Such a great place! They are honest, friendly and very helpful. Did a big project to get my car fixed and did it in a timely manner, even though it is a huge job to tackle. Not to mention, the cheapest auto shop I have found in town! They have a warrenty on their work, and do it right the first time. Would recommend to anyone needing service done. Thank you!
They diagnosed my daugbters car with a seized engine, quoted me a huge number to get it fixed. I Sold it to another mechanic who got a rock out of the alternator. Runs just fine now! Lost a ton of money on the car all because they diagnosed it wrong.
I am very pleased with the auto shop's exceptional service, consistently exceeding expectations. The staff's efficiency is remarkable, and they've always provided top-notch support for my vehicle. I've experienced virtually no wait time during my visits, which is a huge convenience. Furthermore, the auto shop is walk-in friendly, offering flexibility for all clients. I wholeheartedly recommend this auto shop for its outstanding service and convenience. They go above and beyond to make sure you receive the best care for your car!
They have a very friendly staff. I was able to just walk-in and do my emissions test and then pay my licensing all right there. Very convenient. I have been coming here for years.
My 2003 Toyota Sequoia needed front wheel bearings replaced, since it has 180k miles and it made a vibration sound. I called and got a bid from them which was more affordable then several other local shops. It took them a couple of extra days to get it done, since they had to order some of the parts from the dealer.
When I picked it up they told me that it was not an easy which required more labor to finish the job. Fortunately, they honored the original bid, which is totally respectable and shows that they put the customer first! I highly recommend their services.
I have taken my vehicle here a couple times for some work since I’ve moved to Utah and they have always been phenomenal, trust worthy and extremely transparent. Between customer service and work done 10/10 would recommend.
Four days after I bought a used car from a dealer the check engine light came on and the car started running roughly. I live an hour away from Syracuse and took the car to the closest shop I could find. Fortunately, it was Pearson. They got to my car very quickly and worked through possible issues. They talked me through what they were looking at step-by-step, always hoping the fix would be the least costly.
The issue was something that needed to be replaced as part of a regular maintenance schedule. The biggest hassle was that they didn't have a big enough window in their schedule for the amount of time the repair would take for a week. Not their fault. Pearson gave me a ride to a place I could hang out while I waited to be picked up.
The repair was not cheap, but I was very satisfied with Pearson's price for the repair and a couple of other things I asked them to do while they had the car. (Cheaper than the shop I go to where I live.)
If I lived near Syracuse, Pearson would be my regular shop. I was glad I found them when I needed them.
If you are looking for a great mechanic that will treat you well while being honest and straight with you, you my friend have found the place! This is a smaller shop that everyone should help support because they 100% deserve it. 5+ stars. My car now rides like a dream thanks to them.
My Camry was leaking oil due to oil filter being loose. They fixed it plus replaced the oil filter for free. My wife and I just got married. This is really helpful. Thank you! 5 stars++ for you guys
Incredibly honest and reasonably priced. This is the first auto shop I’ve visited where I didn’t feel like I was being misled or taken advantage of. I’ll definitely be coming here for all my car needs from now on.
Stopped by a couple of weeks ago to get a quote, U joint front driveline, the young man helping me said we would call me the next day with their price and I never heard back from him.
Justvwanted to give an update.. apparently, they don't read their reviews verry well. As I originally stated , I Stopped By and spoke with the gentleman helping me. Their reply was sorry we missed your phone call....
Poor management
These people are absolutely wonderful! I had the pleasure of working with one of the Techs named Kaden (if I’m spelling that correctly). He did a fantastic job of installing my lights on my car and fishing out one of the old light bulbs that I lost in the housing unit for my front lights. If anyone needs a car service or repair, come here! They are willing to stay past there closing time to help service your vehicle if you bring it before they close.
Absolutely great people!
Most honest and affordable repair shop I've ever been to. Have used them for brakes, struts and other suspension issues. They even talked me out of replacing parts that other shops said needed to replaced because they were still good.
Pearson auto has been nothing less than fantastic to work with. They are honest and make a genuine effort to correct what it is needs to be done on my vehicle. There was an issue with a part on my vehicle triggering the ABS sensor. Everyone here has been willing to go the extra mile and making sure that everything was done correctly. I generally do my own mechanic work, but due to time, I haven’t been able to do work on my vehicle. This is the only mechanic shop that I ever recommend.
The only place I trust with my cars! I had been having issues with my vehicle for several months and had taken it to two dealerships to get fixed. The first dealership had it for over a week and finally told me they couldn’t figure out the issue. The second dealership also had it for over a week and misdiagnosed the problem as a heater core and replaced that. Of course, that wasn’t what was wrong with the car because I still had the same issues. I finally took it to Pearson where they had it for less than an hour and was able diagnose the ACTUAL issue and was amazing working with my extended warranty to get it fixed! I will always choose Pearson’s.
