O.T.R Private Property Towing in
Dennis (TX)

I'm elderly and forgot to put my handicap placard on display. They towed my car from my apartment at 10:30 pm. It cost $322 to get my car the same night. This company is a total rip off!!!!!

This place is completely unprofessional, should be shut down or fined . Every time you call up there if sounds like they don’t even want to answer and they mumble around random stuff. My car was towed on a Thursday morning , (not complaining for the reasons it was getting towed ), when and picked it up and when driving back home , tire was damaged , they dragged the car and created a flat spot , parking brake was activated as well , so maybe other damages were caused on to the transmission, still haven’t diagnosed it completely. Been calling them to get it fixed but again I repeat, they are so unprofessional they don’t even want to take care of their own damages

I buy car in the auction from this towing company I came i pay to pick up they they me we send you the paperwork to register and the documents it's olmost 1 month I call them to many times and still waiting now I have car sitting at the house and the worst is they even care

Had a ball joint break leaving my wife stranded in the middle of a driveway of a business. Called otr towing that I was familiar with after calling several more. They sent a truck within 15 minutes after all the others seemed to not be interested. After some work the truck was on the flatbed and 10 minutes later it was in my drive. I can't thank them enough and the driver was incredible. Again timely friendly and professional.

Went to retrieve my belongings and Andrew made it smooth sailing very polite personel.

They got me good wasn't even in Walmart 15min.. But that was on me.. I was stranded in Ennis for about 12-13 hours until my son came from Houston to get me.. They scheduled me an appointment for the next day to retrieve my belongings and I was was an hour late.. They worked with me and allowed me to get my stuff with no problems. Everything was still in place. Yes they had to go in my wallet to get my ID to verify who the vehicle belonged to but other than that everything was was good.. Thank yall for working with me..

I would give 0 stars if I could. These people are so unprofessional. Just look at how they respond to their reviews. I would stay far away from this company. They will steal your personal belongings and they also lie and tell you that you can’t get a copy of the inventory list and that you have to go through your financial company. They acted like they had no idea what was going on. Stole a pc, monitor and brand new shoes out of the car. They make you wait so they have time to go through your stuff and take what they want. This place ain’t even a real tow yard. It’s on a residential property with junk everywhere and a small gate to “secure” your car. They have no right to access the inside of someone’s car. Read the other reviews, the common denominator in these reviews is them.

This place should be investigated and shut down. How this man sleeps at night baffles me. My car was repossessed Friday. Had the money to get it out but they wouldn't let me get it until Monday so they can tack on daily storage fees. On top of that, it gave whoever runs this place free reign on my personal belongings. Everything I had was stolen out my vehicle. No windows broken, doors locked, yet thousands of dollars missing from my car. I don't know what kind of racket this man is running here but it needs to end. The biggest con artist of Texas right here in Ennis. They need to be held accountable for their shady practices. Private Property Towing is the wrong name for this business. Forgot to write theft company in that title. Just look at the photos... Does this place look like a towing lot? Every car here is subject to theft. Be careful folks this place is one big scam and your stuff will come up missing...sure I may have gotten myself into this predicament but that doesn't give them the right to steal my stuff!!

These ppl came and got my car not to mention they stole my wallet out of It with all my personal stuff which will be handled by the police then. They lied and said no one went through the car when I know exactly where I put the wallet

From what i hear from people that have needed their vehicles. The owner seems not to care about people. All he cares about is money. I understand people need to pay the fees but at least be little more professional and talk to people the right way. This man needs Jesus. God Bless him he needs it.

I needed to get my car out of the impound. I called this dude an to let him know I was on my way to get the car. He assured me they were available. When I got to the place, there was no one in the office. I called him and it went straight to voicemail. Then I called him again. He mumbled some incoherent nonsense and hung up. Took forever to get my car. What a joke

Had my car transported by this company to Houston driver was very professional and efficient did absolutely no damage to my corvette would highly recommend

Called 5 times in a hour no one ever answers the phone

The man who runs this business is very unprofessional. When an appointment was scheduled, nobody would answer and the business was not open per the hours stated. When he finally answered, he hung up in my mother’s face and never answered or showed up for the appointment. Very poor business etiquette on their part.

I would not recommend this business to anyone. Towed my vehicle for parking laying in dash board because it was no long able to hang due to tearing. I had informed my property manager two days before this and the company still towed my vehicle. When she tried to reach them they were so rude and disrespectful. I will be sure to share with everyone how they do business. Just out to make a dollar and inconvenience people.

This company towed my vehicle which I had loaned to a friend with a pass sitting on the dash then removed the pass claiming no pass was there and refuses to call back and give me any information on my vehicle only told my friend its $325 plus a daily charge as well for storage yet they won’t call you back to get something worked out when they technically stole the vehicle like a common criminal. I will be contacting my lawyer on this I loaned this vehicle to a friend to work on her vehicle and it had the pass for the apartment. The company so far refuses to comment and until they do will be considered as thieves and trash.

