Called and the person who answered the phone sounded like they were asleep and when I told them the situation they said “they couldn’t help me” and hung up in my face. Very unprofessional.
0 stars. I called at 12:36 PM, and my car was not dropped off until after 9:00 PM — over nine hours later — even though the vehicle was only about 1.3 miles from my house. The delay was completely unacceptable.
In addition to the extreme wait time, my vehicle arrived with additional damage. The driver stated, “I don’t need help, I’m a professional,” yet still required equipment to unload the car properly. My brother offered the driver $20 if he waited 20 minutes so we could get the proper equipment, but instead we immediately used a motorcycle jack I had in my truck and began unloading right away. The unloading process itself still took about 20 minutes.
When it came time to pay, I was originally quoted $150 and told I would receive a significant discount due to the nine-hour delay. However, they only reduced the price by $20 and then attempted to add another $20 charge based on my brother’s earlier comment — even though we did not make them wait and unloaded the vehicle immediately ourselves.
I refused to pay the full amount. Charging $150 for a tow of just over one mile — after a nine-hour delay and additional damage to my vehicle — is unreasonable. I have included screenshots showing when I first contacted them and when the driver finally arrived more than eight hours later. They did not leave until approximately 9:20 PM.
I will also be posting photos of the additional damage caused during the tow. While unloading a damaged vehicle can be challenging, proper equipment — such as a simple car wheel dolly — could have prevented the extra damage, especially from a company claiming to be “professionals.”
Overall, this was an extremely poor experience: excessive delays, questionable pricing practices, and further damage to my vehicle. I do not recommend this company.
Great service! He was able to be here and also offer me a military discount as well! I truly love the professionalism he displayed and the timeliness. He did it quickly at a great price. Would get a tow again!
I needed my car towed only 1 mile and out of everybody that charged 135 the highest, they charged me a decent price and was quick and efficient. Communication was great. I was in contact with both the contact person and dispatch. Very happy with their service and quick turn around. Salute this company! Will recommend to everyone.
I live in Weatherford and my car broke down going towards Waco they picked me up and dropped me off at home. They were fast and reliable I would use them again. Great company not overpriced at all. I was even allowed to ride with the driver.
Thank you so much ! I needed a last minute tow and he came to help me out. Little bit of a wait with traffic but worth it. Starting rate $120 very good in my opinion.
This was my first time ever needing a tow truck, and I went with J Jasmine because of the great reviews. They absolutely lived up to them! Fair pricing, fast pickup, and Joe the driver was kind, professional, and reassuring. I would definitely recommend J Jasmine to anyone in need of a tow.
Jasmine towing gets high remarks. They helped me get my car towed immediately. They were very friendly and courteous. I highly recommend them. Pricing was reasonable considering it was after hours.
Joe the tow truck driver was great. He showed up in a reasonable time picked up car pretty quick off the side of the freeway and took me straight to the tire shop. Very affordable as well. Thank you Joe!
Great service I have to say that this man is an Angel he help me and my family knowing Xmas is around the corner and I didn’t have enough money to pay the firm price for his service but he made our night he work with the budget we had and I was so grateful! Best service guys if y’all need a toad truck please reach out to Jasmine towing service won’t regret.
My Angel!!
Thank you Mike, great job!! They were able to move this car into a really tight spot. Great service, highly recommend going to them for your tow needs.
Needed my race truck hauled to the dyno. These guys showed up early and were very polite and charged exactly what they said they would. They handled my truck with care and were the cheapest tow company around. I will definitely save their number for future business.
J Jasmine went above and beyond to resolve a small issue we encountered when my van was towed. They were very apologetic and immediately made it right. Throughout the entire process, they were professional and checked in at every step to make sure I was satisfied with the service. My van was picked up and delivered safely. Thank you! I will gladly do business with J Jasmine again.
Honestly such a fast and handy company! I called and they showed up! Will definitely be recommending them to friends and family, a very trust worthy company!! Great response time and amazing customer service and sooo affordable :)
These guys really helped me out today. They got my car loaded and to the shop super fast and at a reasonable rate. In the event I need another tow, I will definitely use them again.
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