What clients say about Ennis Auto & Truck Parts in Dennis (TX)
Great experience overall. Everything was straightforward and the unit was exactly as described. I did run into one cross-threaded pan bolt that snapped during removal, but we were able to carefully extract it without damaging the case. Aside from that, everything went smoothly.
Couldn't be happier to have found a great recycling yard that ships in a timely manner and is attentive and friendly. All parts i have received from them have been as advertised. Please reach out to them if you need any parts
Ennis Auto Recyclers is an outstanding, family-owned business that truly sets the bar for customer service. The front desk staff is attentive, timely, and eager to help. Jerol and Connor are always kind, knowledgeable, and easy to work with, and Jay—the boss man himself—never misses a chance to greet me with a handshake. Their selection is immense, their expertise unmatched, customer service is impeccable, their facilities are state-of-the-art, clean, and easily accessible right off Hwy 287. It’s been a genuine joy doing business with them, and I highly recommend Ennis Auto Recyclers to anyone looking for quality parts and a team that treats you like family.
Look, I don't know about you, but I like to buy from places that give me peace of mind. Ennis is definitely one of those places. I have purchased plenty of notors and transmissions from them. Not once have I had an issue. The warehouse is well organized and the staff are very friendly. They may be a bit pricey, but I will take that all day long knowing that I can bring it back with no hassles if it isn't right or is defective. The only auto parts yard I deal with in dfw!! If u want the right stuff with a warranty u can trust, buy from them. Talk to Jerol. He is my go to guy
Drove a hour to pay cash for a part they had listed as available on eBay (to cut eBay out for them and save a little for them) and they didn’t actually have the part they had listed as available.
I had a very frustrating experience with this seller. They shipped me a damaged and unrepairable fender on a large pallet. When I contacted them with photos to report the damage, instead of offering any real support, the manager became aggressive and started using profanity over the phone. I was told they wouldn't even consider a refund until the fender was returned, despite the fact that it arrived in unacceptable condition due to poor handling. We don't mind returning the part but they strongly implied that I would need to use my own time, money, and resources to ship it back
Their refusal to accept responsibility and the unprofessional conduct of their staff, especially the use of profanity during a customer service call, made this a completely unacceptable experience. I strongly caution anyone considering buying from them.
Realy bad service was calling for the past 3 days to get a part to export and the first day they said was to be delivered the secound day was that they haven’t take off then I said when pick up fraiday myself when I call back they say it’s gona be till Monday lost the flight that was gona send the part in they suck and I spoke to Randy so idk if it’s just Randy bad customer service or all the business me myself own a business so I don’t do this to my customers ?
Looks professional and definitely keep paper in order and are quick, but they sold me a used bumper for 400, and It came with a crack. I went in to get it paint matched, and just getting it the right color and good enough to install would cost me more than triple the cost.
What’s on my mind? Well, I have a car that has been sitting at a shop for over a year now. This time last year we purchased a replacement motor from this company. I had to save up for a couple of months just to pay for the replacement motor. The motor did not even last 30 days in my car before I found myself stranded on the side of highway 59 having to have it towed back to the shop. I was told the motor was under warranty and we would be able to get a new one. Days went by, weeks went by, months went by. I checked in with the mechanic diligently for news and updates, and was always told the same thing, “Let me call and check, and then “no motor yet”. A few weeks ago I asked if we could just get the money back that we paid for the motor so we could look into other options, now all of the sudden they have a motor and it’s been sitting there for 6 months. But they don’t want to send it to us to honor the warranty agreement because the car has been sitting for so long. But it’s been sitting that long WAITING ON A MOTOR! So now I’m being told by my mechanic that they are saying we can’t get the warranty replacement motor that has supposedly been sitting there for 6 months and we can’t get the money we paid for a motor that didn’t even last 30 DAYS!
I have tried several times in the last week to contact someone. I called and spoke to the parts guy last Friday and gave him my number and was told the owner would give me a call. It’s been a week now and I did not received a call. I have also sent emails, I asked for communication from then out be via email so that I could keep record of it, no response. I don’t normally like to say bad things about local family owned businesses, but this is not family friendly customer service. I know this weekend is a Holiday and I know that the little motor for my car was not a “big money” maker for them, but that car was the only vehicle I had. I don’t have the ability to just get something else. It might not have been much, but I spent my hard earned money with this business and I deserved a 15 phone call or a response to my email.
Oh now I can get a response from someone? Now that I post a public review? But no call back from last Friday and no response to the emails I have sent this week?
we were only customers in the place ,had to sit and wait for ever , one guy on front desk , to busy on phone to help us so we just left with my money, buyer beware, waste of time driving to ennis
This is definitely not a junk yard, place was super clean and the personal is really helpful and knows their stuff, thanks Jarol! we haven't yet finished installing the transmission purchased from here but will update on that soon. I give Ennis Auto Recyclers 2 thumbs up....
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