What clients say about Gossett Automotive in Gatesville (TX)
Jason Reiger left a 1-star review, and we have never used you guys, so I don’t know why that review was left. Obviously, you do a decent job because you have tons of cars there. We want to see small businesses grow.
If you want the job done right the first time this is the place to go! Gossett takes pride in their work and they stand behind it. Amazing customer service and always willing to go above and beyond to satisfy the customer.
I have serious concerns about the new owners and their ability to deliver quality work. They clearly do not respect the previous efforts made by the person they dismissed over record-keeping issues. I cannot recommend them. They have unfortunately left us in a difficult situation, as our car is now at another shop undergoing a second transmission rebuild. If it were possible to give no stars, I absolutely would—companies that mistreat their customers don't deserve recognition. We were not provided with a receipt for the repair, and now there’s no record of it, which is exactly why someone lost their job. It’s disappointing to see such a lack of accountability. I strongly advise others to steer clear of this business.
Shout out to GOSSETT Automotive in Gatesville Tx. My clutch went out on my mustang and it’s my only vehicle. I dog sit and had a job coming up and I needed my car. They went out of their way to make sure I had my car by the time I needed to leave, which was in 4 days. Not without mishaps of course. And I knew if there was going to be a mishap, it was going to be with the part. That’s exactly what happened. The part had been dropped before it had arrived and was bent. They ordered a new one and the young man (Gabe) that works at GOSSETT. He came in on his day off and installed the clutch. I am so grateful for the kindness of this young man. I was told by the owners, he offered to come in because he knew how much I needed my car.
A+ rating in my book and 10 out of 10 score. ?
9 months and 8 trips to their shop. Still wasn’t fixed. Last time set there 6 weeks. Towed it to Pete’s and he had it fixed in a week. Just go to Pete’s.
Gossetts is under new ownership for one, and they also have a new builder that finally diagnosed and fixed the reverse problem I was having. I liked the fact that I was shown that the separator plate on the valve body was damaged and had closed the holes to a point that the fluid couldn't flow through the valve body to move the ball bearings like it needed to. After the office worker road with me to hear the rotational noise, he thought it was the drive shafts, which it was. They sent the drive shafts off to be redone, and after they were reinstalled, the noise was gone.
Everybody that I've talked to in the shop were really cool and listened to my frustration, and I really appreciate them getting to the bottom of my problem and fixing it. I even had a problem with the 4 wheel drive jumping out of gear and sometimes not even going in, and one of the shop guys saw that the bushing at the link was worn and had slop in it so he replaced it and now it works.
These guys are really good. I want to thank the owner, builder, and installers (shop guys) for everything they've done and would highly recommend them to anyone having problems!
Blown away. I called needing clutch work on my truck. They got me in the same day and got it fixed in an afternoon. Way cheaper than I was expecting. 5 stars!! Thank you!
TLDR : I want to THANK Gossett Transmission (NEW OWNERS) and Spur Chevrolet (shout out to Colter in service) . Went above and beyond on an warranty repair.
Gossett replaced the transmission for my 2019 Chev 1500 (the notorious transmission Chevy is in a class action lawsuit over) about 2.5 years ago. Low and behold the Jasper tranny broke after only 35K miles on it and I was terrified I'm going to be out another $4K bc of some BS paperwork. They searched until they found the old paperwork (I knew the date of purchase from bank records). Long story short between Gossett and Spur Chevy they honored the warranty and rebuilt the transmission AT NO COST!!!. I know there are some bad reviews and there can be bad blood for past issues, but they really do care and have done right by me FWIW.
Was having troubles with my transmission called and told them the issue and what codes were popping up. Told me I needed a solenoid pack. I took it to them and they replaced the part without doing a diagnostic themselves. Drove an hour back home and same problem called them and was told they would get back to me but never heard anything.
I called underground diesel and they told me what they believe it was and that the solenoid packs hardly ever goes out. I took it to them and they tested to make sure of the problem and fixed it.
