On The Road Again JunkYard in Denton (TX)

“On The Road Again” is a disgusting excuse for a business. I get that there are rules, but these people they just sit and wait for the day you slip up so they can bleed you dry. They towed my car two minutes down the street and charged me $250. For what? Hooking it up to a truck and dragging it down the road? The price is ridiculous, and they know it. These people and the City of Denton are preying on people who don’t have the money or power to fight back. My car came back with scratches and dents, and when I brought it up, they shrugged it off. None of these people are seeing heaven, and I hope they can’t sleep at night knowing they’re scamming college students. This isn’t a service, it’s a predatory scam. Avoid this place at all costs.

This is the most unprofessional towing company I’ve encountered. My friend parked at an apartment complex, and because the visitor parking registration site was down, we spoke directly with the tow truck driver. He assured us everything was fine. An hour later, we returned to find the car gone and went to the tow lot. When we called, they contacted the driver, who flat-out denied giving us any assurance. I know multiple people who have faced similar issues with this company. Avoid them at all costs—they’ll do whatever it takes to profit, even if it means lying. Their poor reviews speak for themselves, so if you ever get towed unfairly by them, be prepared for dishonesty.

This had got to be the worst tow place ever. My friend parked at an apartment and we talked to the tow truck because the website to register for visitor parking was down, and he said we were good. We walked back to his car about an hour later and we drove over to the tow place and they called the driver and he had the audacity to say he never said that. I have had several friends with similar experiences. My recommendation is to never go to them for anything because they will lie about anything they can to get money which is understandable because their reviews are already so bad. If you ever get towed by them for no reason, good luck because they will lie about whatever they can to get money.

This place is absolutely terrible. Last night our car was towed and this morning when getting it back had to pay $190, and when I called at 9:30 this morning asking if they had the car, they said yes and that the price was gonna raise in less than an hour.... Then we get it back and the tires were low, THEN a couple hours later the car won't turn on, says service fuel cut off which only turns on when there is Impact so obviously they had to of caused something. Then on the phone they say that it had to of happened before it got towed which makes no sense as the car was perfectly fine. The lady on the phone was completely rude right off the bat and had an attitude for no reason.

If I could give negative stars I would. This towing company not only employs absolutely rude and awful people, but offers ZERO sympathy. Last night was my second time getting my car towed by this company, both on dumb technicalities. When I called to figure out if they were who towed my car, both times the man on the other end almost sounded cheery at my frustration. Where do people get off at taking advantage of others, especially college students? I have spent $400 and wasted countless time on this company. The customer service is a joke, as are the employees, and everyone is unkind and, quite frankly, disgustingly rude and heinous.

Towed my car from my apartment complex I live at. I was in an accident and my other car was totaled. I had just gotten the car they towed, and had even spoken to my apartment and they said it would be okay to have 2 vehicles for less than a week. I was in no way rude to the people working there but the lady who wasn't even helping me had so much attitude and was extremely rude for no reason. She was like this with people on the phone also. She obviously hates her job and takes it out on everyone she sees.

This place is a scam, towing peoples car even when registered as a guest at apartments just to make a quick 250$. Do better. Damaged my car in the process. I hope yall get shut down. Also they still had the audacity to ask for a tip. Here's my tip do some honest work and stop scaming poor people.

I wish I could give a negative star. My wife went to pick up our vehicle from last night at arts and jazz. She calls me and shows me that the dash board is completely cracked and broken. I have already notified my insurance company that they damaged my vehicle for god knows what. I’m extremely angry about the lack of respect in this company that’s pretty sick breaking into my car like that and causing my car to look the way it does they will be paying for the damages. I can also post the pictures publicly for everyone to see as well

This towing company is predatory and unprofessional. Their tactics are deeply unethical, bordering on sinister—they seem to intentionally target vulnerable situations, charging exorbitant fees with little transparency. Interactions with their staff are cold and dismissive, with no regard for customer service or basic decency. I felt completely exploited during my experience, like they cared only about getting as much money as possible. If you’re looking for a company with any integrity, look elsewhere. I wouldn’t recommend them to anyone.

This company will sit like vultures by the for-pay parking lots in downtown Denton. You're supposed to pay with an app that is quite awful and often seems to work but apparently doesn't, so these guys will tow your car to their lot and hold it ransom for $200. When you show them the app and explain to them how it messed up, not you, they tell you that's not their business.

