What clients say about Fenix Parts, Inc. - Corporate Office (NOT A PARTS PICK UP LOCATION) in Palmhurst (TX)
The customer service is terrible. I called to get confirmation for available parkinson', and we're specifically told that they had it at this location, which is over an hour away from me. When I got there, they told me that it wouldn't be here until the next day.That it was in their warehouse, but the representative told me something totally different. You guys seem to be the type of people who doesn't really care about the person in need as long as you're lining your pockets. You all should be ashamed of yourselves.
I have been getting played by the 2 different reps here. The first named Tony, was kind and almost sincere at first then when I tried to get an engine covered under a warranty we purchased he won't talk to me anymore and keeps sending me to voicemail or just leave me on forever hold. Unbelievable. Then got a hold of a Juan in Florida, same thing. Trying to make contact and now he is ghosting me. How the hell they get away with doing this to people is beyond my understanding. Going to Better Business Bureau and reporting this! Update, 1 day later, I have received a message from Juan, a follow up, will see where this goes.
I am posting this review in hopes that it reaches Fenix Parts corporate leadership so this situation can be addressed immediately.
I purchased an engine from the Columbus, Ohio Midwest region facility under a 3-Year Platinum Protection Warranty with the understanding that if a major issue occurred, the warranty process would be handled professionally and promptly.
Unfortunately, the engine has already developed a serious problem — the first cylinder has lost power — and my vehicle is currently inoperable. I immediately began the warranty process and was working with Andre from the Midwest region (Columbus, Ohio facility). Last week, Andre informed me that the insurance claim had been filed and that the warranty company would contact my mechanic to move the repair process forward.
It has now been over a week, and nothing has happened.
My mechanic has not been contacted, the repair process has not started, and I have repeatedly called and left messages trying to get a status update. Unfortunately, I have received no response and continue to get the runaround. At this point, the lack of communication and follow-through is extremely concerning.
As a military service member who travels frequently, I depend on my vehicle being operational. I purchased the engine and Platinum Protection Warranty specifically to ensure I would not be left without support if a failure occurred. Instead, my vehicle remains down while I attempt to get basic communication regarding a warranty claim.
This situation does not reflect the quality of service I have previously experienced from Fenix Parts, which is why I am bringing this directly to the attention of corporate leadership.
I respectfully ask that someone from Fenix corporate or the warranty department immediately review this case, contact my mechanic, and move this warranty claim forward so the engine issue can be resolved as soon as possible.
If this matter cannot be resolved quickly, I will have no choice but to escalate the issue further through appropriate consumer protection channels. However, I would much prefer to resolve this directly with Fenix Parts in a professional and timely manner.
I am hopeful that Fenix leadership will step in and help ensure this warranty is honored and the repair process begins immediately.
Bob is an excellent representative of this company. Great customer service and care. He is very welcoming and his customer service is the excellent. He provides this company with great value.
Horrible company and even worse warranty on there product! Stay far away from this company. Jim in Florida is a liar and could not produce documents stating a lifted truck has no warranty after we were promised a 3 year 100k coverage... YOU HAVE BEEN WARNED!!!!
Service on the phone is good when ordering parts. However anytime it come to paying for stuff, none of the payment processing works!!! then they want you to send copies of drivers license to some random number. All seem so sketch!! Last 3 times I placed orders - every order for just one part took over an hour!! This is absolutely absurd!! Hate calling here. I feel they may be violating Privacy Policy act as well - sending my personal license data to random number. You guys need to fix these issues!!! I order parts all over the US and just plug in my info and its done. Why they heck is your process so grueling? your Customer hates doing business with you. Turn it around and fix the problem. One of you office managers do a test call through the 800 number and place an order for a part and go through the order process and find out how tough it is to order a part! You put your customers through a battle just trying to get 1 parts. Insane
Bad company….:tried to get some part…bad idea….they send me the wrong part 3 times….every week they send me something wrong….they can’t get it right…..lack of communication inside the company, it’s crazy…you can’t reach no one on the phone, except your agent….and the agent can’t get no one the phone also…..it’s how bad the company is.
