Took my 28' travel trailer, that I just purchased used, to have the axles aligned. I was concerned that the axles may need to be replaced. The tires were wearing very badly. Met Michael at my appointment time. He immediately made me feel better. He said ii is rarely as bad as it looks. I left my trailer and went back to work. He called me later that day and said we got you all fixed up. I thought they would have it for several days. I picked it up the next morning. Wow what a difference. It pulled so much better. They did a great job at a good price. Honest people doing great work. I highly recommend them.
Very disappointed in Hanks on my girlfriends red Chevy Texas Edition 4x4 last week dropped it off at 10 am they got to it around noon for a front end alignment and tire rotation and supposed to fix a tire air leak the didn't and didn't put the best tires on the front as requested after 4 or 5 hrs of waiting never again we will stick with the Mexican tire stores lol
I had a cracked aluminum wheel on a Tesla. Byron was the one that helped me out and seriously got me out of a bind. I was on a 2000 mile road trip and desperately needed it fixed. As soon as I pulled in he started and my rim was completely fixed in 1 1/2 hours. Extremely helpful, friendly, and honest. Soooooo happy I found Hank's shop. Thanks Byron. You really saved my wife & I today. 🙏
My dad was going to Hank's in the 70's because they were the only one that could properly align a Ford Twin I Beam axel. I've been told by them if it can fit through the doors, we can fix it. They have my business for life.
Wish there was a zero or even minus star choice.
DO NOT use Hank's "Frame" and Wheel for ANY frame work on simple pickup frames. And be careful if you expect other services on time.
Frame Work
After saying they could fix it, keeping it for a week or so, charging me about $600, I go and pick up my truck (mid-90's Ford F150). After some more time I get to where I'm putting the front fenders and hood on and I find that the frame is still misaligned.
I take it back, and after another week, Matt tells me, "Sorry, Can't do anything about it."
"Well", I say, "Can I have my $600 dollars back since you didn't even do anything?"
Matt, "No."
Now, this wasn't a vehicle smashed to oblivion. You can't really notice the misalignment just standing and looking at it (without the bed or front fenders on it). All it simply needs is the passenger side rail moved forward about an inch and a half, and the front ("horn", as it's called) dropped about 5/8". Thanks to the cross-braces, etc. the rail didn't even need any lateral adjustment. No other problems with the truck, though I obviously had to get a replacement fender and hood and some other parts to make it good again. Still, at this point, honestly, I'm about 100% sure they didn't do anything to the frame the first visit given the simplicity of what's needed now. My bad for trusting them in the first place, I guess.
Alignment
But, there's more. A few years ago I had taken the same truck in, after calling and being told to bring it in on a Thursday, to have an alignment check. I drop it off the next Thursday morning. No contact all day so I show up a little before closing to get my truck. NO ONE HAD EVEN LOOKED AT IT! Thankfully another shop in town honored their own promise and I had the alignement done the following day.
So, I've given Hank's two chances to do right, and this fiasco with the frame work was the last straw for me, and should be a strong warning to you. Their reputation is unfounded and I will never return, nor recommend Hank's for anything, ever. You've been warned.
Have been taking my truck to the big box stores for years and the last two times they told me they couldn’t align it. They told me it was a bent rim, etc. I knew better. So I finally took it to a local shop. They used older technology to align it and it worked great. Hanks had me fixed up in no time.
Phenomenal service. Polite professional and honest. Their prices are very reasonable too. I dealt with Zach both times I went there and I truly enjoyed talking with him. Very nice young man. Wish him the very best!
Big shout out to Hanks Frame and Wheel for helping me get back on the road. Friendly atmosphere at a reasonable price with a quick turnaround! Highly recommend these guys. A+
They do great work. I had an appointment for 8am. I got there shorty before 8. Nobody talked to me for the 35-40 mins I was there so I left. But I did have previous work done and I would recommend them.
Got an alignment. Had to schedule to recieve the service. I waited while they comprehensive the job and it did not take nearly as long as the estimated wait time. Overall pleased with the service.