Registered my car at 9:23, while I was still sitting inside of it!! There was not a moment in which I was not in the car while it was unregistered, despite this my car was still towed for seemingly zero reason! I called the the guy was super kind and helpful which was appreciated but upon getting to the location the front desk employees seemed far more interested in their phones than greeting me or asking what I was there for, was rudely asked to give my liscense and upon inquiring on if they were going to unjustly try to make me pay for their idiotic mistake was met with even more attitude by the lady at the front. This towing services obviously suck and their business model is entirely exploitative and predatory and coupled with awful customer service I cannot believe this sad excuse for a business is still continually servicing denton apartments. They at the very least realized their incompetence and didn't charge me and got me on my way quickly but why did this even occur? I was never given a reason as to why I was towed or an apology at all, there is obviously a reason why these people are toiling away at 10 pm on a Sunday at a dead end tow truck service but you would expect at least some sort of communication skills or a vague sense of professionalism, but again probably asking a TON from someone whose life choices have culminated in working for a business who turns a profit by towing cars at random and hoping the Average college student will be enough of a pushover to pay their exorbitant fees, insane this is allowed to persist, owner should also work on a college degree or something as his reply's read like an angry 12 year old in an instagram comment section

0 stars if I could. My car was wrongfully towed from the Denton Square in the lot across from Mellow Mushroom. I watched tow truck driver pull my car away as I still had 5+ hours left on my park mobile app, I immediately went to their facility and they were extremely unorganized and had no idea my car was even towed. The front desk girl kept going back and forth with the supervisors and after standing there for 20 minutes she finally said “oops that’s our bad we will give it back to you” and “the driver got the wrong license plate” Maybe try double checking the information before just towing someone and wasting their time. Beware.

If I could give zero stars I would. They drive around Denton square looking for vehicles to tow. The tow sign was not visible where we parked across from Eastside. There was another vehicle already parked in the lot prior to us getting there. We were there less than an hour and they towed our vehicle. Upon arriving to pick up the car the girl at the desk in the orange sweatshirt was extremely rude and clearly racist. We asked questions such as how the car was towed and she knew nothing. She refused to give me her name, but being mad at the world and being rude to people won’t get you far in life. I hope you find peace in your life. As an employer you may not be racist, but your employees clearly are.

The company picked up my accident car from 4 miles away from their office and are charging me $435. Trying to get advantage of the situation and charged double the price. Bothe the ladies in office were so rude and told me if to leave the office once I was asking the details. Their behavior was so rude that one one them went inside and called the manager to push me out of office.

Nearly all of the 5 star reviews are fake. The accounts posting them only have 1 review total. Definitely the owner making fake accounts to boost the business. They are scammers and will tow your car even if you have registered for parking. If you show them proof that you registered, they say "it didn't show that in our system" and will still make you pay. Crooks all around.

If you are ten minutes late to reregistering your car they will tow it, they circle and wait for the time to expire to get it. You know full well that if my visitor registration just barely expired that I’m allowed to be parked here. Very very scummy lol

caught these guys towing a friends cars in a spot clearly marked “VISITORS.” he tried spewing some BS when he got caught, claiming even visitor spots are for residents. he was visibly embarrassed and shocked he got caught. then said he’ll “let us have it.” you got caught buddy. if we hadn’t caught him, we’d clearly have to shell out a few hundred and they wouldn’t take our word over their driver’s. then he made a salute gesture at me. clearly in it just to make a few bucks. don’t trust these people.

Called On the Road Again and they literally saved my life. Amazing service, absolute kindness and outstanding business. Amanda helped us and they were awesome!!!

