Firestone Complete Auto Care in
Longview (TX)

Great service. Logan got me in and out in a timely manner.

The customer service was excellent. The sales representative demonstrated excellent communication skills. As a woman visiting the service center alone, I often feel apprehensive and concerned about being taken advantage of due to my limited automotive knowledge. However, I was relieved to receive such attentive service; I felt genuinely cared for. T

I stopped by Firestone without an appointment for an oil change and was pleasantly surprised by how quickly they were able to take care of my car. The staff was friendly, professional, and respectful of my time. The whole process was fast and easy. I truly appreciate the great customer service!

Very kind staff, helped me greatly with my flat, no complaints honestly.

Tyler A. was great representative for Firestone and we went over some road hazards warranty and quite ride tires options and l would recommend Tyler at Firestone to my friends and family he was very helpful with me making a decision on tires if I decide to buy new tires.

Vehicle went in due to squeaky brakes… new brake pads and rotors installed (no problem) was advised to get a new battery, purchased as well. Drove the vehicle the following Monday during a bad thunderstorm, got stranded on the side of the road, (soaking wet had to get a tow and a rental) to find out that the battery that they sold to me was defective…. Picked up car, grease fingerprints on my inside driver door panel and trash on the interior floor.. WON’T BE BACK!!

Very helpful ..... nice people help me on last minute with a flat tire when they about to close will come here again

I had issues with my car and took it to this shop. They were able to address the issue quickly and were great help. Very professional and knowledgeable. Highly recommend coming here.

They called me when my tires came, I went right up there and was on my home with car checked out, new tires and alignment in less than an hour. I was impressed.

Service is Great, Employees are friendly and ready to see to your needs as soon as you walk in. I received the service I ask for in a timely manner.

They have been servicing my vehicles for over 25 years. Kept 3 vehicles running smooth. Currently have a Mustang for over 20 years. All because of Firestone

Firestone always takes care of me and my car. I called yesterday about getting new tires and they had me in and out today! I always go to Firestone for their customer service and prices.

I’ve had great service here for as long as I can remember. The staff is super nice which is a plus highly recommend everyone to Firestone

Luis was amazing when I needed help with my tires. He was knowledgeable, personable, and professional. I will definitely be returning :)

Logan, Tyler, and Alex are the best ever! They were helpful and friendly, it took only 15 minutes for the tire to be fixed. I will definitely come back and highly recommend Firestone Complete Auto Care for all your car needs!

Very polite and willing to get the job done. As a woman they have the ear for listening as if it was their own vehicle . I rate this location outstanding. My parts are put back own properly and do ask is there a different noise that you make be concerned with. Lewis is outstanding with the he works with and caring . When other customers come in they are all trained to treat us the same love my firer stone.

This is usually my go-to place when something is wrong with my car, and I’ve generally had good experiences in the past. However, recently I brought my car in for a diagnostic, and they charged me $150 only to come back and tell me they didn’t know what was wrong and suggested I take it to the dealership. The associate at the front was very rude. I did speak with the manager, who was much more professional, but overall it was still a huge waste of time and money. They will never get my business again, and I do not recommend them to anyone unless you want to pay for nothing.

Service was slow. The technicians were just standing around the vehicle. They only began to work on my car when I walked outside and they realized I was watching them. Then they told me my tire could not be repaired and tried to sell me a new tire. I took my car to a local tire shop and they fixed it in 10 minutes. Not coming back here again.

The manager and staff are extremely personable, thorough and caring. Extremely impressed with the current manager and how he makes you feel your best interest matters. Will continue to trust this location for my vehicle needs.

Really saved me, my tire blew out on a Saturday night, and these guys were able to get me fixed up and ready to go fairly quickly. And to top it all off, they had a military discount. The staff were all super friendly and helpful, so I’ll definitely be coming back to firestone from now on!

I was visiting Longview and preparing to return home, when I discovered a slow leak and a nail/screw in one of my tires. It was almost 5 pm on a Saturday and I was afraid I would not be able to locate an open service center. I was searching for a place to eat and noticed on the map the Firestone Auto Service in the same area. In fact this Firestone location just happened to be across the parking lot from where I was going to eat. One of the mechanics on duty directed me to go inside and talk to Logan. Logan listened to my car issue and immediately went out to examine my vehicle. Within a short time (10 minutes) he had examined the tire and access there was no damage to the sidewall of the tire and that I had plenty of thread life on the tire. I opted to patch the tire and drive to my home city to purchase a replacement tire. Thanks Logan this was a real time saver on a Road Trip at the end of a Saturday afternoon. So glad Firestone was open until 7 PM!

Staff and service are fantastic! Tyler and Logan were professional, knowledgeable, helpful, and polite. So grateful for their help getting 4 specialty tires ordered and installed in record time!

Very helpful staff, listened and answered all my questions. Will be coming back for all my future service here!

Tyler, Travis and Noah were phenomenal tonight. I pulled up 10 minutes before closing time on A Saturday night with a flat tire. They were all extremely kind, helpful and got me fixed up. Outstanding customer service guys!!

I went over a drainage pipe and cracked my radiator. I had car towed to this Firestone. They quoted me...$2905.00!!! I took my car, towed it home and in 2 hours I installed a new radiator and had car all back together. $224 for radiator, $13 for antifreeze and a Pepsi for my kid at $2. $239 total and 2 hours of my time. All I did was watch YouTube video and did it myself. Firestone is such a ripoff. DO NOT GO HERE!!!

Thank you Firestone in Longview! My husband and I were traveling back to El Paso on Saturday. We started having a rear tire issue. He dropped in around 6 p.m. Your tech quick found the issue and we are grateful for your service and workmanship! Thank you!

Counter guy was borderline rude and not interested in helping me at all. I almost left. I came in at 8am with a tire going low. They said they may not get to it if I didnt have an appointment. It was a holiday, so I get it. They obviously didn't want to be there. However, after about 20 minutes or so the technician took my truck back and repaired the tire. He is the reason they get as high of a score as I gave. The repair was great, he reset my TPMS, and all pressures were spot on the money. During the time the repair was being made, the counter guys "warmed up a bit" and actually became a bit more friendly. I paid $31.75 for a flat repair and I believe I that price is ridiculously high. They charged me for a TPMS valve stem replacement AND a TPMS valve stem repair kit. I know that the rubber TPMS valve stem is non repairable, so I think I was charged for parts I did not need. Its a shame they treat folks that way. That technician needs to find another shop with a better reputation to work at. Buyer beware at this location.