Very very friendly staff help with everything detail the purchase they care about their customers Jake Regan Alfonsa amazing staff manger awesome will inreturn heck yes... if I could hive 10 stars i will thanks for helping s much
NAPA has extremely knowledgeable staff who provide fast and friendly service every time. This location is always well-stocked with the parts I need, and their prices are very competitive. Highly recommend!
If Napa has to order parts and they are wrong you have to pay for shipping costs when ypu return it. I never even took it out of the box because it was even remotely the correct part. UPDATE: management called me and said clerk made a mistake and should have refunded shipping cost. Good on them for identifying and correcting it.
Had an issue with corrosion of my battery terminals, resulting in on and off problems getting my car to start. Was referred to NAPA for parts. Called and got a very helpful employee at a location that turned out to be farther from my home that the College Station location. Arrived at the College Station location with the employees expecting me because the other store's employee had contacted them with details of my needs. Pierce helped me with replacement terminals and went to a lot of effort to ensure that they were put on correctly and securely. He was friendly, knowledgeable, and incredibly patient while helping me. I am 100% satisfied and will definitely make NAPA my first choice for parts in the future. I will also let my friends know how positive my experience with NAPA was.
I went to 5 other part stores and no one had the light I need. But Napa did!!! This store is clean and kind and so so so very helpful and knowledgeable. If you need help they are the place to go! Go see Nathan and all his repectful employees!!!
Great customer service! Everyone here is helpful and nice. Even though there are auto part stores closer to our house, my husband and I make the drive to this store because we know it’s a good one!
Arron was extremely helpful. He helped get me set up with everything I needed to get back on the road safely. He was very knowledgeable and had great customer service.
Was out on deliveries when my thermostat blew through its housing. Was happy that Napa is so close to the highway cause I wasn't able to drive it far due to the temp raising. Samuel, was very helpful. The best part is they had the thermostat in stock and even loaned me the tools to replace it in their parking lot. Thanks to Samuel I was able to get our delivery van back on the road in no time.
Arron was extremely helpful with finding the correct bulbs within my price range. Did a thorough install despite difficult process. I will be coming here again and recommending to friends. 10/10
Went into Napa to purchasing lawn mower battery, luck was not on my side that day went out to my truck and it failed to start. One of the representatives named Aaron was there to help out. He was very knowledgeable about batteries , he showed me a few choices and even offered to install them. Overall had a great experience and would recommend highly recommend Napa for your next battery purchase.
This store provides great customer service. Sam, in particular, is awesome. I've been in the store twice in 2 weeks. He's greeted with a smile, help me find what I needed, and installed it! I appreciate his helpfulness.
Nice, clean store and reasonable prices. Thanks NAPA!
Had one of the best customer service experiences at the new NAPA AUTO PARTS in College Station. Sam went above and beyond to help me out. Employees like that are getting harder and harder to find. Thank you Sam and NAPA for taking care of me..
I went with a friend to get one of her relays tested and Arron was incredibly helpful! That was the most positive experience in any auto parts store ever. Definitely converted to a Napa fan now Arron gave 3/3 service
This one star review is not for Napa. It’s for the key holder name Mike that works there! Would definitely not recommend going to him for any questions. This guy is completely rude and doesn’t know what he’s talking about. I’ve been turning my rotors at this Napa since they’ve been open and all of a sudden they’ve never done at this store because they don’t have the right fitting for them lol. I believe he’s just lazy and didn’t want to do it. I called the Bryan Napa and spoke with the manager and they apologized for the situation that I went through and told me they definitely do it and have the right fitting in college station store.
Battery was within warranty when it failed. They gave me a new one for a steep discount, and the customer service and professionalism that Zane showed was top notch. All the staffs were very accommodating with my 3 year old as well. Great place!
Just wanted to say how much I appreciate their customer service. I had an issue with a purchase and the store manager Nathan was great. I can't say enough about the personal attention he gave me and his time. In this fast paced world we live in it means a lot to be treated so well. I will be a repeat customer for sure.
Napa is always an efficient & knowledgeable place to get what I need. Today I stopped to get windshield wipers and appreciated Samuel’s help. He not only informed me of the best wiper for my vehicle & covered the different levels of quality, but offered to install them before I left. Thanks, Samuel!
Called for some 3/8 hose, push lock, need 138 psi pressure rating. Rep on the phone said that Napa would loose money if they ordered a roll and only sold me 10ft because they do not stock the hose. I have ordered hose before and been sold by the foot. Also the rep helping was getting annoyed because I was asking to many questions. Well... Napa is going to loose more money because I wont be buying anything from them. Ill just order from one of their competitors.
The customer service here is absolutely outstanding. Michael (Mike) was not only helpful over the phone when I called to check stock on a bulb, but he even took the time and went the extra mile to replace the bulb for me. He was helpful AND courteous. Keep up the awesome work Mike!
I thought I was just going to come in, buy a taillight, and leave. No, Ray made sure I had a much more pleasant experience. This man was so polite and helpful, it actually caught me off guard. My mundane car fix was a breeze and delight with his help. I'm not sure what napa auto parts is doing, but they're doing it right!
They always have what I need but you might be out of luck if you need help with diagnosing a problem with your car. ***With the kind reply from the owner, I will add another star to my review. My husband managed a Napa Auto Parts for years and he was always more than helpful when it came to someone asking his opinion on a problem. I suppose this is where I set my expectations of what to expect.
This Napa store is AMAZING! I always have excellent customer service every time I come in. I will always go to Napa even though there are a few other auto parts stores closer to me. The employees here make it all worth it!! They're all upstanding individuals. The manager is exceptional! Give these guys your business, you won't regret it!!!!
Great customer service! I have bought both my trucks battery and my wife's vehicles battery here. They tested the old batteries first on both with no hassle and the employees seem to have a great attitude. Affordable price on the batteries also. Would definitely recommend!
Easy to get to location. Very helpful staff. Eli went above and beyond when installing my battery by cleaning and sealing the terminal connections. He also gave me several extra tips for maintaining my truck. Plus they have a 10% military discount.
Had to repair an alternator on my Ford truck while out of town. They had what I needed & charged my discharged battery to get me going again after I made the installation. They were very helpful & pleasant to work with. Great guys.
Nov 02, 2017
Nearest Junkyards to NAPA Auto Parts - College Station Auto Parts
Website