This company sits at an apartment complex, works with the hoa to tow cars. my sons car was towed incorrectly due to the hoa system being down. I was charged $331.11 for the towing, when i picked up the car the oil drip pan was damaged and Kia repaired it for $600. I called On the Road and was told " not our problem because you did not notice the problem when you collected the car". Kia have told me the drip pan was absolutely damaged by the towing company

I recently had an unfortunate experience with "On the Road Again" towing company. I was towed from a parking lot that had free parking on one lane and paid parking on the adjacent lane. The free parking sign was a professionally installed, bright blue sign, at least 8 feet tall and easily visible. In stark contrast, the paid parking sign was a small, self-installed sign that looked like a garage sale sign. This poorly made sign was hard to see, especially if you’re driving a tall truck or a low-to-the-ground vehicle. I am sure this is relatable for most, who are excited for a nice evening with friends or family. Initially, I thought the landlord might have installed the sign, but a woman at the tow truck company informed me that the employees of "On the Road Again" installed the signs themselves. Their signage is subpar compared to the clear and professional free parking sign. It's evident that their signage is not up to standard, which causes unnecessary confusion and stress for drivers. When I discovered my car was towed, I approached one of their tow truck drivers, who was in the process of towing another vehicle, to ask for guidance on what to do next. Instead of providing helpful information, he curtly replied, “Look at the side of my truck,” in a tone that was far from friendly. I found this to be quite rude, which added to my frustration. You would think that at the very least, their drivers would be trained to provide clear and courteous instructions to distressed individuals. Upon arriving at their office, my experience didn't improve. The workers were notably rude and unhelpful, though I suppose dealing with angry customers all day might contribute to their demeanor. Nonetheless, a bit of empathy and professionalism would go a long way in these situations. I've also noticed that their replies to customer reviews online are unnecessarily combative and rude. This approach seems to align with their overall business model and the partners they choose to hire. It’s clear that this company needs to improve not only their signage but also their customer service practices. I hope that the company takes this feedback and can enhance their procedures to, at the very least, offer a better experience to the people that are troubled by them.

Car was towed, and I picked it up within 30 minutes. Probably 1.5 miles from the tow yard, and very little to no gas was used nor labor. The City of Denton sets a tow fee of $145, so I am not sure where the additional $55 came from. I was parked at Wells Fargo Bank ATM parking lot. Went to bank and ice cream shop. There is signage about towing, but as a Wells Fargo customer with business at the bank, I assumed I would not be towed. But bank closed at 2 pm and they towed at 2:05. Additionally my granddaughter’s car seat was in my car, so she had to ride in an Uber without one to get to the tow yard to get my vehicle. They jeopardized the safety of a child. Two ladies up front; one on the phone and the other ignored me. Didn’t say hello or be right with you. When girl on the phone got off, no one knew why it was towed or where from. First it was apartment parking lot, then it was a mobile app parking lot, then finally she said the bank was closed. But at the end of the day they work for a predatory towing company that searches for technicalities to charge people exorbitant prices.

Disgusting lady both eaten cheetos in front of the counter getting mad with us because we asked them to check our car first to see if our car was fine and not damage. We parked our car for less of 1 hour and we come back and they took our car and the price to paid it was $200. Incredible!!!!!! Scammers and not professional, best experience ever!

These guys will HELP. I am a resident of a community that work with On the road again, like they will tow unregistered vehicles and all that. So, 2 days ago my vehicle broke down, my friend suggested that I call on the raid again and they will give me with a jump start. So I called. A tow truck did come and helped me with a jump start but my alternator failed, meaning it can’t be moved on its own. So he towed my car to across the street to a mechanic shop, and did not charge me anything. And later I realized that mechanic is charging too much and I can’t afford to repair the vehicle over there. So I called on the road again, they towed my car back to my apartment with no cost. It was across the street though, so thank you :)

This is too worst I suggest people don’t call for this towing services please. Just 5 seconds I parked my vehicle when they are towing I asked them please don’t tow. They not even listening other words just they need money that’s it. Money money == on the road again towing service If anyone needs personal towing services please don’t encourage these type of towing services. There are lot more good towing services in Denton. Please don’t encourage these type of towing services.

Very very good! Had an issue w registering my vehicle at my apartments. Lady on the phone was helpful, nice and very very patient. Was very happy for the quick help in a crunch! Ty

I'm glad they help a handful of people, but they make a lot of people's lives a lot worse. I get that it's many landlords that are at fault for partnering with tow truck companies to steal my guest's cars because of bad policy, but who, in good faith, would ever call that service morally good? Prices are exorbitant for a college town, also. I don't know where that money goes, but $200 seems like an arbitrary 'screw you' to people who are just having to learn the broken system for the first time. Whatever.

Tristen was so kind and helpful when my car wasn’t starting. He was able to get it started the moment he arrived and then he kindly made sure I got home safely!