They don't know how to treat others and are very rude!!! Don't use them for services in the San Antonio area!!!! Even the manager or Supervisor was mean!!!
Wow please tell me why you sent a tow truck to our location without tools. Literally asked them if they had the certain tools to do the job. After the driver gets here also he states that all he has is a cross that he thinks it will be to tight for him to break off and explains to me that the company don’t provide tools for them, company dispatch states the drivers proved their own tools. Miscommunication here and a waste of time. Honestly don’t call this company if they don’t even have the basic tools not worth your money or time
No one who gets their car towed is having a good day. But staff was nice and answered all my questions and made the process of getting my car back as easy as possible.
ZERO STARS PLEASE READ!!!!!!!
Darial was the driver he literally committed insurance fraud right in front of my face. He started asking what was wrong with it then he said to pop the hood then he STARTED my car then he grabbed a portable battery jumper and proceeded to place the terminals on my battery when I didn’t ask him to. Then I was like wth are you doing and he said it’s helping my steering “a little bit” like I don’t know about cars. Then he stated to tell my insurance company I want this service and that my insurance was going to call and he said to say I wanted that service. Then my insurance called me and I explained what he did then they explained that it wasn’t covered and I’d have to pay them 50$ luckily I explained what he did before that info. So the claims person got them on the line and I told them they were trying to commit insurance fraud and I wasn’t going to assist them and the guys from the towing company said “Oh you just don’t want to pay the 50$” let me tell you guys something. I work with insurance everyday. I can work on my car myself I’m not a dummy. I know what yall are trying to do. They ended up saying they weren’t going to charge me but I still felt the need to say something cause they came and tried bullying me and imagine if I was elderly or had any mental problems. That’s cause my INSURANCE company for my cars Warrenty sent this towing company. I’m definitely going to get yall caught with that slimey crap. I was raised by my grandparents and I’m not going to sit back and watch anyone get bullied or taken advantage of. Yall business is a sham. I give you ZERO stars and your driver you sent is SHADY and should be fired if yall don’t make them do this to people. All I wanted was a tow. My battery is brand new. Even the Christian Brothers Automotive mechanic laughed when I said the tow truck driver was trying to “fix my steering issue” with a portable battery jumper” Then the driver told me “It helped the steering abit” I looked at him in his eyes and busted out laughing cause he was trying to play me for a dummy. Also I had this same exact issue about 6 months ago and I know how it was fixed! This company got my blood running hot on a Tuesday with a FREE tow from my insurance I’m so dead. Can’t even enjoy my day off cause I’m trying to not get taken advantage of by a very untrustworthy company.
Adam Shortell
Super unprofessional will never use or recommend them. Richard picked up my car and was immediately rude to my husband and myself, along with the staff at the dealership. I was so embarrassed to have him be the one helping me. I had to apologize to the staff on his behalf because of his attitude so embarrassing and so disheartening.
BEWARE , ill just give you the facts - - this company took our trailer from an accident and dumped it at the San Antonio impound after giving us 30 mins to make payment to drop it at a shop.
Listen , if you want to do business with folks like this , go ahead , but trucking professionals YOU HV BEEN WARNED
I received a collections notice on my credit report from this company. I have never had any business dealings with this company and have never received any bills from this company. When I contacted them, I spoke with Maria who referred me to the collections agency. I asked for a supervisor, she told me one wasn't available and they would call me back. I asked when they would call me back and she said "when they get notified". I asked when they would be notified and Maria hung up on me. I contacted the collections company and they said I owed over $900 for the towing of a 2014 Chevrolet Cruze in Rio Grande City, TX. I have never owned a Chevy Cruze and I have never been to Rio Grande City. They provide me a VIN for a vehicle that a 5 minute DMV report shows I never owned. Instead of spending 5 minutes researching the correct owner, this company chose to put a collections notification on my credit report. This is illegal and they are subject to direct and punitive damages for acting with reckless regard to Texas and federal law.
