The Auto Shop in
Plano (TX)

Best customer service I have come across in a long time. They are fast, detailed and have no issues looking at things again if you feel something is off. It's a little pricey but things get done right.

Excellent service! Everyone was very nice and knowledgeable. They were able to fix my issue quickly and at a reasonable price.

Honestly the best experience I've ever had at a shop. My engine blew on my way to work. Frankie and the rest of the fellas made my terrible day less terrible. I was able to take a loaner to get my work equipment while they diagnosed my car. Once it was discovered that the issue my car had was an open recall, they helped me get a reasonable tow to the dealership. And the cherry on top was they were able to drive me back home. I will always be grateful for these guys and will definitely be back any time I need work done. I'd give this business 100 stars if I could.

Wonderful team at The Auto Shop! Thank you for getting my son’s truck back to full functionality with the new part. I appreciate your work and help with scheduling.

Had a great experience at Auto Shop. Performed work requested in extremely timely manner. All personnel helpful and friendly. I would highly recommend!!

I had just gotten off from a shift at a place I don’t usually work at, an hour away from home. A curb took out the entire front of my car and these gentleman were AMAZING. They comforted me and made me feel less stressed, they also did a temporary fix on my car to make sure I got home safe FREE OF CHARGE! They were absolutely awesome I’m so happy I ended up at this shop, HIGHLY RECOMMEND.

Had the red oil can light come on and they got it figured out quickly. Got my truck back the next day. Great service.

Always the BEST! could not be happier with the service from the auto shop. we started with Jerry way back when in the 80's when he had his little garage by chilis on the service road of cenbtral & park. Growing into the huge garage he has now is no surprise. he has the best staff, is honest, does quality work & treats his customers well.

The guys at The Auto Shop are true automotive professionals. They took excellent care of my vehicle, diagnosed my issue quickly and fixed it timely. Communication was excellent. They even gave me a ride to my job and also came to pick me up when my ride was ready. The cleanliness of the shop is immaculate having ample coffee, TV, and comfortable seating and very spacious also. I will definitely use their services again.

First off I want to start by saying thank you Tom for making my auto repairs experience great. So without making this a long thank you I will just point out that offering a loaner while my repairs were being done was a nice touch, drop off and pick up after hours was also a great accommodation, great employees and a nice warranty was a major plus. Once again thank you. I hope this helps with anyone looking to get repairs or even preventative maintenance done. Ask for Tom at Auto Shop Plano.

I’m always leery of auto shops And this was my first time in there. I can tell you it won’t be my last! The service was so fast, I got a free loaner, you get a $25 referral discount, Tom my service guy was awesome. He was friendly, he was knowledgeable, and going into the store. I felt like I was going into somebody’s home. All of them were super nice. ! If you need your car repaired, go here!!!!

My first time having my vehicle brought into this shop. Having over 35 years experience in a dealership service department. I was more than satisfied the way this shop handled my concern. Unfortunately they were unable to repair my concern because the nature of the problem ( rodent under the hood) they spent over a week trying to identify the concern. Cat was very up front and said they would continue to look for the problem. I decided because the nature of the concern it was probably be best to take to dealer that has better resources to identify the problem. Cat was very apologetic and didn’t even charge me anything! I’m sure he internally took care of his tech for time he had in it. ( I hope so) so in my future auto repairs I have found a place with good and honest people .

The Auto Shop in Plano send me a message to review my service need. I needed a normal oil change and filter. I used their app made my appointment fitted to my time and day needs. Got confirmed, it took 3 minutes. Took the car, they know it and me, say to staff and they did an exam and my service. I had a coffee till the explained that I had an issue they gave me an estimate and away I went. I really enjoy the auto shop. Been using them for three years on both cars. They have good sales and mail me a monthly notice on paper so I can schedule any time that month. Good jobs very nice.

I got bids from several shops including the auto shop and they came in at the best rate. Cat and Tom were both very responsive and accessible. I requested OEM parts after my initial estimate and they were able to the job for the same labor amount just increased the price for parts. They also had loaners available. Fast service, my car was in the shop for a day and I was on my way. They saved the old parts for me on request. Overall would recommend these guys. Also really liked all the credentials and awards they had won which you can see upon visiting their location. I got a purge valve and evaporative canister replaced and they came in about 400 lower than anywhere else I got an estimate from. Thanks Auto Shop!