Drove 13 hrs for X-mas and was told my vehicle would be ready by 4PM on Friday 12-22. I told them I was coming from FT Worth but would get back in time. Arrived at his shop by 2:45 but doors were closed and lights turned off. Tried to call his number but it just rang.. They are closed Sat and I have to drive 13 hrs on Tuesday morning to get back home but now I have to wait til 8 on Tuesday morning . At least call me if you are closing earlier than the time you quoted me so I could have made arrangements to get my vehicle out of your shop.
I can't say enough great things about Hank's! They treated me well and even took the time to explain what the issue was - never treating me like I was incapable of understanding like so many other places did. They even made it a point to do the repairs in the cheapest way possible. Which, again, is more than other shops did. They are a family owned and operated business, clearly care about their customers, and I truly felt like they treat each customer like they would a member of their family. I HIGHLY recommend Hanks to everyone!!
I went to check on my brakes and found out my brake was fine, but my front end was in much needed repair or replaced in my case. Thank you for everything, I went ahead a got new tires while I was there. Love my new tires.
They were terrific....they took the time to explain and show me the parts of my brake system and what needed to be done...and for a a VERY good PRICE...would not use another shop...ever
It's hard to find mechanics that won't lie to you or tell you something needs to be replaced just to make a buck. I've never had that problem with Hank's. Hank's Frame and Wheel is the real deal. I trust them with my car and my wallet.
Took new vehicle to see if needed an alignment as I had hit some potholes. (Thank you Harrison County.) Was told engine cradle was bent and they could straighten for $450. Husband thought that suspicious and so did I when I read another review that was exact same situation (new car needing engine cradle straightening for $450). Like the other reviewer I got second opinion and I too only needed an alignment.
Highly recommend this business for your alignment needs. They stand by their work and will make sure to get the job done right! Matt was a huge help and made sure I got the best alignment for my truck.
Well I didn't exactly have a car to fix but my bike has a motor... Which happened to stop abruptly when my throttle cable broke. Not only did they let me diagnose the problem but they let me work on my bike in one of the bays by the door until they were ready to leave for the day. Not only did they offer assistance as needed ,if needed. The shop is very clean and well taken care of and they were very nice and very attentive and very knowledgeable. I would recommend them just on those factors alone.
Every person there was eager to wait on me. Service was great and in a timely order. Prices are always in line with what I've heard from others. Never had any thing but excellent results from repairs. Would never go anywhere else.
I had a bad pull on my 2008 GMC Sierra. someone recommended me to Hanks Frame & Wheel. I asked for an alignment job but I knew it needed a frame job from a bad accident i had. I drop the truck off, then I got called from them explaining what it needs. They communication was on point. Told me what they were going to do and told me a price which I thought it was Fair price! Zack work on mine truck and he’s a cool guy! Explain to me what he did and what he had to do! & also he warranty his work which I thought was freakin awesome because most places won’t warranty their work and they will charge you more for something they did which doesn’t make any sense to me? ...but Anyways, these guys are real cool They keep it 100 & these guys are trustworthy, I would recommend anyone to Hanks Frame & Wheels! 👍🏽👍🏽👍🏽👍🏽👍🏽
I was sent there to fix someone’s mistake. What a great bunch of folks. Their honesty was what impressed me so much. I watched them not take advantage of 3 customers. They told them what was wrong, cost, and results if any. No pressure to do work that was optional. I don’t see that very often these days. I’ll be back
They are an experienced front end alignment shop. At a tire shop, you may not get the best alignment because you don't know how new the guy is. They also seem honest, and did not say parts are worn out when they are not. Which I believe is common in the front end alignment business. I will use them again.
The professional and personal service we receive from owner, Michael Hayden, his brother Byron Hayden along with the other employees of Hank's has never failed to impress us. Great people providing great service. Hank's Frame & Wheel is a positive asset to our community.
We had a confirmed appointment to have some work done on our RV, telling us it would be done same day. After 6 hours of sitting around due to us not having our home, we called and they said it'd be 3 days and no parts had even been ordered. Then we tell them we just need to get our vehicle and get on the road, kindly asked them to put the wheels back on and it took them 3 hours to simply put them back on the RV. We will never do business with this establishment again, their word is not to be trusted and their simple lack of communication was frustrating and bad business.
109 W Marshall Ave, Longview, TXCar repair and maintenance service
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