Went to return a oil filter without a receipt which been purchased by some closest friend as a gift oil and filter asked for a in store credit or gift card guy behind the counter and told said store and company policy does not allow no returns without a recipiept cause they could’ve been stolen and I said so you think my friend had stolen it not to mention that the manager was a pro at Customer service bald head not so much lied and negative customer service
This burger was absolutely incredible! From the first bite, the flavors were perfectly balancedthe juicy, tender patty combined with fresh toppings and a soft, toasted bun made every bite unforgettable. The seasoning was spot-on, and you could really taste the quality of the ingredients. It’s easily one of the best fast food experiences I’ve had. If you’re craving something delicious, satisfying, and full of flavor, this place definitely delivers!
My car was in bodyshop after an axxident and store told me battery is bad and must be replaced. i got my battery here and it was under warranty but they refused honor warrentt because battery tested good in their test
The check engine light came on due to low voltage took it to another store and they too confirmed battery is bad but they wanted 450 to replace it. Thought will get it changed at a store like autozone for cheaper
But happened to be near an oreily in mesquite so just decide to get it tested there... Battery tested bad but they were out of stock and sent me to another orielly down galloway. There also it tested bad and they replaced it for me
Battery tested bad at 4 stores and two of them were oreilley locations. And for them it tested good. Their incompetence almost cost me 250 dollars
I wanted to leave a 5-star review for the outstanding customer service, patience, and support provided by Jojo and Derrick. After having an unsatisfactory experience at another location, this store was a complete turnaround. Jojo helped me find the exact battery I needed, and Derrick did a fabulous job installing it quickly and efficiently. The staff here is knowledgeable, well-trained, and truly supportive of their customers. This is by far the best store—highly recommend!
I was at the O'Reilly auto parts on 08/23/25 seven o'clock pm I called the store as I'm sitting in their parking lot and I explained to the young man that I have a walking disability and could he help me by Bringing me out a gallon of 15-40 diesel oil and take my money or if you want to come. Get the money first either way, he said no. We did not offer that service, I said. Are you sure about that? He put me on hold and came back and said we do not offer that service. I asked. For his name, he gave me his name.He said I received that information from the assistant manager Jojo.I drove two minutes down the road to autozone At 5602 rowlett road I called them spoke to a gentleman named Ruben told Ruben what I needed and asked if he could help me. Guess what? Yes, sir. He said I bought 2 gallons of Rotella oil from them. But but I guess if you're handicapped don't go to O'reilly's because they discriminate. Against people that are handicapped or is it because I'm African American?I'd rather be the first one.
I had a disappointing experience with the customer service. The attendant didn't greet me when I walked in or thank me for my purchase of a $100 cargo soft top, even though I observed them greeting other customers.
Very help staff. I was dropping off used oil, but tech were very going, and were giving great service to clady with little car knowledge. Stopping to show and explain what fluids went where. Not some I would expect then to be so patient at,but they really nailed
I believe the man’s name was Kolton, was such a life saver and so helpful. He literally deserves a 10% raise and free steak every Thursday. He not only helped me figure out the problem, troubleshooting all possibilities, he fixed it for me. In less than 20 minutes.
I did not realize it was so close. I dropped the oil cap and couldn't reach it. I was hoping they had a compatiblecap, and I wouldn't need to drive to the dealership.
Came here due to a dead car battery. Anthony helped me pick out the correct battery and allowed me to borrow tools to put the battery in at the store. When Anthony finished with his other customers, he then came out to check if I needed any help and graciously helped me finish up the job! Great customer service by Anthony.
Staff was friendly and store was clean Update: Assistant manager was very helpful. I had some major issues with the Rockwall location and he let me complain to him and actually looked into the issue. Keep up the great customer service. No issues the few times I was here at all.
The website clearly states that headlight installation is free with the purchase of a bulb, yet the guy at the register decided to give a smart aleck answer to why he couldn’t do it rather than admitting to his incompetence. If you don’t know how to do something then just say that.
They won't replace the faulty battery under warranty, citing it's too challenging. This response from the so-called manager, Josh, is the laziest excuse I've ever heard. Interestingly, I purchased the battery a year ago under warranty, and the same location replaced it before. The battery replacement that they say needs professional took me literally 5 minutes
Looney was very helpful today. He was knowledgeable and wanted to help. He worked very good with his work mates and took me out to my Jeep and narrowed my problem. I came back in a bought a senior and made me feel like a wanted customer. What a delight. I have trained many techs to n my day and he is a star!
Asst. Manager Josh is the GOAT. He was friendly, knowledgeable, and professional. He helped me with my lights/hood supports and explained every step with no judgment. When I grow up, I want to be like Josh, thanks again!!
Miller was extremely helpful and considerate. I was lost and he helped me find exactly what I was looking for and even helped me understand how to use it with my car by pointing out the exact spots under my car when I asked him.
RANDY IS THE MAN!!!! Last minute this Texas heat fried my battery in my car. After a jump I headed over to this location and Spoke with Randy and he fixed me right up. This gentleman got me the best deal possible and he even took out my old battery and put the new one in my car! He was very polite and had amazing customer service skills!! He also had a very in dept knowledge of cars which was also very helpful. Anytime you stop at this location ask for Randy and he will fix your situation so you can be on your way!! 1000000% Recommend!!!
Went there last week and the woman who “helped” is was extremely miserable like she hated the world or something. Literally frowning the entire time shaking her head no and muttering under her breath. She’s some older woman with grey hair and she came with a dollie to pick up an battery that was too heavy and boy did she express her hate for her job. After purchasing window wipers the man who installed them had zero customer service skills... just ran off inside like he didn’t even want to be bothered. Try having your employees ask if they need anything else or tell them “Hey you’re all set, have a good day”, something! We just assumed he was finished because he didn’t come back.
Our local parts store has great customer service and has all the parts we have needed for our personal and business vehicles. They are also very helpful in diagnosing issues and recommending the correct replacement parts.
Went in for a headlight part not knowing what I was doing. Ty was AMAZING he assisted me and still was able to take care of other customers and unlike some stores I have visited once he was finished with the other customers he came back to help. Customer Service from him and everyone at that store was 100%. From purchasing the light to helping me put it on. Thank you so much TY!
O'reily has what you need when you need it. Their staff is always customer focused and eager to go above and beyond. Austin in particular is always enthusiastic to help with whatever situation you walk in with, and on multiple occasions has come out to my car to assist with small scale repairs. Awesome guy, awesome staff, awesome store.
Website
