ORR Cadillac GMC in
Longview (TX)

I LOVE my new car! Brian made the buying process so easy. He answered all of my questions. He answered every call or text and was so patient with me. He got me the exact Yukon I wanted and I LOVE it! I worked with Chuck on financing and they gave me a great deal and that was a super easy process as well. And finally, Rob delivered my vehicle to me to my home and he was one of the kindest people. I truly had the best car buying experience here. I would recommend ORR GMC Longview to anyone! Thank you all for such a great experience!

Excellent service. People are so nice. Well informed about your needs. Service was great. I will continue doing business with them.

Pathetic sales service. We called him for a specific hummer deal and the new car sales manager responded in a rude way - he was literally spelling out the word - G O N E

I went in to have my oil changed and everyone was very nice and they got me in and out as scheduled.

They persevere that's for sure! They were determined to find the problem and rectify it. No matter how long it took. It seems like they did, we are a month down the road and everything's looking good🤞.

Samuel in the service department is a ROCKSTAR! He stayed in contact with me regarding the status of my car 🚗 and what I could expect. My experience at Orr Cadillac was great!

I want to give praise to the service department. These folks really know how to take care of their people. Samuel Etheridge took great care of me and kept me updated every day. If it wasn't by phone, it was by text but he made effort every day to keep me posted. The technician took special care of my vehicle while working on such a big job. The service manager Jeff, I got to speak with and may I say, he is one of the reasons why the service department is the best in all of East Texas. I came in to pick up and Samuel went to grab my vehicle from being washed and vacuumed which was courtesy by the dealership. I was greeted with smiles from both TY and Chantelle who work with my advisor Samuel. I signed my papers with Sandy who gave me my paperwork. Every single person I encountered gave me top notch service. Thank you ORR.

You were ALL so amazing at ORR Longview! I truly appreciate Alex and Christian for their amazing work in the deal we had on my new Yukon Denali XL!

Brayden Coy was amazing! He was extremely knowledgeable about the vehicle we were purchasing and came across as very trustworthy. He was never pushy, which I truly appreciated. Brayden was personable, sociable, and made the entire purchasing process easy and simple. I genuinely enjoyed working with him as our salesman and would highly recommend him to anyone looking to buy a vehicle.

Samuel in service took wonderful care of me. Not only did he show empathy, but you can tell that he truly did care about what was going on. Thank you!

I am from out of town and I brought my new truck back in to get serviced because the tailgate speaker did not work, which was not gone over when I bought the truck. The service people said it was a blown fuse, well not only that but they couldn’t even refuel the truck all the way for this inconvenience. They only put 8-10 dollars of diesel, which doesn’t cover the trip there and back. The fuze got replaced and the tailgate speaker worked. The issue is that the tailgate speaker stopped working again after a few days. I told my sales guy there about the speaker not working again and he did not do anything to help. I spoke to my service provider, Brandon about a question I had a few days later after getting it serviced and he pushed me off on trying to get it done at my local dealership. My local dealership can’t help me until the beginning of January 2026, which is frustrating. Buying a brand new truck and all of the features not working along with the service advisor and sales person not helping out has made my experience upsetting.

Ty in service is the best! I took my terrain in for an update! He got me right in - pulled my car around due to bad weather! He was so very nice and had a great attitude even though he was crazy busy! Will definitely recommend Orr

Go see Judd Mims at Orr in Longview. He makes the entire process so easy. He's very knowledgeable and friendly. The entire staff was very welcoming. I would give 10 stars if I could!

Our shopping experience with Corey Griffith was very pleasant. He was most helpful and knowledgeable about the vehicle we purchased and he was not pushy. I highly recommend him.

