Was having a slow start issue and Devin Moore did an amazing job. Told me we can check the battery here. Sure enough it was the battery he helped me select the new one and some anti corrosion products to get me back on the road.
My husband and I have made two trips to the Lumberton, Texas store within a couple days. We were greeted by a nice and knowledgeable young man named Devin. Devin was very knowledgeable and helpful. He even gladly went out into the parking lot to put the new windshield wipers on our car. This is the type of customer service that all businesses should offer! We will use this store again in the future. Thanks Devin!
As I was getting ready for my New Year’s Eve plans, my car battery decided it didn’t want to make it into 2026. After getting a jump, I headed to the Lumberton store, where Tony quickly stepped in to help. He even installed my new battery, one of the trickiest installs on a 2021 Ford Explorer. He never gave up and remained extremely friendly and professional the entire time. This store is lucky to have him!
My go to Automotive store. Very kind and courteous employees that are very professionalthere prices are on point! And clean store & well organize isle's are so clean.
Devin is an awesome worker. He helped me not break my bank and was super nice. I was worried i was going to be talked down too like i was dumb but he was super nice and got me a new battery and put it in my car. Get that man a raise.
Devin and Danny are always super friendly and super helpful I have the most ridiculous questions sometimes but O'Reilly's is always there for me so thank you guys!!! Keep it up
As I was walking up to the counter to buy the couple things I came in for the first words out of the cashiers mouth was “yall been drinking today?” I politely said no sir we have been under a car changing out control arms. The guy didn’t say another word to me I paid for my things and walked out the door. Not even a thank you or have a nice day. Will never spend another dollar in that store. Will take my business back to autozone where the employees know how to speak to a customer!
So thankful for O'Reilly auto parts lumberton.. best customer service, very helpful and they knew what they were doing.. I went to silsbees O'Reilly for a battery terminal , they sold me the wrong one, went to auto zone now one to help, they had an older woman working by herself , drove all the way to lumberton got what I needed as soon as I talked to those sweet young men.. thank you O'Reilly for taking good care of your customers..
Fast, friendly service. I was picking up some replacement parts for my truck. I got what I needed, and didn't need to replace a battery that they tested for me. System checked ✔️ okay.
I don't usually name drop, but Damien was so super helpful, I just had to make sure he received his comeuppance. I came in for a diagnostic test (check engine light was on). Damien hooked it up and told me what the issue was. He explained how I could fix it and provided all the necessary parts. It sounded complicated, but he said the mechanic would charge 500-1000 bucks for the service and the parts were less than 200 bucks. I thought I'd give it a go and sure enough I was able to fix the problem. Took me a couple days, but I did it! Damien is well-deserved of a raise or a bonus because that service is hard to find. This location is a little out of the way for me, but I'll make sure to visit here from now on when I need something. Thank you!!!
They checked our battery with analyzer which showed it was getting bad. They swapped it out there so I didn't have to make another trip to return the bad core. Top notch auto parts store.
Got a flat tire today and went here looking for help; none of the tire shops looked open! Chris put my spare on and was super sweet! Super grateful for his help and assistance. Going above and beyond to help a neighbor.
Could not ask for a better place to buy parts. All types of greases and fluids to keep the old truck or peppy hatchback alive during these trying times. DIY Mechanics playground.
I went in to get a new battery and terminals. This is my 2nd time of returning to this store for help. The first time I was told to get the terminal cleaning kit, that did absolutely nothing. Waste of time and money. If I would have been informed that my car would have a better chance if I would just replace the battery and terminals before I could have saved more time for myself. I ALWAYS buy my battery’s for my car from this company, never had an issue. But today I walked in and was told just the battery was $200, which is ridiculous for a Nissan Juke. I asked the very young man if they knew if Walmart had them cheaper. He laughed in my face and told said “yeah good luck with that”. I have never been so humiliated in my life by his tone and non helpfulness. I was able to go to Walmart and buy a battery(3 year), terminals, and car fresheners for $135. Please inform you staff that we are all people just trying to make it through the day and he should have more respect for the costumer that uses your services.
This people are top notch. I would definitely recommend them to you. And if your not completely sure what you are looking for they can assist with that also along with more than one choice.
Walked into the store today to get a fan belt. Three guys behind the counter are listening to one of them explain to the only other customer in the store that things ordered online coming from Dallas never show up on the day that the online order says it will. I waited a few moments but still had to ask for help. When I told the young man I needed a Gates 7500 belt. He asked what car it was for. I told him that it didn't matter as it wasn't for a car. He told me that I didn't have to have an attitude. I said they didn't need to know what car if I gave a part number. He told me he had the right to ask and the right not to sell me a part. I left and bought at Autozone.
I would encourage anybody who is in search of parts to reach out to Jordan at the Lumberton store! He is not only incredibly professional behind the counter, but also Incredibly helpful in Assisting those who like myself, I know absolutely nothing about auto maintenance! He is definitely someone who I will be back to see you again very soon! Thank you Jordan!
I ordered parts on Wednesday and was told they would be in by Monday morning and then I went to the store and was told sorry it would be there by 2 and we'll call you as soon as they arrive. I called at 3 o lying to be told the parts will be here by 7 and yes we'll call as soon as they arrive. It is now 10 PM and I have not received a phone call or any consideration whatsoever from this store. And this is not the 1st time to be totally blown off by this location.
As soon as I entered the store, I was greeted and I asked where to find the items I needed. Customer service man at the counter knew exactly where to find it. Lucky me it was BOGO that day! He told me about it.... So I saved and was very pleased!
Went into get a deal on some headers because word around town they had them cheaper than Advanced. ALWAYS REMEMBER QUALITY OVER CONVENIENCE. The guy that waited on us had decent customer service with conversation but does not know a lick about his job. He did not ask what type of vehicle, year model, or motor when ordering these parts and said he had to special order them, which is fine because, most things anyways that we want have to be ordered. He barely knew how to type so i had to helo him imput things into his computer. He said they would be here next day at 8am. We are here at 9:30am next day and are being told they will be here tomorrow around 3:30pm???? then another guy in there explains that we should avoid having that guy wait on us because he doesnt know what he is doing. Last i remember about being new is that you get trained, so obviously yall arent training yalls people very well and thats extremely unprofessional to say to a customer about your coworker. Just another reason to go to Advanced .
Very helpful people, I felt a little rushed by the short haired guy, but the next younger feller was very helpful and made great small talk about how the shocks on my hood went out and almost clunked me over the head. All around good place to get some parts and what not. I give customer service 4 stars for the average of 3 and 5
Wonderful helpful people. Smart and experienced. Stacy is the best. Kyle is a good man. And they gave me a Veterans discount. Not many retailers do, that meant a lot to me.
As most people know, we don't have many freezing conditions here in South East Texas, but last week it hit us hard for a couple days.
And O'Reilly's was the only store that I could find some cans of de-icer. Thanks to them, many of our employees here at Classic Chevrolet, were able to have a safe drive home. Thank you O'Reilly....
I stopped in for a new set of wiper blades the young guy that helped me was very knowledgeable and helpful. I just wish he had a little bit of a personality to go with it.
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