DFW Hook It towing & Collision in
Burleson (TX)

My car would not start so I called this company about towing and it was over $250 to tow from my job to my house, which is about 17 miles. I told him I would call back, after ask my sister if I could have it towed to her house, which is only 1.8 miles. When I called back to see would there be a pricing difference, I was told that they dispatch immediately upon giving the price, which I know is not true, based on the fact that no one dispatched yesterday. But then, as soon as the guy said that, he hung up the phone. He didn’t even wait to see if I would change my mind about The dispatch or anything. He just said when you know what you want to do call us back and hung up. He is rude as hell and they will not get my business. Plus, since you gave me no pricing, how would you even know whether or not I wanted to use the services? It seems like a scammer.

Very fast service and offered a better deal to fix my radiator would definitely recommend! Thank you Jory! Your amazing!

Jory was so helpful. He walked me through everything and did it very quick and efficiently. This was the best and smoothest interaction i’ve ever had with a tow service!

I’ve bought a car off Facebook market place and was needing a quick tow ! Back home Joey from dispatched answer my call quick & was super friendly! As well for the tow truck driver Jory he went above and beyond responding with in 20 mins and was super friendly & helpful if your looking for great service this is the place !!

Everyone was very professional and courteous! Really turned my day around after my car was towed and made a bad situation much better! I appreciate Kevin who helped me get the tow and James who was my tow truck driver, both helped me out in their own ways and I rate them a 10 out of 10. If you need a tow I highly recommend them!

I called on Thursday crying because my husband got into a fender bender on 35 on the side of the HWY. I was super panicked and the man that answered reasssured me it would be okay. The price was a lot and it's now at their shop, BUT the service was 10/10. I appreciate the quick service and the great customer service! As a super pregnant, hormonal woman I thank you for being so patient with me 🤣

Shoutout to DFW Hook It Towing and Collision (they’re a vendor for **Tesla Roadside Assistance) because they showed up within 20 minutes — fast, calm, and super courteous. Driver Jory was amazing and made sure I got home safely, which I really appreciated in the middle of all the chaos. We did have some trouble processing the payment (multiple tries over the phone), and honestly… this part surprised me the most — the owner, Joey decided to comp the tow. Totally unexpected and incredibly kind. Good people, great service. They’re officially on my to-call list if I ever need a tow again (hopefully not anytime soon 😅). Grateful for moments like this. 🚗🙏

Adam was awesome. He arrived within the promised window and loaded our car carefully. We were with our large fur baby and Adam didn’t mind him squeezing in for the ride home. Great job and thanks again!

Christmas Eve and here I am with a flat tire at 11pm driving with young children. I was in outskirt of town and stressed out. I called Tesla and they recommended that I call DFW hook it towing. It was a blessing that I did. Joey (owner) picked up and was so professional and very responsive. He said he’ll put his driver to pick us up as soon as possible. He also mentioned to us that he has a connection that could help patch my tire up on Christmas Day. Wow, I was so surprised that he showed up on Christmas Day to make sure that my Tesla was at the tire shop and that it was done correctly. Not only did they patch up my tire but did not even charge me. Miracle does happens on Christmas and Joey and buddy are my angels. Thanks to them I was able to make my trip home safely. I hoop all the good karma to them

The towing service was very fast and efficient. The truck arrived within 30 minutes of calling, and Jory was very professional and quick to assess the towing needs and have the car on its way. Would definitely recommend and use their service again.

Recently had a vehicle mishap from someone losing furniture they were hauling and these guys made the process so easy. They were very quick with the repairs once my insurance had taken their time to assess the damages. They were also very communicative throughout the process as well. Very good guys would 100% recommend for anyone that has vehicle mishaps!

My experience with this company was exceptional and seamless from start to finish. I coordinated the service with Tim, who was courteous, professional, and extremely helpful throughout the process. Anthony, the tow truck driver who retrieved the vehicle, was equally impressive—prompt, friendly, and very efficient. Overall, I am extremely satisfied with the service provided and would highly recommend this company for any towing needs.

These guys were awesome to work with . After waiting 3 hours for another company I canceled and called them. They were here within 30 mins . Fast friendly service . My truck reached its destination in perfect shape. They were respectful of both property when dropping off and picking up the vehicle . Definitely would use them again !

My trailer brakes had seized up and my wheel hub was coming off the axle on the way to work, they promptly sent for a driver and he was on his way. Anthony communicated very well about the eta. He was also very friendly and was very careful loading my trailer up. The price was way more than what I would’ve liked but I do understand that having to load a trailer up on a roll back is not a standard service.