I’m actually real good friends with the owner and I know he has a job to do and unfortunately nobody likes it but just like they’ve got kids to feed so does he with that being said he’s great at what he does he pretty much makes the person understand that they didn’t pay their payment on time and sometimes I think that’s what someone needs but again with that being said outlaws towing is the best company

We've had a contract with them since 2019 at our mobile home park. They do what we've contracted them to do which is tow for parking on the street after 10 p.m., no visitors pass or expired visitor pass. Always friendly and polite to the employee's at the office as well as the residents in the community. It's definitely cleared up our community so much from people who don't live here.

Predatory towing business Edit: Not a fake review

I had my car towed by this company. It was parked where it should have not been so completely my fault and they was just doing their job. When reading the other comments I was expecting the worst.. I called and the office lady was nice. When I got there the driver was there and he was even nice. I want to thank y'all for the kindness. And I have hired them to tow another car for me and all went smoothly. Very professional people.

I visited a friend and was in his apartment for 5 mins and came out to my truck half way hooked up to a tow truck. I didn't know anything about having a pass and never been there before. there are signs posted but not where you can see them at night as the area is very dark. unfortunately the driver didn't care and wouldn't cut me any slack. he says "i can drop it now for 150$ but we only take cash or cashapp no credit cards" I only had my credit card but they don't take credit card so after spending about 15 mins to try to figure somerhing out couldn't pay the 150 drop fee because they don't take cards but he didnt care. so I had to let him take it and that 150 turned into 394$ when I went to pick it up not even 2 days later. the lady doesn't even keep change in her office. what kind of business doesn't have change. and then she wanted me to go get change or I would lose the extra 5$ instead of taking a few dollars off so it would be even. not to mention alot of other bad things I've seen that they do. you can't just go around and tow someone's car as soon as they get out of it. that's predatory towing to make money. They need to get their state of texas license revoked. Texas towing regulations states "You do NOT have to pay a drop fee unless your vehicle is completely hooked up to the tow truck. "Hooked up" means that the vehicle is already lifted into the tow position with tow lights and safety chains attached, and is ready for the tow operator to drive away". when I walked out there and asked to stop it it should have been dropped without a fee because none of the following were done. I have it all on video too. BEWARE OF THIS COMPANY

Not 24 hr service. Called at got voice-mail.

I was witness to this company performing predatory towing and violate state towing regulations by refusing to allow the owner of a vehicle to move it to avoid being towed, even though the driver hadn't even connected to the vehicle yet. The driver only relented when I threatened to call the police on him for his predatory towing tactics and failure to uphold state law. He then called our community manager and complained about my interfering with his "duties", causing me to get a notice about it. Your rights according to the Texas Department of Licensing and Regulations: If you return to your car and it is being hooked-up to a tow truck but IT IS NOT FULLY hooked up and ready for towing, you can keep your car WITHOUT paying a CHARGE. You do not need to prove ownership of the car in this instance. If you return to your car and IT IS FULLY HOOKED UP, READY FOR TOWING, BUT HAS NOT LEFT THE PARKING LOT, you may keep your car but YOU MUST PAY A DROP FEE. You do not need to prove ownership of the car in this instance either. The maximum drop fee statewide is $127 for car weighing 10,000 lbs or less; $178 for cars weighing more than 10,000 but less than 25,000 lbs; and $229 for cars with a gross weight rating that exceeds 25,000 lbs.

I called OTR and got an answer right away. The dispatched driver called me a few mins after my initial call and showed up with 15 mins. Friendly and knew exactly what he was doing. Definitely will use them again if needed.

I had read the reviews before hand and was expecting to be treated like a piece because I fell on hard times and unfortunately had my truck taken. He’s not a bad guy at all, the Mrs was just as nice. Just a guy trying to make a living. It was nothing like the bad reviews. The guy was professional and worked with me in my time of need. Would recommend him for use.

Extremely poor service, and terrible practices. I have no problem with someone who does an honest job to make an honest living. But when someone has to use shady practices that’s where I draw the line. Don’t let the 5 star reviews fool you, Clayton Haapapuro is the driver of the company, and Narcisa Babic works with the company as well. I have witnessed Clayton doing illegal towing practices to residents in my neighborhood. When confronted he becomes very aggressive and pretends like he’s doing nothing wrong. If you have a right to tow someone’s car, there shouldn’t be any problems, but when you have to sneak around in the middle of the night to try and get away with it, then you are probably doing something you shouldn’t be doing. He has lied about the state laws and towing regulations when confronted, because most people are not informed about this type of thing and wouldn’t know their rights when it comes to such matters. He also doesn’t fully secure a vehicle before leaving the location which is a liability to the persons property. Educate yourselves on towing rights and be informed the next time someone tries to take your property or money illegally. Again, I have no problem with towing as long as it is honest work, but this is not honest work. Do better Clayton.

They stole my medicines and my cooler out of my trunk...charged me extra to go and double check my car and make sure they hadnt left anything and i had groceries n my car that they took.