I appreciate these guys taking good care of my car for the 3 days I was incarcerated. No scratches or dents. Everything was left exactly the way I left it.
Quay was exceptional definitely recommend this towing company and quay for his exceptional service in my time of need even when i wasnt feeling well after my accident
I want to share my appreciation for Texas towing. James and his right hand man Devon at the George west facility were a pleasure to deal with. We had 5 months of time to get to deal with each other while we waited on the insurance company to do their job. All the while they stayed in constant contact and made sure that my equipment was taken care of. Finally we got everything settled with insurance and I was able to get my equipment back. Devon met me at 10pm to help me get my trailer hooked up, strapped safely and on the road. James helped coordinate everything and this was much appreciated. Thank you guys and I will be recommending and using Texas Towing for everything Bar F Logistics needs done in south Texas.
This company is a bunch of crooks!!! My dad broke down on side of road walked home cause he wasn’t far got a truck to go back and get his truck and within a hour they came towed his truck claimed it had been abandoned for DAYS!! That’s a damn lie! Charged almost 300$ to get it out and then wouldn’t let us tow it ourselves tried pushing us to use them another almost 300$ to get it to house got mad that we called another tow company to tow it since they wouldn’t let us and that tow company only charged 145$. Becareful with this company bunch of liars and thieves!
Already filed a company with the Better Business Bureau. I recommend if you have any damages done to your car or that you have been a victim of theft from your vehicle to reach out to them. Enough is enough.
They completely destroyed the front of my vehicle and they are not taking no accountability .
This company towed my car cause I was in an accident the Bexar county police department told me that I could have the driver tow my car to any address of my choosing but the tow truck driver said that because the air bag was deployed it had to go to their lot and now they are refusing to let me take my security equipment that I installed on my car from it I'm a security officer sergeant I told the tow truck driver that I wanted to have it towed to my friends house for the time being and that I would pay for it and he refused so they stole my car from me and want to charge me to get it back and it's not fair and shouldn't be legal at all I am posting pictures of my car and the tow truck that took my car they won't even let me get my license plates off my car
I recently had an alarming encounter with a driver from Texas Towing. While traveling on the highway, their tow truck crossed four lanes of traffic, including crossing double white lines, to avoid missing an exit. This reckless maneuver caused them to come dangerously close to hitting my vehicle, forcing me to slam on my brakes to avoid a collision.
What makes this incident even more concerning is that the tow truck was hauling another vehicle on a flatbed, significantly increasing its weight and braking distance. This kind of careless driving not only endangers the safety of other motorists but also reflects poorly on the company's commitment to professionalism and road safety.
I urge Texas Towing to take this issue seriously by reviewing this driver’s actions, implementing stricter safety protocols, and ensuring their team understands the gravity of such behavior. For public awareness, I am posting a video of this incident to highlight the risks involved.
Safety should always come first, especially for companies tasked with transporting vehicles on busy roads.
My car was towed at the behest of of the Bexar County Sheriffs Dept. When I called to get info the staff was very helpful. The young lady at the front desk was very friendly. A young man named Steve screwed my plates back on my car. Called back spoke to a man named Tommy he spent several minutes answering questions. He was very helpful and courteous.
I had a breakdown in my 1967 classic Chevelle. I wasn’t sure who to call and ended up getting connected with Texas towing. They arrived with a flatbed and took extreme care to make sure everything went smoothly. They were even able to get my car back in my garage. I will be using this tow company anytime my car breaks down or I need a tow. They know what they’re doing. The guy that helped me was outstanding, courteous, and knowledgeable.
In my experience the community approaches this well managed company with a negative attitude. Vehicles end up in this tow yard for many different reasons. However, in most cases these vehicles are towed at the request of local authorities complying with county or state regulations. working class families struggle to pay bills, raise children and deal with life’s unexpected challenges. But these people are no different from WE THE PEOPLE. I would like to take this time to appreciate the work Texas towing has done for the city. employees display a Commendable work ethic and dedication for quality service we the people most recognize. Day after day the staff deal with rude comments from vehicle owners. Even so they still are able to give a smile and polite greeting to the next customer. To the staff I say keep up the amazing service and keep showing San Antonio what love for your neighbor truly entails.