I wanted to schedule a future tow. A guy answered, which I couldn't hear him through the phone because you could tell he was either on speaker or outside with traffic interference. When I told him I couldn't hear him he said 'nothing I can do about that!' How about just telling me you'll call me back when you're available and I can hear you better? Obviously he had more business than he could handle and didn't need mine.

Jory was awesome! He arrived within the predicted time window. He called with an eta and updated as he got closer. He was very polite, respectful, and careful with my vehicle as well as explaining step by step his process. He spoke high of his company and offered advice on the repair. Highly recommend!

I couldn’t have asked for better service! I urgently needed a tow truck near downtown Fort Worth. I googled tow truck companies and clicked on their link assuming it would be the first of many calls to find someone who didn’t confirm all of my fears of the usual tow companies. Joey answered and was so nice and confirmed my location, drop off, gave me a quote and a breakdown of it that cost was. Then he told me my drivers name Jory, and gave me his ETA. Jory then called me and confirmed my location and asked if I needed a ride etc. i also got text updates throughout the experience with a link that I can view the status, an online payment link / invoice with all details listed, cost breakdown, etc. When DFW Hook It Towing arrived I was impressed. The tow truck is custom painted with their logo, and name etc. I had never seen a cleaner tow truck in my life!! Jory was so nice and the entire process was so efficient and top notch! Which like I said is the total opposite of what I was expecting when finding a tow company. I would never want to use anyone else in the future. Thank you for caring and being good people!

My Roadside assistance company quoted a little over an hour for arrival and DFW Hook it and Towing showed up right under 25 minutes. The driver was very knowledgeable and had Excellent customer service skills and made me feel reassured every step of the process. I would give 10 stars if it was an option.

Had a very large toolbox moved approx. 35 miles or so. Strapped her down very well and made the trip unscathed. Very well done. Extremely professional and worry free move. Didn’t damage the toolbox in any way. I’d definitely use them again.

Great experience and care for my vehicle!

Extremely nice and professional. They made sure I was in a safe place and kept me informed of arrival time. Safely and carefully loaded my car onto the tow truck and quickly got me home. My driver was very kind making sure I safely got into the truck. The truck was clean inside and he was a very safe driver. I hope I don't need a tow again but if I do I will only call DFW Hook It Towing.

DFW Hook It Towing & Collision has helped me several times before with things like tire changes and other roadside issues, and every time they’ve been dependable and professional. A few months ago I had a tough situation getting my car towed from someone else’s property. The car was dismantled and inoperable and I honestly thought it wasn’t going to be possible to move it. JC from DFW Hook It Towing & Collision went above and beyond to make it happen. He handled everything with care, helped me load all the parts into the car, and somehow got it out safely. It did sustain some extra damage (which wasn’t his fault it came from the axle being taken off before). JC was professional, patient, and just a great guy all around. I really appreciate the effort and attitude he brought to a stressful situation. Definitely recommend this company.

Was in a bad spot and Joey the owner gave me excellent service. CJ was the driver and he was pleasant, efficient, detailed oriented and very conscience to do a good job. The communications between Joey, CJ and myself were absolutely excellent. They have a very vibrant and effective communication system. Excellent company

I had a great experience with my tow truck driver Joey! He arrived as quickly as possible with the time of day/traffic. Was professional, and handled everything with care. On top of that, he was friendly and made a stressful situation so much easier. I truly appreciate the excellent service and would highly recommend them to anyone in need of roadside assistance.

J.C. was great. I was an hour away from my r.v. not familiar with anything. Tire took a dump on my motorcycle. Couldn't go any further safely. The company was prompt. J.C. was very careful with the way he handled my bike. Secured it and we had a good leisurely trip back. Good conversation made it a short trip. Very satisfied with my service

Get that man JC a pay raise. towed my 01 is300 from Fort Worth to austin and kept me accurately updated on his way to the drop off location aswell as making the trip in a timely manner. Best customer service I’ve had from a tow company. Really decent prices and professional service. 10/10 would recommend.

I paid $194 after a discount of $15 to get my car transported 2.5 miles to an auto shop. I didn't like the price but they were the only ones that were able to tow me in a 15 minute wait time. The driver J.C. was very kind and wanted to know why I need their services. He agreed that the oil change company did cause the problem for my need to be towed to the shop. He was very understanding and he knew that the company that damaged my car did not want to assume responsibility. The tow service in general was a pleasant one. The price, however, still makes me cringe.