We had a last minute major move and Pearson made it so much easier by allowing us to pick up our rental haul earlier than planned. They were so friendly and easy going about it. Thanks!
Honest, friendly, & fast! I bought a used car and asked them to check it out and see if I needed any fluids or filters changed. I asked them to put on new brake pads too. They did the brake pads, but said nothing else was needed! I love having an honest shop to take my car to!🙌🏻
Overall I really like Pearson, these people are great at what they do but they definitely could use some better communication skills. They’d be the best shop in the world if only they’d be more clear about the amount of time things will take and when you should get your car back. I had an incident a few months ago where my car had to have something ordered and they didn’t bother to tell me and then didn’t ask if I wanted my car back after they’d had it for 2 days and they were about to close for the weekend. I ran on foot with only a few minutes to spare before closing to get my car back for the weekend since it wouldn’t be getting worked on anyways and it wasn’t an urgent repair, and there’s been a couple other incidents similar to that but much less of a deal. But seriously, overall this is a great business with people who do good quality work at good prices, but if I were you I’d plan on giving them a full day to do whatever you need them to do even if it’s just for oil because you never know when they start working on your car and they don’t update you with info that might impact the timeline of things. They are my go to shop and I trust what they say and do, they never price gouge and never have tried to take advantage of me in any way, but damn they should figure out some sort of system to keep customers more in the loop. However, as I already stated this really is a good and honest business overall and I’ll always trust them with my car and all my future cars and I refer everyone I can to go to them, if you’re still going to predatory dealerships for service you should switch to Pearson. Hopefully my constructive criticism is taken in good faith.
We moved away from Utah about 4 years ago, and we came back for a few months. My wife’s car was making a funky noise and we brought it to them since they were the only ones we trusted when we moved here. They did not disappoint! This place is a gem, honest and not trying to price gauge you. We can’t recommend this place enough!
Jackie was EXCELLENT! She works the front desk and was so kind and professional.
We just purchased a car and wanted a mechanic shop to look at it before we purchased.
They got us in, did the inspection, gave us a detailed report of their findings and didn’t try and push us on any services.
I also really liked that they have prices listed, clear to see, so it’s not a “let’s see how much that costs” answer most mechanic shops do.
I would recommend these guys to anyone who lives up in Syracuse and needs service’s.
Very disappointed in their customer service and communication. Made a 10:00 appt and when I showed up they said the mechanic wasn’t there and they didn’t know when he’d be there. They never bothered to call me before I drove there. Rescheduled my appt for 3:00 that afternoon. Dropped off vehicle and was told it takes about 45 min. After an hour and a half I hadn’t heard from them so I called and they hadn’t even started. Frustrating since my son needed to be somewhere at 5. So we picked it up without having anything done. Wasted so much time all day without it being taken care of. Will find somewhere else from now on.
I have gone to Pearson’s for many years and have always been impressed with their honesty and their prices. When I have a repair that is beyond my skill level I trust these folks 100%. I have recommended several relatives to them as well and their experience has been the same. This is a great business.
I have been taking my vehicles to this shop for quite a few years. They have been wonderful with the services that I have needed done. They are efficient, polite, and are quick to solve any issues that i have needed a professionals help in accomplishing. With the kind of service that I receive from their shop, I will remain a loyal customer, also referring friends and family to them.
I went to Pearson's based solely on my father-in-laws recommendation to get my transmission serviced. They went above any beyond my expectations. They were professional and fixed my transmission problem. My truck runs better than it has before and they charged a very fair price. Jackie was awesome too! Thank you Pearson's, if I am ever down this way again and I need something done you WILL get my business!
This is a good place to go to have your car fixed. Friendly and attentive staff. Ken is honest and thorough in his work. I feel like the pricing is fair and I haven't been up sold on anything that did not need to be fixed. I would recommend this place to any of my friends or family. You can also get your propane tanks filled here as well.
5 stars for this shop. All crew members were awesome to deal with. Ken was able to get me in next day and have repair made that day. Crew worked fast and efficient. Price of job was very reasonable. I will continue to use these guys in the future
We love these guys! They are the absolute best of anywhere that I've ever taken my car. They even take excellent care of our decrepit cars in their old age and as they struggle through safety an emissions. Ken (the owner) hires good staff, gives a fair price, is honest, and gets work done in a timely manner. They always listen and even give advice over the phone and are never pushy. They also always call and let me know the diagnosis before making any repairs so I can let them know what route I want to take. One time we had a car die and they let me push it around the corner after business hours so they could look at it the next morning. When it was diagnosed that my car was dead for good, Ken priced new and used parts and let me know pros and cons to having them make such a major repair with each option for parts. I've always been happy with my service, my parents always use Pearson as well, and we always recommend them. Thanks Pearson Auto!
P.S. After reading other reviews, I have to add that Cody has always been great to deal with as well. He's always forth coming and answers all my questions. When Ken isn't around, I always deal with him and have always had pleasant experiences.
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