop to another appointment in the area due to me residing 30 miles away. I will be using there services in the future. Thank you to all the wonderful staff at Advance Towing and Automotive.
Advanced always takes great care of my vehicle with a personal touch that you just don't get often when it come to maintenance and repairs. I highly recommend them to anyone looking for fast, fair and quality work.
This shop is really good! My alternator & battery went out as I was heading home to Colorado. They fit me in to their already difficult schedule to get me back on the road by the afternoon. I greatly appreciate the effort put in to accommodate me & get me back on the road quickly. I highly recommend this shop. My vehicle is running great now.
Advanced Automotive replaced the condenser in my air conditioning system and replaced the window regulator in the driver’s side door. They were honest, fair, and fast. Trais, the Service Manager, was great to work with. He took the time to explain the repairs and went the extra mile to reduce repair costs.
They work very well with the costumer. I’m used to fixing my own stuff so to me it felt pretty expensive, but they did an amazing job and did it quickly. They listened to my concerns addressed each of them and now my truck has never ran better. 10/10 would recommend!
This crew is the absolute best! Not only did they fix my vehicle and make me feel like I wasn't losing an arm in a leg over it. But they also went the extra mile to explain things to me. And help me understand my son's vehicle and what it's going through. Very knowledgeable very kind very courteous absolutely amazing customer service and persona. Charismatic team very friendly. I highly highly highly recommend! these guys are amazing and I will definitely be returning in the future
So easy to work with! First, we were relieved to find they take warranty work, and were happy to look at our vehicle. When we took it in, Trais looked at it, and gave us a simple, easy fix. He didn't even charge us! At the very least, he could have charged us for a diagnosis, but just helped us out. We so appreciated his honesty and willingness to help.
Mark did an amazing job getting our truck out of the mud when nobody came and helped us. He rescued our driver that was there for more than 24 hours. I recommend his service to anyone that is nearby the area of Vernal,UT. ⭐️⭐️⭐️⭐️⭐️
Mark, was both helpful and accommodating. I had a unique situation when my car was taken from Palm Springs CA and found in Vernal UT. He was professional, courteous. I was sent photos of my car showing me it's condition, it had been through an ordeal. He understood the issues we were dealing with and adjusted some of the fees helping me save to save money. Wonderful service.
I had a wonderful experience with Advanced Towing and Auto! My brakes were grinding right before I was supposed to leave town. They got my car in right away and had them fixed within an hour. They were communicative and kind. It was wonderful to experience such great customer service, especially in this industry. Thank you!!!
Our car broke down on our trip and was towed here on Sunday afternoon. By 7:45am Monday, Mark had already emailed me and had his team working to find the elusive problem. (The car started up this morning with no problems). Once it had been found, Andrea drove a couple hours to a nearby town to pick up the needed part which Larry promptly installed. Their prices were very reasonable and they all very so kind and caring. Thank you so much for getting us back on the road!
This is more than a review. It is a thank you to a group of people who most certainly have earned it. Last August my wife and I were returning from a lenthly vacation. We were driving an 1999 Ford diesel pickup pulling a 30 Ft. very heavy trailer, (15,000+). We were just south of the WY line in Utah on U.S. Route 191, when our transmission failed, burned up. Our road service selected Advanced Towing and Automotive in Vernal UT. Lady luck was kind to us, a better choice could not have been made. After a reasonable amount of time, Advanced sent out the appropriate wrecker. The wrecker could only carry one passenger, so the owner of the shop drove out, (a considerable distance,look on a map), to pickup my wife and I, and our dog. They allowed us to park in their yard pending further decision as to our truck. This was a Saturday so we had the weekend to deal with They provided us with electric and water.
As it turned out Advanced does auto repair also, including transmissions. By Tuesday morning Mark, the owner, had prices for repairs, all very fair. By then the quality of the shop and it's employees had become so apparent to my wife and I, that we decided to have them rebuild our transmission. This even tho Mark explained that his guarantee applied locally only, and would not cover us in our home state of AZ. But would if we brought it back to the shop. Woody their Trans. Man rebuilt the Trans, (with considerable help from Eric). And our test was the drive home. This included what may be the hardest pull I have ever pulled a trailer. Indian canyon outside of Duchesne UT. Up to 9100 ft. The Trans. Performed as it should and all is well.
We were there for 4 or 5 days, we were made to feel welcome, not once were we uncomfortable.
On Monday morning Adriana the Co. secretary offered us the use of her car during the day. We had our UTV s o we were all set and did not need a car. Later that day Mark's father offered us a car to use.
The bottom line is thanks to Bill, Mark, Adriana, Larry, Woody, Eric, Paul, and two high school fellows who help at the shop. What could have been a sour end to a very nice vacation, is now a very pleasant memory.
Thank You to all of you,
Russ and Lisa and Maggie
They are amazing. I took my mom's 91 truck to them. She is 62 and wants to travel the country while she is still able to. So we took her truck to them to get combed through to make sure it was safe for her to take. They kept our truck 4 days and checked everything. It was very well priced and they are so friendly.
Everyone else I called wanted to charge me way more and seemed bothered by me wanting everything checked because there were no known issues. They went above and beyond. We definitely have a new mechanic company for all of our vehicles.
Thank you all for being so amazing!
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