I came in here for an oil change, tire rotation, and a diagnostic for my passenger seat not working. Oil service was a little pricier compared to your typical non-dealership oil change service and it did take a lot longer, but that might have been due to the diagnostic. HOWEVER, this is why I give them 2 stars. I asked them to do a diagnostic on my passenger seat and figure out why my power seat was not working. After 2 hours, they came to the conclusion that the issue was that I needed a new seat motor. I then asked Chantelle which motor went bad and if she could specify, since I knew there were 3 motors for the power seat. She then couldn't specify which motor but proceeded to tell me that they can fix it for around $400. I ended up figuring out what was wrong with my seat. I HAD A BAD FUZE! (Which costed me $8 to replace). I feel absolutely ripped off and scammed by this dealership. I hate acting like a victim, but I don't know if they targeted me since I'm a younger student with a nicer vehicle. If you are someone who is vulnerable, please be careful with this place.

My 2023 GMC had an issue just south of Dangerfield after hours 2 nights ago. I had it towed to Orr GMC and left my keys in the drop box along with an explanation of the issues on the envelope they provided. We were on vacation and had to get a hotel for the night. I fully expected to either have to stay a second night or get a loaner vehicle until it could be repaired. However, when I called the next morning at 9am, they had the truck repaired as well as fixing 2 recalls that were out on it. They were washing it at the time (inside and out), and we're about to call me when I called. This is the type of service all companies should strive to achieve. Thank you Orr GMC.

Very upset that our new vehicle shut down after less than 500 miles. We bought it for dependability and reliability only to have this happen. Not a reflection on the dealership or salesmen who sold it to us but on GMC. F- The gentleman at the service desk was very understanding and kind. He explained all that went on with the automobile to our satisfaction. Believe his name was Ty Hayner. Our Acadia is running smoothly now so the techs that worked on it have our thanks as well. Orr GMC and all it's people have our appreciation.

Ore GMC is AWESOME. Would give 10 star rating if I could. I mainly dealt with Angel and he was ABOVE professional when it came to me and my truck. Everyone one I met with in the body shop, paint shop and assembly shop were top notch. That is one of the reason I bought my truck from Ore because of all the great recommendations I heard. That is also the reason I brought my truck back to Ore when I needed work done. I will sing Ore GMC praises every chance I get.

I had a great experience with the dealership. Brody Metcalf was great to work with. He listened to what I was looking for and found the vehicle for me. I recommend stopping by and talking with Brody if you're in the market for a vehicle new or used. The vehicle i purchased was in the exact condition as he stated.

Corey was fantastic. He was super helpful, patient and willing to work with me. Orr GMC has my respect as a reasonable and professional dealership!

I brought my charger from here back in 2021 and the salesman I had was victor and he made sure my car buying experience was smooth and stress free.. He’s awesome !

I highly recommend Brody Metcalf at Orr. Great salesman, he knew every single detail about the vehicle I purchased. He did everything in his power to get the price to where I wanted it and got me a great deal. No hidden numbers or charges, completely honest and forward person! 100% will be using him again.

I have purchased from them before, and they are in the business of selling cars. You are not there all day. Great dealership.

Just bought a used car through them. I worked with Kaylee and she was beyond accommodating! The car is 10 years old so i was worried about finding financing, but she got me financing with an amazing interest rate! I live 86 miles away and with mine and my husband's work schedule, it was hard for us to get down there. After doing all the paperwork online and over the phone, they delivered the vehicle to my house! Couldn't be happier!

Enjoyed working with Judd Mims and John Ray. They helped make the ordering and purchasing process fairly painless :) Wish it didn’t take 10 weeks to get a new vehicle ordered, but I understand that is out of the local dealership’s hands.

The salesman Christian at ORR is an outstanding salesman! He was able to help my husband get a truck while we both traveling in different states. We really do appreciate him for helping us. If you are looking for a new vehicle go see Christian!

I talked to victor at Orr at beginning of last year and essentially told him what I was looking for in my truck and when I would be ready to hopefully pull the trigger. September rolls by, the month before I planned to touch base and get ready with him, and he calls me with everything I was looking for…. Well except for a sunroof. However with the price he gave me, it’s something I could definitely overlook! Victor did an amazing job of not only getting me into my dream truck, but making sure it was done beyond customer satisfaction! I will be recommending victor at Orr to all friends and family!