Always great service and recently went above and beyond! I had a dead battery and called about borrowing a quick start because jumping wasn't working. Kevin drove to my location and brought 2 different ones until we found what worked. Really helped out in a tough spot!
Muy feliz de visitar esa tienda gracias al manager Kevin Medoza y Mr Blue que ayudo mucho con todo ademas tienen muy buenos precios I just want to take a moment to recognize the outstanding service I received today from Manager Kevin Medoza and Assistant Blue. They went above and beyond my expectations. I came in with battery issues, and not only did they recharge it, but I also ended up purchasing an alternator at a very generous price.
Mr. Blue was especially attentive and made sure everything was taken care of. It’s rare to find people who genuinely care, and because of their kindness and professionalism, I would gladly continue doing business with them—regardless of the price. Great customer service truly makes a difference, and they absolutely made my day.
A heartfelt thank you to Mr. Kevin Medoza and Blue. I truly appreciate your generosity and will remain a loyal customer because of it.
We absolutely LOVE the Hondo Location and staff! Beyond professional, extremely knowledgeable and friendly! Kevin always makes us feel so important and appreciated every time we walk in!
Great staff! I went in because I had a blown headlight and had received a warning. The guy at the front was called Blue, and I asked if I could have some gloves, because I had heard you needed to be sure no oil got on the bulb, to change the light (i know enough to be dangerous) and he said he would do it himself for me and show me how. As we are changing the light we noticed my uptake filter has a large crack in it (explains the noise I started hearing recently) so he pulled up the part I bought it and then he basically changed it out for me while showing me how I can do it myself in the future. He checked my oil and it was basically bone dry so I bought some oil and we added oil. My spouse used to do these things but has become disabled and has memory issues now. So it was a big help to me in time and money since I did not have to go to a mechanic! As well as taught me a lot. Thank you Blue and O'Reillys!
Top notch customer service. Was passing through Hondo and had a fuel filter issue that left me on the side of the road. Kevin got my the parts I needed and brought them to me and saved me butt. Thank you so much Kevin
A big thanks to Kevin for taking care of us today. Our truck wouldn’t start at the restaurant. He came out with new batteries and got us going in no time. Thank you, Kevin!
Never had problems with this store if they don't have the parts on hand they will get it 4 u and being a mechanic they go out of the way to help keep their and my customers happy I highly recommend going to O'Reilly for all ur auto parts.
Very friendly folks working the counter. Could have used 1 or 2 more at the counter to answer phones and assist customers waiting. Was disappointed that someone stole their check rmgine scanner.
The staff was incredibly knowledgeable and helpful, guiding me to find exactly what I needed for my car. The store had a wide selection of high-quality parts, and their prices were competitive. Moreover, the checkout process was quick and efficient. I left the store feeling confident that I had made the right purchases and would definitely return for any future automotive needs. Highly recommended!
Pedro the man. They didn't have the part I needed, and he said he could get it in by 3 pm. He delivered like he said. I am very pleased and will be doing more business with them.
Ordered online to have my parts here for this morning so that it would at least be cool I ordered eight injectors they only sent seven so I ordered another one that was supposed to be here by 3:00 a.m. or 3:00 p.m. and they sent the wrong one thanks to Jesse There was a truck going to Uvalde that could pick up the correct one now it's 100° out and I'm installing these injectors I had to make three trips and it's price of gas nowadays that's ridiculous
They were so helpful. My check engine light was on and they checked it. Let me know I was safe to travel home. Also checked my oil. Feel much safer. Thanks O'Reilly.
I love this location. The staff either can answer any questions or will work relentlessly to find the right answer. Every thing I have bought has been of great quality. Definitely my go to store.
I want 2 thank Gregory for helping me out 2day with the alternator and price.
He had excellent customer service. He was Compassionate and patience with my needs.
I recommend this store 2 every1 . thank u again so much. #1Gregory🚗🔧🔧🔧
I don't really buy accessories for my vehicle at O'Reillys cuz i can usally find something similar at Wal-Mart but this phone holder was well worth going!! Ive spent too much money on these n finally found the perfect one. This one still holing strong. They ones ive bought would stick a month or less. Not this one
It all depends on who is working other than that it's a hassle I've gotten wrong parts I go in knowing what part I need and they try to tell me that's not the right part many of them do not know what the part is they've lost many good workers like louie.justin ...and a couple more .. just cause you were the uniform doesn't make you certified .And life time warranty is a big problem if you do not have a receipt I eouwo think they would save it in there' computer but they are not able to locate it could be a great store but some worket's need attitude adjustment
I'm not exactly mechanically inclined, but I know great service! Justin was courteous, professional, and helpful! Great job and thank you! Kindness and professionalism go a long way, no matter the quantity! Great job!
I ordered a power steering pump cap yesterday and paid $6.48. I got a call and voicemail from Phil, the counter salesman, this morning. “Your part is in”...Buddy. “ I drove 17 miles to town after work to get the part and they had no record, and could not find the part. I presented my valid, paid in cash receipt, and asked for a refund. They refused, saying they could not refund my 6.48 because they needed to physically “see” the part.??? What part? So outrageous! Robbed me in broad daylight. I will never return. Good NAPA store a block away will be delighted to have my business. I have been disappointed by this Hondo, Texas O’Reilly store many times over the years, but to just Rob me for a petty $6.48, and sacrifice a lifetime customer... Wow! Karma is just around the corner.
106 degrees today. My a/c was not blowing cold air. Thank goodness for Ron! He suggested I get a new air filter & freon. I needed both. He did all the work for me & within maybe 15-20min I was on my way. Cold air, & a clean new filter. I'm so thankful!! Ron was wonderful!! So appreciative!
Always helpful here, on more than one occasion have been taken to the back to rumage through boxes looking for a part that will fit a purpose. Staff is always friendly and I've never had cause for concern about any advice or visit. Also very conveniently located to allow maximize visibility.
Great store. Alot of combined mechanical knowledge from these guys and they don't mind sharing it. They have been a huge help to me personally on many occasions. They know their parts and they know their inventory. The shelves are stocked. The store is clean and well lit. This is a small town store that doesn't have the volume of sales as those in the big cities. So if you go in for a cash refund of any significant amount, they will find a way to accommodate you, but you are going to hear a bit of moaning and groaning while they are doing it. I highly recommend this store to everyone.
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