Uresti Alberto Castillo
Went by there to pick up items from our vehicle. Vehicle was totaled in a car accident. Staff was very friendly and helpful during this difficult time.
My daughter car was outside my door at my apartment we're i live about 10 pm just walked in and tow truck almost took her car . The driver keep telling her give me some money and I'll put it down must have been watching because we just got there from getting groceries. Rude as could be. . he knew he was wrong I call the police . The police said he comes back call us. Just because I don't trust him I'm looking for a place to move. . u don't trust him at all.
In collision, totaled my truck. I went straight to ER.This company has my vehicle and refused to let my family collect my belongings! LEGAL WAY TO STEAL! ??? I called them to let them know family coming for important papers, jumper cables, numbers things I needed! Gave family copy of my insurance to prove it maters papers in truck! They still refused. DO NOT USE THIS COMPANY!
These drivers are dangerous and need to be removed from the road. They should not be allowed to keep their license to operate in San Antonio. The only way we can make our roads safe again is if we close this business down.
I was coming up 151 and I was 100% on coming traffic, this driver had no right to even BEGIN to enter the access road until I passed him, but that didn't stop him. Then not only did he drive straight at me while I was in the far left lane, he then continued to drive INTO my lane almost running me and my family off the road. When I called the company to make a complaint, their response was OK. We need to do away with trashy companies like this.
If you see this kind of reckless driving PLEASE report it. Not only here in the reviews but to TDLR the government entity in charge of their license to do business. The more we report maybe someday they will take these maniacs off the road. Trying to add a link to the dashcam video of this incident, update coming soon.
They came to me in the early morning when I was stuck on the side of the road with two flats and no spare tire.... The driver Jay was extremely friendly and knowledgeable. He was fantastic with my baby and made sure he was as gentle as he could be to not cause any other issues with my car... 10/10 would recommend to any body in a bind needing a tow
Beware on St. Mary's strip.
My vehicle was towed on E. Ashby on a residential street. There were absolutely no signs stating no parking. Surrounding Venues did warn me after the fact about tha tow truck scams as of late.
Texas towing also damaged my vehicle in the process.
I backed my front right tire over a curb, which got stuck. My car needed to be lifted. I was able to call Texas towing and spoke to Santiago. He was able to send a tow truck onto Fort Sam Houston within 45 minutes. Trinidad and Paul were very professional and quick. They were able to find the location of my car on post on their own. They did a great job, and were very friendly
Tow driver had difficulty towing my vehicle . I have video and my frame was damaged . Unfortunately Texas towing insist the damage was there. My car is one year older and has never been towed .
Well I learned something new, the Bexar County Sheriffs use Texas towing to impound vehicles. On New Year's Eve we loaned our vehicle to my boyfriends brother and because he has luck like we do, his year didn't start off good. He never arrived to his destination so immediately we called hospitals and the jail. We found out he had been arrested so I assumed that the car had been towed to Growdon Road, the impound used by SAPD. After several phone calls, we found our car, Texas towing had towed it to Steves Avenue. The guy working the night shift was friendly and was wearing his Covid-19 attire, his mask. He got us in and out of there quickly. We got our car in one piece however it had been pulled apart in the inside by, I'm assuming, the sheriffs. You would've thought El Chapo was driving our car....smh. Texas towing did a great job getting our vehicle to their impound.
Watch out for this driver... he encroached at 90 degrees in my lane (I was driving 45 mph) and then constantly breaked unexpectedly to make me rear end his vehicle, waited for me to change lane and threw his vehicle at me 4 times to hit me. This was around 1604 and stone oak parkway. He was attending a major crash on 1604. If these are their kind of drivers they hite can't imagine how their management and service must be...
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