A & A Wrecker & Recovery, LLC JunkYard in Austin (TX)

Austin (TX)

Address:	2905 W Howard Ln Suite A, Austin, TX 78728
Phone:	+1 512-670-7578
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Rating:	Based on 121 Reviews
ZIP Code:	78728
Open Hours:	Open 24 hours
Popular times:	Saturdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Or book our professional car removal services online!

Call us NOW

1-888-853-0481

24/7 Available

Free Towing and Same-Day Pick-Up Available

We Are Junk Car Buyers With Over 30 years in the Industry, Working Since 1992

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Description

A & A Wrecker & Recovery, LLC, is a certified towing business that provides 24-hour towing services and roadside assistance to any location in the greater Austin area. Additionally, we offer heavy-duty winching services and 24/7 auto recovery from private properties and impound lots throughout the area. The next time your vehicle breaks down on the side of the road, contact us without delay, and we will be there to help you posthaste. Our team is always willing to assist the Austin Police Department and the Department of Public Safety in local auto retrieval.

SAME DAY SERVICE AVAILABLE! Price Quote Guaranteed

Top Dollar Paid
for Your Vehicle!

Working time & Location

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

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What clients say about A & A Wrecker & Recovery, LLC in Austin (TX)

Illegally towed my friends car from his apartment complex when he explained to complex that registration website is malfunctioning. So the property manager called sorted out with the manager/ owner of A&A when my friend signed the release papers they refused to release his car because my friend was helping a woman who already paid to get her car released but her battery was dead and when my friend offered to help her get it jumped they began refusing to let him get his car back. Finally my friend gave up on getting his car and just asked for his belongings out of his car and they still refused (it is a law that VSR they have to allow you to get your personal belongings) so the police came and they still tried to refused letting him get his belongings until the police officer threaten to charge him with theft if the owner wouldn’t let him get his belongings . Total we were there for 4.5 hours

Saraiah Williams

05/16/2024 05:41:10

Car was towed for not having my placard totally accept responsibility for that . HOWEVER they towed my car 5/10 @ 9:41 wpm when I realized my car was towed the next day …. 5/11 I called at 12:16 got the information and arrived in 30 minutes on the phone I was told a fee of 321$ when I got there I was told a completely different number . I recorded the interaction . I was charged for 2 days of storage when it was only less than 24 hrs. I emailed the customer service after I picked up my car in hopes they would adjust and show good faith. The company never even responded . I called and the response was we still haven’t followed up with anything. Horrible customer service, guys remember you have 14 days to file a TDLR complaint

Tasha Williams

06/07/2024 14:22:30

absolutely unreal - my car was towed from the parking lot of my apartment complex, that I pay for, and my permit is clearly displayed inside of my windshield. I have lived there for 10 months with 0 issues and then the complex switched to this company. They forced me to pay $234 when they illegally took my car. They refused to provide me with any kind of information on how to dispute the charge other than provide me with an email and say I could get a response in 2-3days. They refused to let me document on their paperwork that it was illegally taken. They wrote down my credit card information on paper which seems INCREDIBLY sketchy all things considered. The most illegitimate company I have ever come across. If I had parked somewhere illegally or did something wrong that's one thing but I pay for the spot I was towed from and my permit was very much visible. They had to look at my permit while collecting my VIN#. They were looking for quick easy money cause this is a slimy establishment!!

Katherine Bingen

05/01/2024 17:34:15

On May 18, 2024 at approximately 4:45pm went to the 2905 W Howard Ln location to pick up a vehicle. I knocked at the door to the office and opened the door without knowing it was an employee only entrance, your employee then rushed to the door cursing and with a knife in hand being very aggressive and threatening. The door wasn’t locked and no signs stating that it’s an employee only entrance. Your employee was extremely unprofessional and rude . I need to know something was done about it or given a number to complain . When I asked the employee for his name he stated that he didn’t give his name which I respect due to the job he has and for his safety. I then asked for his employee number so I could leave a complain and he refused to . Upon looking at the receipt I found I’m assuming his employee number 14369. It’s very aggravating that it feels like his treatment towards me is just because of me looking Mexican . I’m a US CITIZEN and I don’t deserve to be treated like this !! It was a very unprofessional and uncomfortable situation. I went to help my employee to remove the vehicle since he didn’t speak English and that was the treatment we received. White Male , heavy built , gray hair with glasses age between 52-60 Update - it’s been a couple of days nobody has reached out even after leaving a couple voicemails very disappointing!! Avoid them at all cost

Guillermo Tavera

05/25/2024 22:22:05

A rating of “1” is too high for this shady tow company. They towed our vehicle from our driveway of our home with no violation to be towed. They were instructed by management to return our car at no charge with minutes of them towing it that morning. It wasn’t unit that afternoon at 4:41 that they informed management they had no trucks available to pick it up until late that evening but we could pick it up at their location if we needed it earlier. Of course we did so we drove over there only to be handed a paper that stated they weren’t responsible for any damage to our vehicle but we had video proof of them pulling our front wheel drive from the rear of the car so we refused to sign it and they would not release our car. We called the police who started a case number and told us to have our insurance company get involved. Of course this will take days so the next day (today) we decided to just sign the paper so we could get our car back but now the tow company Manager has stated that due to the fact we called the police that we now had to pay $353 to get our car out. This is th I very at its finest! Bad business practices constantly. This tow company location has been through several name changes because they are so unreputable! Do not use this tow company willingly!

Monica

12/20/2023 00:37:03

It's normal when it comes to reviews too expect alot of people not too like a towing company. People have too understand, its just their job and not all people who do this are bad it's just a job they have like any other. I went with a positive attitude, said thank you and tried too be respectful however 2 of the men handling this place really just DONT need too be employees here. I can see now why the reviews are so so bad . Here I am thinking it's truly just because their mad about the car towing but I personally experienced alot of what people are saying in the reviews too be sadly true. The way they speak too people is not at all professional and should definitely be shutdown for somethings they do here that do seem fraud as well as the customer service just being awful, and the wait time you have while awaiting your property is ridiculous even with them having and stating they need an hour notice when coming for your property. If this is the case then why should it take this long too receive your car if they get an hour notice about you coming. I understand if they have numerous people awaiting but with an hr notice they should be prepared and the fact the person and only person ahead of us awaiting their car stated they were there an hr waiting to for their car too come out and we'd waited 45 mins for the car and about 30 too be assisted, is crazy. Then once helped the person is just flat out rude, the customer service was so unpleasant and unprofessional I ended up having too call the cops too have someone come try and help finish this process and get involved goo straighten the situation which was very sad I even had too do this . My sister recorded the entire thing thankfully, and we are doing what we were advised too by the Cop that assisted and assure this kind of thing never happens again too anyone else . So the process were going through will definitely be worth it. Honestly came with a good attitude wanting too give a 5 star rating but sadly wasn't the cae . If there was less than a star I'd have too give it due too the worst customer experience I'd ever ever experienced.

Marylou Hagedorn

11/20/2022 20:52:05