What clients say about Capital Towing LLC in San Benito (TX)
Got stuck at Bocachica Beach on a red flag alert at eight in the mornings No one else was available. I have no one else to call within the hour and a half they showed up pulled me out. No problem took me to the entrance of the beach friendly people kept me updated the entire way with phone calls cost me $500 over cashapp, then after recovery they get your vehicle information alongside your id and debit card used to pay. A little pricey but the situation warranted the cost. high tide was just arriving and it was starting to splash the vehicle.it was an emergency. there’s no Way I would’ve gotten the vehicle out. Thank you for delivering.
Cautious, predatory tactics. Have contacted 4/5 times for itemized receipt on the charges as they don't match what they state from their own documentation. Failed to provide any information with the same excuse each time of having "incorrect email" address on file..although this was provided once in person and twice over the phone.
Good luck getting any information.
Sucks terrible service almost waited a whole hour and a half to get picked up. The driver gets there. He’s very aggressive very mean and very threatening.
BEWARE!
Called ahead of time, flew in to pickup my impounded vehicle and told it was released to someone else. I have the title with my name on it and they cannot provide details on who it was released to. I spent $2,500+ in travel cost because i was not allowed to pay over the phone. Terrible business practices. Counter people make it very difficult to get anything done
At this point they are holding my vehicle hostage or its considered stolen since no docs were provided
I’ve used them twice. Once to tow my personal pickup to a shop, and a second time to tow Grammys car home, weslaco to port Isabel. Reasonable rates, courteous office personnel, and understanding drivers, I recommend capital. They’ll be my go-to moving forward.
Capital Towing did an outstanding job with assisting loading an inoperable vehicle on to a car trailer. Rear wheels were locked and vehicle did not turn but the operators got it done. Super grateful for their service.
My advice is to STAY AWAY from Capital Towing. They will tell you whatever you want to hear, so long as they get "the booking". I had a flat tire on my motorcycle, called them as they "were local" to where I was with my flat. They originally told me they'd be there in 30 minutes or less, happy to take the payment and then I waited. Got a call from "the driver" in 10 minutes, said he'd be there in 20 minutes, so I thought "ok that's 30 minutes, cool". But 40 minutes later, no show. So I called and was assured they'd be there in 5-10 minutes. 20 minutes later, still no show. I call and hear "oh sorry they had to go to an emergency". Well kind of thought I had my own emergency, so clearly I'm less important or just not important enough to call and say "hey sorry this came up and we'll be late". When the driver did show up (an hour and 20 minutes later), he didn't speak English, couldn't get the motorcycle wheel adaptor to work (he didn't appear to know how it worked). Driving to the motorcycle dealer he was trying to watch (I kid you not), a soccer game on his phone while he drove. When I called back to complain, it fell on deaf ears.
So take my experience as a warning. This is not a quality operation.
Even though they seem so friendly when you call asking for help.
Don't know which location it was but I want to thank Elisa and Geo for the help and patience in towing my business truck to my destination. Very polite and professional. Will Definitely use capital towing services again if needed.
These guys pay the cops to give them business by impounding transmigrantes vehicles when the export lot is full. CORRUPTION.
**edited to reply to owners response. I never drive without legal insurance and you did not tow my vehicle.
It is very obvious to anyone observing that you guys and the police are working together for your mutual benefit. Why else are there drivers offering to take peoples vehicles for a large price and guarantee not getting stopped by police. Additionally I am told you are not providing receipts for the towing proving you are doing something illegal. This is the US not Mexico. We expect better as well.
Our car had stopped working, so we left it on the side of the road. We left to bring the mechanic which took us 30 mins. When we arrived Capital Towing had already taken the car. We went to their office to ask about the car, and a lady with a horrible and unprofessional attitude received us, her name is “ELIS”. She had us waiting out in the sun to give us some information for 1:30 hrs. She said it was going to be $415, way overpriced for the type of car but they did not care. We didn’t make a big deal and decided to pay. It’s like she was making fun of the position we were in, it was melting hot outside and in a laughing tone she just said “y’all are going to have to wait more time cause it’s processing”. And just started eating behind the window. The waiting time turned out to be 1:30 more hrs. We were there overall probably more than 3hrs. Just making excuses that they couldn’t install it to the hook, yet there were no issues at all when they towed it from the road to the place? This is a HORRIBLE place, and the staff doesn’t know how to treat customers. If they’re going to charge that much at least have a decent lobby for the customers so they don’t have to wait outside in the sun. If i could give 0 stars i would. Stay away from this place!!!
I gave them every detail of the car and told them the wheels do not move at all and I asked them if they could still tow the car. They guaranteed they could, And after the truck arrived the driver did all he could and then said he couldn’t tow the car due to the wheels being locked and unable to go onto neutral. So they tried making me sign a waiver saying they are not responsible for damages that may occur as they drag the car onto the flatbed. After I declined the waiver and discussed with the lady on the phone that I explained that the tires didn’t move at all they still she still declined the refund even though they guaranteed that they could tow the car and keep responsibility on their end.
Excellent customer service. Dispatch was nice and fast with assisting me, and the driver was there to help before the time I was promised. Definitely recommend Capital Towing!!
Nothing wrong with the towing end of it. The retrieval of personal items is the worst customer service I have ever been involved in. I would not recommend Capital Towing for helping the customer.
I own a local insurance agency and I refer many of my clients to this towing company out of San Benito. They are friendly, hard working people who will go out of there way to take care of you--DAY OR NIGHT. I highly recommend them!
Deep in the mudd on a country road in Brownsville..
Jon & Carlos pulled up in a well-equipped Jeep and proceeded with the winch to recover our Dodge Ram Hemi from the swamp. It was miraculous and exciting to see what the Jeep can do. Great service! Call these pros for real assistance!
Left my vehicle on the side of the expressway for approximately 2 hours to get the right help these guys got dispatched. Now after paying their ridiculous fee of $443 for a tow that was not even a mile they got the audacity to say I pawned my stuff. A lot of belongings are missing and they say my vehicle was already like that. Cmon we 2023 were people are courteous to move to the next lane when a vehicle is on the side of the road. Ain’t nobody going to pull over on the expressway pick and choose what they want to take, even have enough time to take a registration sticker like we in the 90’s. I asked for surveillance or pics and they told me they don’t go through the vehicle, yea okay!!
I had to be towed after dark, two elderly ladies, the young man helped us thru the weeds and in the truck before getting my car on the wrecker. Very kind and got right to work. Dropped my friend at her trailer before taking me and my car home, which was around the corner. Thanks for being faster than the expected time and your kindness. I felt you were a little expensive!
I can’t thank Capital Towing enough for making my roadside towing a pleasant experience. All staff is so nice and professional. Response time was in under 15 min for me. They ensured my family and I were safe as we broke down on the expressway at night. I highly recommend them for any towing needs!
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