What clients say about Tow Pro Wrecker Service in Red Oak (TX)
I had to have my son's truck towed from his high school to the mechanic shop because it wouldn't start. I called and ordered the tow. They took my info, had good pricing, and let me know the driver would be calling me. The driver, Donald, called and he let me know he was en route. I me him at the high school and he was a nice man who wasted no time getting my boy's truck loaded on the flatbed. He towed it to the mechanic with no problem. Nice man who was professional but also friendly. If you're needing tow services, THIS IS SO YOU CALL!
I had a rather disappointing experience with this tow service. We chose this company because we weren’t very satisfied with another option, but they picked up our truck at 2:15 pm and didn’t deliver it until after the mechanic shop closed at 6 p.m., leaving it outside the gate. They also failed to provide any updates or notifications about what was happening, which caused a lot of inconvenience and left me very dissatisfied.
Awesome customer service would highly recommend them to anybody. They were able to get my car from my house to the dealership on time 100% pleased these guys are professional! Steven & the rest of the Crew are awesome!!
Thank you Tow Pro
And crew for safety towing my truck today. These guys are truly the best in the business and don't trust your vehicle with anyone else. Never disappoint and always professional and most experienced tow truck service in the Dallas-Fort Worth area.
And prices have always been extremely Fair
I don't think there's any job these boys can't handle.
If I could give them zero stars it would be too many. This company is at the minimum heartless and at most shady AND heartless. My adult child (a veteran) committed suicide two days ago. According to WPD initially the car was part of their investigation but was ready to be released to me yesterday, at no charge to me. My husband and I couldn’t bear the thought of driving it and thinking about what my son was feeling in his last moments and I asked if I could wait for today when my out of town family got here. This afternoon I called Tow Pro explaining the situation to ask what I needed to bring to get the car. The lady answering the phone was dry and lacked any compassion, but answered my questions. She called my number back stating the police had actually not released the car, sighting a officer that I have not interacted with. I called the detective we were working with who said that it must have been an oversight. I asked the detective to confirm that there would be no cost as he had said. I have interacted with money sucking companies and have learned to recognize the signs and I was concerned; I did not want to get there and have them demand payment. He called me back to say the car was released and the tow company was saying I needed to pay less than $200. The officer was apologetic that it was something out of his control and I believe him. We get to the tow car, again the interaction lacks any decent customer service let alone sense of human empathy. Then they say it’s going to be $288.69 and it is the straw that broke the camel’s back. Tow Pro is a greedy company that lacks morals and values. If you have a choice, choose someone else.
Today I had a flat and Roadside Assistance allowed me to meet driver Austin. He was amazing, he even waited for my husband to arrive because im too short and chunky to get in the wrecker. He truly was a God sent.
Yesterday I had a blow out on 287 in midlothian in was referred to the from waxahachie dodge they showed up soon the tech did a great job changing the tire but it turned out the spare was bad too, so the situation turned into a tow he didn't mind reacted quickly I was at the dealership fast they did a fantastic job
I can’t say enough good things about Tow Pro. From the receptionist to the driver, they went above and beyond to help me out. Susan was so helpful trying to find someone to help me since I couldn’t turn my car on and the override to shift it into neutral did not work. She told me she had one driver that was good. He was a freakin’ surgeon. So skilled at loading my car on and off. Wished I caught his name so I could properly acknowledge him. If I’m ever in need of a tow in their area, will definitely be calling them.
Driver was great. Got there pretty quick and the lady answering the phones was very helpful. Will definitely use them in the future if needed, but hopefully not lol.
Got my car stuck in a drainage ditch yesterday.
Not one of my best moments.
I drive a nissan altima so it's low to the ground.
It bottomed out and I was stuck.
I can't remember his name, but the tow truck driver came to my rescue.
He arrived earlier than the eta given.
Knew exactly what to do, and my car was removed without any damage.
I just knew with my bumper sitting on the ground it might come off lol
He was very experienced, nice, and professional.
Thanks tow pro!!!
Please let this guy know he is amazing!
If he doesn't remember me, I'm the red head with the white nissan that was stuck in the ditch!! ?
Thank you!!!
Good and professional service. I needed a tow from my house to the auto place up the road. They knew where it was, managed to get here within half an hour of me calling. No worries and they communicated with the auto guys on where to put my car.
We have used Tow Pro several times. We’ve had a great experience every time. The office staff and drivers are always courteous! I will always use Tow Pro! Thank you guys!
