What clients say about AutoZone Auto Parts in Joshua (TX)
Best place for anything the employees are very friendly and helpful.
Ask for
Joe
Rene
Lindsay
Jake
Ernie these people always go above and beyond to help!
Been using them since 2016!!!
Purchased a battery for my wife's truck and Jake took care of everything. Suggested options to prolong battery life and explained warranty thoroughly. Exceptional customer service and appreciate being treated like they've known me their whole life.
I really hate giving this autozone a single star because I like Autozone. This one is 20 miles away from where I usually go. This store had the part I needed so I drove 20 miles to buy it. Rather than give my thoughts on this poorly run store, let's just go straight to the straw that broke the camels back. The amount of profanity from the store employees was very unprofessional. I hope and pray they seek Jesus instead of acting and talking the way they did. I'll never come back but I am grateful for the past I needed.
Bought 2 different batteries from this location and just after 90 days they are bad and they won’t replace them and charge full price, manager is arrogant and won’t even speak to you, very unprofessional, DO NOT BUY ANYTHING FROM THIS LOCATION!!! Very disappointed in the customer service and the way the manager acted
Need to hire more people.
Had 3 employees helping the only girl in the store, with a line of people.
It was pulling teeth to get one to put their password in the self checkout so we weren’t all waiting even longer.
Clean store, friendly employees and didn’t try to upsell just because. With little to no coffee in my system I forgot the oil I needed for my car. The kind employee was able to take my license plate and find the weight. He directed me to the filter and got my air filter with a deal I didn’t even know about! Wasn’t pushy, very kind and upbeat for 7:45am! Will definitely be back.
I had to go to the Joshua Auto because my engine light was on, the Store Manager Joseph helped me out, I know absolutely nothing about cars, he went over and beyond his title to help me out and understand what was going on and what I needed, he made sure he broke it down so I could understand when he didn't have to. He could of just told me what I needed and sent me on my way, but he didn't he made sure I knew what I needed and showed me. I myself is a Store Manager of retail and his customer service is impeccable, you can see and tell he cares about his customers and what he does. Y'all have a great employee!! I see a bright future for him at AutoZone.... I myself need more employees like Joseph with his outstanding customer service.. I never leave reviews, but Joseph deserves one 😁
Joe is the best...he is a good listener and knows what he is talking about. We talked mustangs and all things related. It's good to know someone that you can trust and give good recommendations on parts.
My second time visiting this AutoZone & Joe helped me. He was very helpful, knowledgeable & friendly! This will most definitely be the AutoZone I purchase anything else needed for my auto needs. Thanks Joe!!
I had a great experience at the AutoZone in Joshua, Texas! Joe went above and beyond to help me out. He was incredibly knowledgeable, patient, and genuinely cared about making sure I got exactly what I needed. Whether it was helping me find the right part or giving helpful advice, Joe made the whole process smooth and stress-free. It’s not often you find that level of customer service these days.
My husband sent me to your store in Joshua to pick up some parts. By the time I got there I had already forgot the name of the parts he needed. When I walked into the store I was greeted by Joe Odom. Not knowing the names of the parts I tried to explain them & he knew exactly what my husband needed. He brought the parts to the counter & I paid for the parts and left. I will definitely be back to do more business with Joe & AutoZone in Joshua. Thank you Joe Odom 😊
Went in to get new wiper blades and the store manager, Joe, was very informative. He is a real good man! Every time I go into the Joshua location everyone is always very friendly and helpful.
Joe is an amazing employee! He took the time to help me find what I needed without my feeling rushed, and he was very kind and professional! Thank you, Joe!
I came in crying cause I was lost trying to find directions back to Topeka Ks and a nice lady helped me cause I'm older and not great with these call phones but if I remember correctly her name was Lindsey and crazy thing was she is from Topeka so she helped me with directions to get back and I was able to make it back home!! Very Helpful lady!
Great customer service love the people there
Lindsey she was very kind and nice love the energy she has for the company smart and knows what she doing blessing
Best AutoZone around Joe's team is great. Unlike the cleburne location where I have to stand at the counter waiting for 15 minutes just to be told they would be right with me and they go behind the shelf's the Joshua location is extremely helpful and helps with any question or problem we have.
It is 100° in Texas today and with the heat index it feels like 112°. The air conditioner does not work in my car and I've been sticking it out but today I finally gave in and I stopped at AutoZone and Joshua Texas to purchase some R134A to put in my car so I will have air conditioning at least for a little bit and won't have a heat stroke. I arrived at the Joshua AutoZone store and I went in and purchased a can of R134A for somewhere around $13. I then went outside to put the R134A in my car and the hose I had broke and I ended up using most of the can trying to get to work. So I went back in the store and asked if they had a hose I could borrow and they said yeah but she has to pay for it like I wasn't standing there and I said well how much is it And they said and they started looking around and they said well we don't actually have one. And then I looked at all the bottles that included a hose engage and the cheapest one was $40. So I went outside to get my bullet and when I came back in one of the five employees that were just standing around asked me what was wrong and if I was okay. I said I am hot. And he said Oh. Rank me up and that was that. All five of these employees were not doing anything and they were patronizing me because I was hot and to ask me what was wrong after I just asked them for a hose to put r134 a.m. in my car is very rude extremely bad customer service I spent $50 on nothing and nobody offered to help me put it in my car or anything although I look like I'm about to have a heat stroke terrible customer service do not recommend do not go to the store they suck
This location has the best customer service ever. Ms. Lindsay , and Mr. Eric are the best hands down, and get you exactly what you need fast, they are very knowledgeable about auto zone products. #Excellent Exceptional Customer Service 😊😊
Suggestion to this facility. Please add a sign that says your recycle oil drums are full. Come back another day. Then apologize for allowing a customer to bring several gallons of oil only to be told it’s full with no apology or suggestion. All the oils. We’re in plastic containers. Be more customer oriented please.
Joshua AZ is a great place to do business. Joe, Rene, and the team are always helpful, polite, and professional. I happened to be in the store when a customer was being rude after he had purchased the wrong part online. The employee offered him a full refund while also communicating firmly but professionally that he wasn't going to allow himself to be yelled and cussed at. I congratulated the employee on how well he had handled the situation. I realize that some online places may be cheaper but I enjoy great customer service.
Excellent service from associate Jason. Extremely helpful, knowledgeable and polite. Most definitely will be back. Yall need more like him,or have him teach customer service skills to other associates. People skills seem to be fading away in today's techno society. Good Job Jayson
Customer: Steve M
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