Bad service from the company, I have had a problem with the transmission since October 2024. To date, they have not resolved my refund. They just throw the ball at each other and when they are worried, they fire the seller and the others say they don't know anything. I do not recommend buying from this company. They will have many problems. I would like to talk to the general manager to see what he thinks about the poor management of people who don't solve anything.
Evelyn is always so helpful when ordering parts for our shop. She always tries to find the cheapest prices for us and always finds everything we need. If you ever need to find anything I recommend you to ask for her you won’t be disappointed!!
THIS PLACE IS A JOKE OVER 30 DAYS AND STILL WRONG PARTS I CALL THEM IN NY BINGHAMTON NY AND THE SALE GIRL STARTS YELLING AT ME TELLING ME IAM WRONG I DONT KNOW WHAT IAM DOING AFTER OVER 35 YEARS IN THE CAR REPAIR I THINK I KNOW WHAT IAM DOING STAY FAR A WAY
They were very helpful at first when I called. Now that I need to contact them about an issue with the service, I can’t get ahold of anyone. Every time I call, the phone magically can’t connect. Every time I get through to a person, they don’t know what I’m talking about and won’t help me. The last person I actually got ahold of told me that I wasn’t even listed in their system. Never use this company’s services because clearly they only care about ripping off customers and hiding from them so we can’t complain and get what we are owed from this sad excuse of a company.
Paid to have my vehicle towed all the way up there $150 and now they won't work on it now I got to get it towed back home for another $150 what a ridiculous situation service manager was absolutely worthless and trying to solve this problem I'm on a campaign now to trash your name through truth on the internet
Should have read the reviews. I’ve been speaking to Valery about a check correction and I’ve just been getting the run around. Can someone PLEASE help me. It’s been a month and nothing
Its been exactly one month today since I ordered a hood and a bumper. The hood showed up today, looked terrible, and the bumper is still sitting there in NY apparently. It's been there a whole month and they didn't think to ship it out!? I tried to ask them when I could get the item and I was rudely told that it wasn't their fault that the carrier didn't pick it up. If you're a professional shop and enjoy doing business with other professional people, I'd shop elsewhere.
Great experience!! Fantastic service!! Reasonable prices!! I purchased a front bumper for my vehicle, the bumper was at they're facility for pick-up as promised, it was in very good condition, better than it looked in the photos. Thanks Crystal Valdez for a great customer service experience !!!
This company doesn't hold up to its warranties claims. They owe me over $2000 in labor warranty claims for 2 bad engines they supplied. I've been waiting months and have called them over 20 times and they act like nothing ever happened. Even had to dispute credit card for last warranty engine they charged me for and refused to credit back once the 2nd bad engine core was returned. They act like crooks and just delay for months and still don't refund the money they owe for cores or labor warranty. After speaking to manager Ruben many times, he all of a sudden acts like he has amnesia as though we had never spoken about this issue even though we've spoken about it more than 5 times in just the last 2 weeks. I would suggest not buying any major parts from these folks unless you are willing to eat the warranty on that part if it goes bad.
This review is for Fenix SE. I had ordered a driver knee airbag for dodge durango which was suppose to come with the cover. Only the airbag came so I had reached out to the sales rep Cary Blackwell. She said she will reach out to me and I have been calling her for past week and left messages but no response. After multiple try's I decided to talk to another sales rep (skipper). He said he will look into it and call me back If I don't hear from someone within a hour call back. It's been 2 days and when I call back I keep on getting transfered. 2 stars cause when ever I spoke to Cary and skipper they both were nice and had good service but cant seem to resolve this issue
Matt Kappelmann is the most helpful rep! I am new the the automotive parts industry and Matt has the patience of a saint! Super knowledgeable. Fast shipping and great quality parts! Fenix Parts is my first call for all used car parts. They should be your first call too!
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