Found out Gosesett was the best around but they are under new owners/management
(originally a 5 star review) my transmission was rebuilt by them. Very affordable and very fast at $1300 and a 2 day turnaround. Well, 14 months and less than 5000 miles later my transmission no longer has drive or 3rd gear. I called them asking about warranty info and they said it was outside of the 6 month 6000 mile warranty. I was a little confused because I was under the impression transmissions were built to last a little longer than that... Anyway, they just sat on the phone trying to upsell me from a rebuild to a direct replacement Jasper trans that has a better warranty but cost $3500. I'm just a little disappointed that their warranty on rebuilds is so short.
Helped me out with a special project. Prices were fair. Work was fast. It may take some time for someone to answer the phone. Parking is limited so plan on parking on 19th street and walking half a block.
Great customer service! Had a transmission rebuilt, they did the job right the first time with no issues!! Don't guess on buying a used transmission from someone, just take it here and get it rebuilt.
Good people, worked with me to get me truck working and back on the road. Rebuilt my transmission in less than a week and did not cost near as much as other auto places in waco. I would recommend them to anyone needing service or work done on thier transmissions.
I've felt with Gossett transmission for years, I always used to take my manual transmissions to them when they still did them and their work always held up and was always at a great price. They still produce great work at a decent price and I would recommend them to anyone!
Ray and Del are the best in the business. Have had the pleasure of doing business with them.several times over the years. They do top notch work in good time with the fairest pricing you'll find. Definitely my go to transmission shop.
Outstanding customer service. Outstanding quality. Ray is very knowledgeable and good at his craft. Gossett Transmissions has my business and recommendation from here on out.
took my 97 K2500 in for a transmission and had 2 transfer seal install excellent work great price very honest, I would recommend unlike then local one in Temple Belton who jack up the price over $1400.00 for the same work and 1700 if it was a GM transmission so stay away from the rip off in Temple Belton Killeen Round rock Amoco trust me you will not be sorry
I had my transmission rebuilt here. These people normally have a great reputation. After the build I have leaks and some slippage. I called twice now and they asked me to drive it there. I told them there was no way it would make it. The response was not what I was waiting for after spending $1400 there. When they came and got it to fix they towed it. I expected the same but they expect me to drive it there and finish completely burning it up. I'm not a person to complain. I am really disappointed in the service after the sale. I am adding a quart every time I drive it. Maybe once or twice a month and leaving fluid everywhere I go. I would not recommend this place or ever take anything else there for service. I'm sure they are nice people but they dropped the ball with me.
They have a limited range of what they can do specifically since they specialize in transmissions. But they can do quite a bit and even helped me who is replacing axles. They also have a towing service thatalthough busy all the time, will do their best to come out and help you.
Ray knows his stuff! Very professional with a detailed explanation of what needed to be done, why & how he was going to perform the work. Gossett Transmission Services was definitely out of the way as there are a few transmission shops between us however this company had superior customer service on the phone and this continued once onsite and throughout the entire process.
Fantastic customer service. Ray is awsome and explained everything to me. I was referred to Gossett Transmission and I now recommended this shop to anyone needing transmission work.
Thanks guys!
These guys do great work! He honored the quoted price, no sneaky stuff, and had my vehicle back to me in a reasonable amount of time. Would recommend to anyone!
Pulled transmission & took it in for rebuild, was ready the next day & paid $900. Put it in vehicle & it did NOT work right! The transmission rebuild came with one year warranty, called to see when it could be looked at, & coveniently, after pocketing the $$$, he can't get to it any time soon, could get it supposedly done in a day, but can't even look at it now! It is a daily driver & desperately needed. This shop was recommended, but I would not recommend it to anyone! Very disappointed!!!! After you take someone's $, you should make them a priority, that's called good customer service.
If you have to take your truck to one place to get the transmission done, take it where the local guys take their truck to get worked on. Take it to Gossett Transmission Service repair. They are honest, up front and quick. Thank you guys for your help.
David P. Thoresen
Just finished rebuilding our second cars transmission. Lowest quote, and no problems. Second time in a row. I towed them both from Austin for the peace of mind and price, after the in-laws swore by them. Glad I did.
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