I have a few good experiences here but the last was criminal. Check engine light came on gor evap leak. They che ked it and sais it needed a part and it would be $800. I pick the car up and they say come back after driving 50 miles for the inspection. When i brought it back the check engine light had come back on. Same Code, evap leak. This time it needed the gas vap canister replaced, $700, nope. I took the car back, checked youtube and bought a smoke machine. Plugged it up and it was leaking the exact place youtube recommended. I put some epoxy on the spot and problem Is solved. $40 smoke machine and $5 epoxy. Who knows what they did, if anything on the first repair

I had my car making some metal dragging noises for 2 days before I called and could have swung by same day. I waited until the next day and of course it stopped making the noises. Cat was still willing to take a drive to se Eid we could hear and look under the car to see if something was loose. He even zip tied the bumped which wasn’t fixed properly previously all free of charge and really showed they care about their customers safety and want the best for people and not a rip off.

I’ve only had 5 star experiences at The Auto Shop! The team is personable, professional, and most importantly for me… honest. They are upfront and transparent when it comes to recommendations and pricing. I highly recommend them.

I can’t recommend The Auto Shop enough! They saved me nearly $3,000 compared to what the dealership was trying to charge me—and honestly, what the dealership was trying to do felt like a total scam. The guys here are honest, hardworking, and genuinely care about their customers. It’s so refreshing to find an auto shop you can actually trust. The facility itself is also clean, well-kept, and professional. If you’re looking for a place that won’t take advantage of you and will treat you right, this is it.

After trying to get my ac fixed and putting money into it, and needing to put more money into it afterwards I finally decided to take my vehicle else where and I listened to the reviews on here plus they aren’t partners with AAA. Once I got there, I felt at home. Everyone was very helpful, friendly, and their facility is clean which is rare for an auto repair place. I’m in a wheelchair and they were so helpful and very accommodating which is hard to get now-n-days. I went from a 3 hr fix to a weekend fix but all I wanted was my vehicle to be fixed and they were upfront, honest, and honest even had a free loaner car for me to use. Plus I would rather not have my car for a few days than to keep on having to come back. Everyone was amazing even the guy whom helped me in the beginning which I forgot hips name and Kevin with all the constant communication. There was some hiccups but they far superseded everything in my book. They will forever have my business even if I move and have to drive hours away at anytime.

I am writing this review on behalf of my friend, Judy W., to thank the owner and staff of The Auto Shop for continued outstanding work and commitment to customer service excellence.  Judy has had her now 25 year old vehicle serviced at The Auto Shop for the past 11 years because she says that:  " they have always been upfront regarding what services my car needed and were never pushy, but always respected my decisions. Because of their honesty, hard work and dedication to their customers, I can recommend the services of The Auto Shop without hesitation."

Really happy with The Auto shop! Everyone there was super nice and easy to talk to. They explained everything clearly, didn’t try to upsell me, and the prices were totally fair. They fixed my car really fast and it’s running great now, they really took care of it. They even left a little stuffed toy on my steering wheel, which was such a sweet and thoughtful touch. I’ll definitely be coming back if I need anything in the future!

Quality and affordable auto repair shop that offers a variety of services. I've been going here for over a year now and have had several repairs performed on mine, my husband's, and my son's vehicles, along with scheduled oil changes and state inspections. I have always received great customer service and have never had an issue with any of the services. The inside is super clean, and the staff is super friendly. Suffice to say, they earned our repeat business!

Came here for the state inspection. Awesome customer experience! Paul and Phil were super friendly, helpful and responsive. They also have the cleanest waiting room and even a play area for the kids. Will keep coming back as long as I am in Richardson area!

Once again the team at Jerry's saved my trip. After 3000 miles and being another 1000 miles from home I lost my brakes on my motorhome. Even though I don't live here anymore, I knew I could trust them to get me back on the road. Thank you Jerry and his team.

Jerry and the Doc run an amazing business. The entire team is laser focused on the needs of every customer who walks through the door. From the guys at the front counter to the techs to the guys who make sure it sparkles every day they all treated me like I was part of the family. Ill be back for sure.

So, this is my new to me 300. I my car! After purchase I took it to the dealership because one of my a/c blower motors was whistling and it needed servicing. It was so expensive and I don't usually complain, but it was way above what I anticipated. Since then, we have taken all of our vehicles to The Auto Shop and we have been so pleased! We are new to the area and our son in law works for a dealership back home and has always taken care of our vehicles. I am so relieved to have someone local we can trust. I highly recommend for all of your auto needs!

I used to go to the dealership for repairs and maintenance but even with an appointment the dealership would take waaaaay too long and don't get me started about their pricing. Now I take my 2 cars to the Auto Shop and am very happy with their expertise at diagnosis, speed of repair, and price.