Because we believe in treating each customer like family, Chacon Towing & Roadside Assistance has quickly become the most well-known Towing Service in the San Antonio area!
"We are your fastest way home!"
We provide:
Flatbed Towing
Emergency Towing
Winch Services
Accident Towing
Long Distance Towing
Lockouts
Fuel Delivery
Tire Changes
Battery Services
24 Hour Service
We service San Antonio, Texas, and the surrounding areas.
Open 24 Hours, 7 Days a Week!
Hours not specified
What clients say about Chacon Towing & Roadside Assistance in San Antonio (TX)
A tow truck driver stole my skullcandy wireless head phones & also stole every dollar I had in my middle console. This company need to be accountable for stealing people stuff while towing vehicles
Awesome experience with Jermain I.! He was very professional and helped get my car back on the road. Great customer service and a pleasure to interact with!
Was stranded in El Paso at the park when I had some electrical issues. Luis was there in 15 minutes and had the truck back at my house in 20. Awesome guy, great service, great price!
Chacon came through Allstate roadside assistance. Octavio was amazing from the moment he met me until he dropped off my vehicle. Positive, friendly, and excellent service from him. He was the only bright spot in an otherwise terribly frustrating situation.
We called AAA at 2pm, left us hanging and we had to call back at 4, they then finally called Chacon Towing to tow our vehicle to a repair shop that closed at 6. By the time Chacon Towing notified us they were on the way, we asked how long it would be, that the garage closed at 6. We opened the gate and waited. After several notifications, and two conversations trying to give him directions, he kept telling his dispatcher that he already went through several times and wasn't coming back in and hung up. Joe. c was very rude since the beginning
Chacon Towing came to service through AAA. They arrived in less than 10 minutes. Service was fast, Sammy was the one that helped us. Very helpful and kind. He provided excellent service and went above and beyond. Very satisfied and grateful to have Sammy helping my parents out in time of need.
Awesome Towing company, my Isuzu NPR box truck broke down on the flyover on IH10 and 1604 and they had me hooked up within an hour at a great price. Driver knew what he was doing too had to disconnect my driveshaft.
Maurice (the driver) was great! I have used Chacon Towing before and was satisfied. I was satisfied with the towing service and promptness this time as well, but the office staff was frustrating and unprofessional!
BE CAREFUL if you choose them for towing! I was quoted $139 for my job. They had all the information they needed to price it out. Then I got the bill: $206!
I called and they told me, "Well, the pick up location was really far away." I said, "You knew that when you gave me a price! I gave you all the information!"
The woman I talked to said, "Sorry. That's the price. Do you want us to take the car back?" (It was already on the truck.)
I should have said "yes," but that would have been such a hassle! Maybe the threat of added time for returning and offloading the vehicle would have encouraged them to take the $139 instead of a loss.
Also, I was having the car picked up from from a garage and delivered to me at home. When I got a text "I'm 5 minutes away," I went outside and waited. Turns out, he was 5 minutes away from the pickup location, not 5 minutes away from me. So that's something to be aware of.
Chacon was dispatched by AAA roadside assistance to tow my car to the shop. Trever was fast, skilled and professional. Would definitely use Chacon again.
Called Triple AAA for a tow. It’s now taken an at least 90 minutes and still no contact from any driver. Dispatch was highly unprofessional as the caller was more interested in whoever they were talking to and not assisting.
Pedro with Chacon Towing was amazing & so helpful. He is very resourceful & super nice. He quickly changed my flat tire for my spare. Thank you so much for your quick response & kindness.
Need a tow, these folks are fair, professional, and follow through to deliver great service. I will use them again whenever I need a tow. Thank you, again for a reasonably priced, fast response, and being genuine good people providing a professional service. My new go to for a tow!
Used my AAA and this company was outsource, Daniel- the gentleman that towed my car was prompt, kind, respectful and knowledgeable. No complaints, surprisingly great service, I was nervous getting towing from an appointed service. Will ask for him in the future if available (flatbed truck, awesome care)
I don’t remember his name but this morning 04/14/2025 @ around 7am the young man helped me get my Mercedes C300 home. He was very kind! He got there a lot earlier than expected! I am so grateful!
John was very professional and friendly! He made me feel safe and comfortable in a scary shitty situation. I got my car towed and me and my car got safely back home.
Had chacon come out for a AAA service request. Driver did not know where to place a jack. Completely lost. AAA needs better contractors or chacon needs better technicians! Be was insistent he didn’t have a compressor to air a tire, what’s the point of you showing up then!?
Driver named Julian picked up my vehicle on 03/11/25 . He took his before pictures as I took mine as well. As he was loading my challenger on his flatbed truck he ran over the huge white metal ratchet strap . I literally watched as the entire ratchet strap go deep into my tire and scraped my rim as it rolled over it . I tried yelling “YOO” but the truck was too loud he didn’t hear me although I shouldn’t have to yell anything it’s their responsibility to make sure my vehicle gets on their truck securely and accurately. My rim was scraped and as I showed Julian he said he would contact his supervisor who would then be contacting me later on . I received no call whatsoever from ANYONE. I called multiple times that day and spoke with at least 2 different people that day who assured me a supervisor would be contacting me later on that day . Still no call from anyone . I called multiple times yesterday 3/12/25 and spoke with the lady Heather who told me her supervisor would be in around 3-4pm and I could call back then. So I called back and still supervisor apparently wasn’t there . She then tells she’s leaving at 4pm and will leave a sticky note on the desk to let supervisor know to give me a call asap . Still no call from anyone. I called today 03/13/25 and spoke with Jody who told me I needed to send pictures of the damage to an email to get started . Why hasn’t NO ONE told me to do that all this time? I’m getting the run around from this place and it’s very frustrating I would like to avoid legal action if possible but won’t hesitate to go that route either. Driver has before pictures as well so it’s clear as day the damage was done as he was dragging my car on the bed. I will update this review once I get in contact with a supervisor to get this resolved.
Update Lance Chacon reached out Via email stating they will not accept responsibility due to not being able to see if there was pre existing damage since my car was parked next to a curb. In the pictures I provided you can clearly see where the damage was done and the before pictures you can clearly see in the same spot there was NO preexisting damages . I have decided to consult my lawyer and will just take it to smalls claims court . Reading further reviews this company has a history of damaging vehicles and not wanting to accept responsibility and paying for it . Avoid at ALL cost!
Chacon Towing was amazing from start to finish. We had a blow out and figured out our spare never got put back in our trunk.
Their communication was fantastic. Driver, Julian, called with an accurate ETA, loaded us up, and got us to the tire shop quickly. If I’m ever in this situation again, they will be my first call.
This is the 4th or 5th time your company has provided tow service for me and my family. Every single gosh darn time your technicians have been friendly, knowledgeable, helpful and right on time. Please keep your streak of great service going! Carlos was today's technician (and also the previous tow's technician). Please recognize him for a great job!
We were a difficult case from the start, and around every bend a new challenge! Mike was EXCELLENT at making it all work out! Thank you so much Mike, for being our problem solver!!! Mike has only been doin this job for a couple weeks and he's already better than ANY wrecker driver I've ever met! Thanks again you are NUMBER ONE!
Always great service from this company. Robert was especially wonderful, arriving quickly, being very professional, polite and thorough. He went out of his way to make sure that everything was in good working order, even returning on his own time to replace a part that had to be ordered. I can’t possibly say enough about this exceptional young man or the company he works for.
They messed up my vehicle radiator due to them having to jack up the truck and refused to pay for it, and kept on blaming me to “prior damage” and the dealership.
I’d save my self the money and look for someone else
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