LKQ Central Texas - Goodwin JunkYard in Austin (TX)
| Address: | 5545 Goodwin Ln, New, TX 78130 |
| Phone: | +1 800-444-0211 |
| Services: | Auto parts store |
| Methods of Payment: |
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| Rating: | |
| ZIP Code: | 78130 |
| Open Hours: | 8:00 AM - 5:00 PM |
| Popular times: |
Wednesdays
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Credit cards
Cash only
Description
LKQ offers an extensive nationwide inventory of recycled OE, reconditioned, remanufactured, refurbished, new aftermarket and OE replacement parts, through its Keystone Automotive locations, for your automotive and truck repair needs. Whether youre looking for Door Assemblies, Mirrors, Head and Tail Lamps, Bumper Assemblies, Fenders, Hoods, Wheels and more, LKQ has the parts, paint and supplies you need to get the job done.
for Your Vehicle!
Working time & Location
| Friday | 8:00 AM - 5:00 PM | |
| Monday | 8:00 AM - 5:00 PM | |
| Sunday | Closed | |
| Tuesday | 8:00 AM - 5:00 PM | |
| Saturday | Closed | |
| Thursday | 8:00 AM - 5:00 PM | |
| Wednesday | Closed |
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Zip Codes
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What clients say about LKQ Central Texas - Goodwin in Austin (TX)
This place is awful. First off, it is NOT a pick-n-pull. You tell them what they want, and they can source it locally or from another of their yards. That's not a complaint, just be aware you can't see the parts yourself before they offer them to you. You also have to pay in full before they pull the part, but they do offer you a full refund if you refuse the part, which is nice. More on that later. I asked for a glove box for my Tahoe. The first one that arrived looked like it was in a fire. Rusted, the plastic was completely discolored, basically unusable despite their rating of "A". I refused it. They offered to get me another one, this time from Dallas, so I'd have to wait. I agreed, although they'd already wasted my time and gas so far. It took almost a week, and this next one looked like it had been dragged through a bunch of gravel. It was scratched up horribly on the outside. I was extremely pissed off by this place wasting my time and money at this point. What idiot selected these parts and thought "Oh, he'll love this part. Looks great."?! I demanded a refund. They made me wait 15 minutes before telling me I'd have to wait 5-10 business days for. It didn't take these morons that long to process my payment... After waiting for 3 weeks and nearly forgetting about it, I called them back to ask why the hell my refund hadn't been processed. They gave me the runaround until I was able to leave a message with their "accountant", and finally I received my full refund. What a mess. I will never come back here. I've been to plenty of LKQ pick-n-pull yards over the years, and this one (not a real pick-n-pull anyway) was the WORST experience I've had with this company. Avoid this place, go to an actual yard where you can see the parts you're paying for. EDIT: No, I will not contact you. You had many chances to make it right before my review. Now you can just live with it.
They are very disorganized. They first tried to sell me the wrong part when I had photos of said part that they gave me before buying, and then when they ordered the correct part they completely forgot who I was and now have to reorder from Oklahoma. TERRIBLE!
Customer service sucks. First tge guy asked fir what part im looking for so I tell him what it's called. He says I don't know what that is. So I tell him I have a part number can you look it up with that? He says we don't cross reference by part number. So then I tell him it goes the the back of a touch screen but it like the computer part. Says he can't find it. ... so now he says what's the part number????? I was thinking " did i not tell you to begin i have a part number?" So i gave him a part number and he says, no don't have it. I don't understand. EVEN I AS A WOMAN know you can look up anything with a part number! I guess he wants to keep his part.