On 10/17/24 I go to the location in Palmer & the lady at the counter was taking a long time to take my payment, but in reality she had called the police because according to them my son cursed them out. I asked her if their location was on google and she said they are affiliated with the location in Red Oak. Steve (the big man) comes out questioning what was I going to put on the review and I told him it was none of his business. OMG he became aggressive over the counter and told me to get out. I told him I was going to call my husband because I feared for my life. He didn’t want to take my payment or give me my car. I had to call the police because I feared for my life.
Please if you are a person of color, do not leave your car to go find a tire to replace the flat tire because they will tow your car & you will have a hard time getting your car.
Bad business. made the experience worse than it needed to be. I was annoyed from going back and forth getting a copy of insurance and the lady at the desk asks me “are you frustrated??” With her rude tone and face. When I get a hold of my car I have a worker staring at me from 2 houses down .. when I get home I see my rim was cracked during the towing process.. just issue after issues. Smh
Awesome and fast service! We live and travel in a 40ft school bus and she was STUCK STUCK. John came out and got us out like it was almost nothing. They received our call and got it done in under an hour. $275, one of the lower prices around for an extremely efficient job. Thank you guys so much, we will definitely use you again if we need!
So they had to drive about 20 miles just to pick up my vehicle and tow it 25 miles to get to the automotive shop for repairs. They charged me $243 which I really didn’t think was too bad for that distance. They were kind of slow on getting there is the only reason I didn’t give them five stars. I had a ride, so I really didn’t care that much.
5 stars for Donald. He was my wrecker driver. That dude was awesome. 5 stars for Jamie (sp?). She handled my quote and setup my appointment. These two folks were awesome. The price was reasonable as well.
Still. A 2 star rating overall.
I needed my car towed to the Chevy dealership here in town, but I had no idea who to call out of all the towing companies here in Waxahachie so I asked the dealership for a recommendation and they recommended Tow Pro, when I called the office staff was very nice and very professional, they told me they couldn’t come right away and that it would be an hour and a half to 2 hours and it was. Tommy the driver was great and very respectful. Plus it didn’t cost a fortune just to go a mile and a half. I will keep using Tow Pro if needed again.
Waited over 2 hrs. Called 3 times and no updated ETA. Then I received a text that it would be another hour and 45 min. Called my insurance to get another company to give me a tow. Fingers crossed the other company is better organized and faster.
Extremely Happy with this company! Super fast and price was really good I thought it was gonna be double because of the distance but no, will definitely save their number for next time. The young man driving the truck very polite as well! I was worried they were gonna take long like others do because I had groceries in my car but no.
Been given five ETA’s since 09:30 and they’ve missed every one. No calls, no texts. I call, get scolded by their office staff about it. Been stranded since 07:30 and they took the dispatch from my warrant company, bumped once for an emergency, others stated to be better route optimization for them so they could make more money while I’m stuck.
The person who tow my car was very nice. He tried to see if he can jump start my car before he loaded up to his big truck. But it didn't work. He gave me some suggestion and loaded my car and took me to the car service shop. I was walking and he helped me to give me a lift home. How thoughtful of him. I definitely recommend this service! :)
Towed my 1956 Thunderbird. Jim Miller was professional and showed his years of experience in handling my family treasure with skill and great care. Highly recommend.
Called this company to pick up my truck to take to our mechanic. I called for a quote and I believe Jaime answered the phone. Super nice, the person that came to pick up truck was so excellent. Will definitely keep this company in my contacts, we were very happy with the service.
This was the 5th or 6th company I called when I needed my car towed. Dispatcher was very friendly and understanding of my sense of urgency. Price was much better than all other places I called. The driver James showed up to tow my car, even called when he was on his way. Very polite, respectful and professional and he was able to get my car to the mechanic shop on time despite my time crunch. Overall awesome and stress free experience. Super friendly staff at this company! They will for sure be my #1 choice should I need their services again.
Best service all around I have used Tow Pro for both my company vehicles and my personal business and have never had a complaint. From Jamie taking the call and dispatching the wrecker to James loading, hauling, and dropping; they are professional, kind, and knowledgeable. I Highly recommend this service above all others in our area.
Great experience! They gave me a window of time and they arrived in that window. The driver was so professional and the price quoted was so reasonable. We arrived at discount tire and he unloaded with no problem ! Definitely will use them again!
Got us out of a dangerous highway situation fast. Great communication. Driver was professional and personable. Due to our specific situation, took us to a 24 hour tire shop and we were back on the road in an hour and a half. Easy to forget the valuable and dangerous service these people provide until you actually need them. Much appreciated! A+ Service.
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