Brakes Plus in
Rowlett (TX)

I’m a huge fan of brakes plus, their customer service is professional and polite. They are upfront and transparent with me and the wait times are reasonable too. DJ has taken care of me & my Kia a couple of times and he’s always been very professional. I can highly recommend this company to take care of all your mechanical needs in a timely manner.

Rep DJ did an excellent job on explaining the details of the work. Courteous and personable toward the customers.

Quick and easy! Great custom service. They were up front about issues and charges, but weren’t pushy. Great team!

Melissa was great to work with. Very knowledgeable and helped answer all my questions and was able to find a product that worked with my budget.

Took in my Audi SQ5 for front pads and sensors replaced, DJ went above and beyond in ensuring our brakes were changed perfectly! Quick AFFORDABLE and great quality brakes! Try them out! Rowell Tx needs to know!

It was my first time at Brakes plus, they were really nice and they knew what they were talking about. They even addressed a problem on my car that i have been trying to figure out! The techs and the front desk are very nice! If you are a woman looking for a trustworthy place to service your car. Please come here!

My wife and I have been coming here for YEARS! They always have more than competitive prices and always let us know about specials and discounts. Ask for DJ, he is extremely professional, unlike many mechanic shops, and he will walk you through the entire process so you know what’s going on. At check out time he informed me of a few discounts. I was very happy about this because he understands it’s about REPEAT business not just 1 sale.

Caleb was exceptional! He did not try to upsell me and if anything talked me out of things I did not need. He spent so much time explaining any questions me or my grandfather had. Excellent service.

Very honest and knowledgeable, did not try to recommend anything unreasonable. Was very concerned for the safety of my car. Will be returning Caleb eas awesome. Thank you to all team members

DJ is very friendly and helpful. He was so incredibly patient with me and explained everything they were doing. They were even able to get my Jeep back to me the same day.

Very disappointed in the customer service! 1. We were there way over an hour before they even told us "they ordered a part that wasnt in shop" and it would be another 1 1/12 before we would be done. 2. Told him 3 times about the coupon we had which after we left we realized he only took off half the coupon price NOT the full discount 🤔 😡 and we drove off and realized the tire lock was not back in the glove box so we called and he said "we put it in the driver's door pocket" would have been nice to have been told that BEFORE we left since he knew I got it out of the glove box! They were polite guys but really need to do better with communication and not promising we could use the coupon then only putting in half the price. Didnt leave us too happy today.

Me and my family are in town visiting my mom, we came through so I could pick up my truck after my tour overseas. Its been over a year and I needed to get a few repairs and a good inspection to make sure it would be safe to drive to our next duty station. A+++ expierence, every single staff member was very polite and knowledgeable. When my mom recommended brakes plus I will admit I was a little skeptical. You can tell that at this location they are willing to go above and beyond when it comes to taking care of their customers. A military move is always stressful, even more so with the ice storm that recently hit Rowlett. They had my repairs made, and truck squared away and road worthy which truly meant more than anyone there probably realized. If you want peace of mind, a team that cares, and folks that are just genuinely good people....go here. Thank you for putting in the extra effort and getting me back on the road same day. You guys are awesome.

I love this Brakes Plus location. It's my neighborhood location. They are so attentive and accommodating. They always do a great job.

I am very happy with the awesome and prompt service I received!! As a women it’s hard finding honest mechanics and I have found them here! Billie and the whole staff is awesome and very helpful !! Thanks guys

They do quick free alignments and always are good business. They even squeezed me in without a reservation! All the workers are great but today Akram helped me with everything I needed!

I received the absolute best brake service in DFW! My brakes were completely destroyed. needing everything replaced. DJ and Akram worked diligently to get me the service needed at a price I can afford! I will never go anywhere else for brake work! Thank you so much guys!

Excellent service! Akram was great, they are very kind and courteous. Didn't try to sell me in things I didn't. Was very transparent about things I would need and they got me in and out really quick.

Akram helped me out this morning with getting the emissions test for my car and it was very quick and easy getting it done. Rest of the staff is super friendly as well and appreciate the coupons and extra resources for my car and whats needed. Second time as this location and will return for more services!

Took my car for a check up since my breaks were squeaking a bit, sales advisor akram did am amazing job explaining everything that was wrong. At the end of the day I went to pick up my car and the general manager Steven Garcia was really professional upon arriving… outstanding teamwork keep it up guys

Love the customer service and had a great time talking to Marcus Russell and hanging out with the team while they repaired my brakes! Awesome service experience, thank you!

Whent to exchange my battery after less than a year of use( warranty valid) I have to then buy a new battery(202 bucks so 400 total) while they charge my failed battery for two days. How is this even a warranty. Its at the customers expense. I will never be back went to oreillys where they offer a real warranty and paid 89 for new battery. I want my damn money back at this point zero customer service here!

Akram helped me and my wife out with our car. He was fantastic!! Super friendly, honest and straight forward. I did not get the typical shady “trying to add stuff for no reason” vibes that I typically get at places like this. I highly recommend this place and will be back again!

I’ve been coming to this location for many years and I have brought multiple cars here. A mechanic friend of mine has trusted this place for decades and I now do too! Thank you Akram for the genuine and excellent customer experience. I appreciate you and best of luck with the new bundle of joy!

Great service. Steven is always respectful and insightful when answering the phones. Jeremy also provided great service. Brake plus has gained a new customer. Their prices are reasonable, and their recommendations of necessary services are fair.

Highly recommend brakes Plus in Rowlett, My brake pad had ejected and I needed help immediately and they were ready to help! Very good experience with the employees highly knowledgeable they understood what I needed. Made sure that safety was a priority. Had me going in less than 24 hours

Brakes plus had great service and knowledgeable staff. Making the appointment was easy and hassle free. I was early but my car got looked at quickly. I believe I got good advice and they confirmed what I knew from two other mechanic shops. I think they would have fixed my car right if I had chosen to go ahead and fix everything that was wrong. I ended up fixing only one thing and work was completed quickly. Prices: I came to Brakes Plus on a recommendation from somebody I trust and they lead me to beleive the prices are lower than other places. But why would they be lower? Nobody is giving away nothing for free anymore.... maybe nobody ever did when it comes to car repairs. The prices are full retail prices but not necessarily more than other places. The engine belt had to be replaced and it cost $15-45 at retail but I paid $86 for it plus labor. Maybe if I had suggested to purchse the belt myself, it may have saved me few dollars. If you come to Brakes plus you can expect good and courteous service. Your work may get done as promised and on time in a nice clean environment. Expect to pay full retail price. The best thing: inspection and diagnosis is free/complementary which is a huge plus compared to thousand other places. That in and of itself is worth bunch of money. Good luck and safe driving.

This is my first time going to a "Brakes Plus" store. I purchased some tires from Discount Tire and was referred here for getting a wheel alignment (there's a discount coupon I recieved). I had a wonderful experience at this store. I was greeted by Railynne who was a service advisor. She was great. She scheduled my other vehicle for service and described what to expect (for my wheel alignment today). While waiting I used the restroom and was surprised to see how clean it was. When the work on my vehicle was complete, the tech came inside and informed me that he also happens to be the manager, Jason. I told them that these are the kind of encounters, why more people need to leave reviews. Reputations are so hard to earn, but very easy to lose. I would rate my experience today an easy 5 STARS. Thank you guys, and keep up the great work. ⭐⭐⭐⭐⭐